Category: | Cosmetics Store |
Address: | 1451-B 3rd Street Promenade, Santa Monica, CA 90401, USA |
Phone: | +1 310-451-1281 |
Site: | maccosmetics.com |
Rating: | 3.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM |
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April Cobb
I have been a number Mac stores, including 4 locations near me in Westwood, Beverly Hills, Hollywood, and Culver City. This was the best location Ive visited thus far. The staff was super friendly (All of them!), and beyond helpful (not pushy!). We were greeted at the front door and definitely felt like the energy was great. No one was pushy but we did feel attended to. All of the employees were busy and helping everyone in the store. No one was standing around chit-chatting, which can create a feeling of not wanting to interrupt employees when you want to ask for help. Eden and David were beyond kind and helpful. When one went to the back to get products I asked for, the other stayed available during my step daughter and Is search for other products that might work for her. Eden made great recommendations and was on point in understanding what we were looking for. David was kind enough to help my step daughter with a few products, that she wanted to sample, and made her feel super comfortable. This was really awesome, because it was a day of bonding and teaching with my step daughter. Buying good makeup, in an affordable/organized way (refill pans instead of whole pots, etc), how to purchase/sample products, as well as ask for help, was what we were focused on. I couldnt have asked for a better team or store to achieve my goal of helping a 14 year old feel more comfortable and confident. This was so important, to get right, and was the best experience out of the entire day of makeup shopping, I had to share! This will be the only location Ill be going to from now on! Thank you!!!
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A Private User
I was the only customer in the store and at first they were helpful, but within 10 minutes they stated to act like I was wasting their time just being in the store. I am very meticulous about what goes into my makeup collection and as I was comparing a few eye shadows with each other I noticed I was being followed around the store. The girl didnt ask to help me. I looked up and saw all the other employees watching me. They thought I was stealing! I hastily picked up the few shades I had decided on and the woman who rang me up have me nothing but attitude and blatantly rolled her eyes when I spoke. I thought I was going to a professional business, not re-entering high school.
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A Private User
i went there couple times, both of the times i didnt like the service. one girl was helping me to pick some makeup products, but because of her break time she just let me be there. she didnt say about she will take her break or let other people continue to help me. she just left like that. i didnt know at the first, so i was waiting for her to come back, finally i couldnt wait anymore so i tried to ask another employees. they seem to be all busy,so i didnt buy anything.
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other network
Walked in was greeted very nicely by a young woman, asked did I need help. She then helped me get everything i needed efficiently not rushed. The vibe was good . She wasnt judgemental or anything just really wanted to help. Very polite explained differences between products, id recommend this outlet if you are new to the make up world an want help without judgemental ppl , Go here! . I will be a returning custumer
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Natalie Claire
I went to MAC today to look for some concealer and the wonderful and sweet Daniel helped me out. His pink eyeshadow was so on point! He was so sweet and helpful and I learned so much more about makeup that I ever have when purchasing a product, and he wasnt pushy when I was hesitant on his other recommendations, just helpful and providing information. Thank you so much :)
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Laura Torres
I have been in the customer service business for over 20 years and I must say that I was so impressed with the customer service I was provided with at this location. Everyone was very informative and helpful. I did not feel rushed or pressured into buying anything. However, I did leave with a bag full of goodies. Thank you Mac Santa Monica!
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Monika Trinity Keylani
been there few days ago and was searching a product I didnt know and had no idea how to ask about I explained my needs and that guy showed me the effect of the powder on my skin He was very nice and I got what I needed Although it isnt a cheap store nobody tried to sell me anything under pressure, what I really appreciate
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A Private User
Its the Golden Globes, I have an emregency make up need, two different stores answered their phones but wouldnt sell me anything till the doors officially opened. They should call their line Mainstream Cosmetics! Where is the love for the Artists that put them on the map or who they claim to service?
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Tanya M
The people there wear weird amounts of makeup, even the guys. Scared the crap out of me! The guy looked like some sort of weird scary drag clown. Was NOT expecting that when I walked in. I jumped back out of fright! Thankfully a normal looking girl helped me!
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Cali Schoonover
eden and david are super awesome and helpful ! i will definatly be going back to their amazing service !