Category: | Sporting Goods Store |
Address: | 251 McCray St, Hollister, CA 95023, USA |
Phone: | +1 831-630-0196 |
Site: | big5sportinggoods.com |
Rating: | 3.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9:30AM–9:30PM 9AM–9PM 9:30AM–8PM |
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Kathy Hale
Horrible, rude, incompetent store manager!! Prior to entering the HOLLISTER store I had done my research on Big 5s California Stand up Paddle Boards because I intended to purchase one. I knew the SUP came as a package deal, board, leash, paddle and roof racks. I knew they were priced reasonably at $499.99. I knew they were on sale for $429.99 a savings of eighty dollars. While visiting from Monterey we had a moment to stop and purchase the board. The employee s at the Hollister Store where very helpful but had little knowledge of stand up paddle boards. As one young man carried the paddle board to the counter for me another carried the display sign. It was clearly written the package items included in this price. WE had been unable to figure out where the included roof racks were. As we approached the counter the store manager happened to be working register one and overheard our conversations but was waiting on another customer. The MANAGER quickly interrupted to tell us there are "NO roof racks" included. She returned her focus to her customers and gave a "HUGE SIGH" indicating to her customer that we were all idiots! The two employees quickly walked the board and me to cash register #2 to be helped by someone else. Once again the young employee showed the hand written sign of INCLUDED items to the store manager in an attempt to get her knowledge or direction regarding the product being sold. This LADY, store manager, read the inclusive list several times. She then looked at us and ASSURED us the listed roof racks would "NOT be included". This Store MANAGER had no idea, knowledge, or correct information regarding products being sold by the Big Five Stores. The answer, HER answer,was simply NO NOT INCLUDED because of her lack of knowledge. By then I was upset and angry, I paid for the SUP and quickly exited. The two NICE employees carried the paddle board to the truck for me. Once outside, I unrapped the Paddle Board finding the Roof Racks INCLUDED inside as advertised. This store has an "incompetent store manager" NOT an asset to the company.
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Elayne Tucker
Woman manager is not very accommodating. Returning items (airsoft guns, drones) was not friendly even tho their local competitor took Big5 items back for credit. Staff is friendly and accommodating when not micro managed by the manager. We all avoid shopping during her hours. She does not understand the particulars of these somewhat delicate toys..
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Erik Reynolds
Thos store has pretty much everything I ever need. Customer service is better at this location than any other Big 5 I have been to.
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dee basaldua
I can find what I need right here locallly. Not have to go out of town to a bigger sporting goods store. Friendly service.
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Samantha Davidson
Staff always friendly, not a long wait, and lots and lots of selection of quality items.
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Kathy Smith
They were very helpful. The store is clean and carries a variety of sporting goods.
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Rob Rey
Great selection of sporting goods, not so great prices.
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Karen Clark
Buy my granddaughter ELLA sports wares for softball
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Jose Vidalez
Looking for wrist straps for my work out
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Anna Duran
Always great service
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Al Diaz
Good story
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A Private User
Big 5
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Melissa Conly
Fun