AT&T Authorized Retailer

Reviews 7

RI

Richard Kim

Do not use this store unless youre a masochist. We upgraded to an iphone 7 plus and traded in an iphone 6. We were never given a receipt for the trade in because their printer wasnt working. I received a notice from ATT that my device was never received almost a month after trading in. I tried calling the colley ave store several times, but there was no answer so I called ATT directly. ATT rep calls the store literally 2 minutes later and they answered right away, they tell the rep that the phone was sent out already. Now were almost two months from when we traded in the phone and we just got another notice from ATT that the phone still has not been received. They have already billed me for the entire amount owed on the previously traded in device. Called ATT and since the previous rep noted that the store said they sent it in, they will credit my account on my next bill. Ive traded in/upgraded phones before and never had this happen. This is the first time Ive used this store and it will be the last. Both ATT reps said that you should go to their corporate stores rather than an authorized retailer because of the issues with their customer service.

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KA

Karthik Subbu

The people at this store, Skyler, in particular, are more incompetent at handling phones than are reps at other AT&T or other mobile retail stores that Ive been to. They dont even know how to insert SIM cards into phones and are blatantly rude. Save your time and go to the AT&T store in the MacArthur Mall. Youll thank me later.

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AV

avisekh shrestha

This store tricks and cheats by selling used or refurbished iPad and phones by saying that they are new. Incompetent employees..

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A

A Private User

December 26 and just one employee? (She was great, but I had to wait an hour before I could talk to her.

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JA

Jay Nicholson

Told be I had to buy an accessory to waive "sim card fee"

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SH

Shana Nichole

The worst!

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BE

Bernard Belding

Ok

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