Alexander Chevrolet Buick GMC

Reviews 5

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Ilan Rafeel

Purchased 2013 Ford Fusion on 10/15/16. Dealt with Corey and Jamie, customer service was impeccable initially. We picked up car on 10/16/16, issue with AC and check engine light on came on the same day. We got in contact with our salesman, Corey, who assured us it would be taken care of. We came to dealership on 10/17/16, they fixed minor AC issue free of charge. As for check engine light issue, we were told to have it fixed at Ford dealership and were assured by Jamie and Corey it would be free of charge as well. This turned out to be untrue, the repair cost is $273. Their response was that it’s a good thing we bought their warranty. Turns out, the warranty does not kick in until 30 days later, which they failed to mention. Regardless, this is unacceptable. We were assured that there was nothing wrong with this car and that a mechanic inspected it prior to purchase. Within a few hours of owning it, we now have to pay out of pocket for something that should have been fixed by the dealership. Or at the very least, mentioned to us prior to the purchase. Not only is this a monetary loss, but also loss of time and energy to deal with this issue. The dealership was able to turn off the check engine light when we came to get it fixed, we are convinced they did the same prior to the test drive to ensure we would not know this issue existed. Even Ford dealership mentioned this is probably the case. Alexander GMC Buick should be responsible for paying for the repair of this issue since the bulletin has been out since 2013 and this issue arises within one day of owning this car. Our call to file a complaint with the dealership was never returned. To add on, they misspelled my name on the registration, which is another hassle I now have to deal with getting it fixed. Extremely sloppy and careless on their part, since they have SO much paperwork with the correct spelling. HORRIBLE customer service and experience. This could have been solved quickly and efficiently on their part, but instead, has turned into a huge headache for our family. Would NEVER recommend and will be posting our experience on social media as well to warn others.

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Ashley Freudeman

Our experience with the sales people was amazing. It wasnt until we got to the finance person Mike that our experience went completely down hill. We had the car fianced through a credit union so when we came we had a check in hand. Mike was completely rude and when he had the numbers off by $8 he got an attitude when we didnt want to pay it. The dealership sent a fax to our credit union showing the amount the check should be for. We were also provided with a copy of this fax, when we got there to sign all of a sudden the numbers were different. He went somewhere and came back and didnt say a word about what he was going to do about the discrepancies, he just started printing new paper work. So we continued on and started signing paperwork and apparently it is wrong for us to want to know what we are signing and when we were presented with a paper that was not filled out with any car information or any information at all just a blank paper that could be filled in with any information they wanted we questioned it and he got mad about it. We asked for a copy of the things we signed and he told us we had the copies we needed. Well due to the circumstances and previous experiences with family we realized we did not have copies of everything we signed and we had to ask again. He got mad and slide the folder towards us and told us to show him what we wanted copies of. After getting through this whole process we were in the hallway waiting for our tags to be put on we heard Mike up at the front talking to two other guys about us. This guy could not even wait til we got out of the building to talk about us. If we did not already have a check from the credit union we would have walked out yesterday soley based on this jerks attitude. I WILL NEVER go back here to shop for a car and would HIGHLY recommend that others not either. Its bad to realize one person ruined the entire experience.

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A Private User

I just purchaced a new vehicle from alexander today and i think everyone needs to know how people are treated there. First i cantacted them on the internet and recieved a e-mail and was contacted by chris shortly after we discussed what i wanted and he was very nice second i just hate to go into a dealer but when i did i met casey she was my sales rep i told her what i needed she took be to the truck we drove it and done some paper work and i must ad my credit is not the best then i met vern who to my suprise wanted to do what ever possible to work with me . the next week my wife was in the hospital when they contacted me the first thing asked was how she was .i went in eddie was handleing the fiance side of it and worked to get me the best deal on the truck i wanted not the one they wanted to sell me (in the past at dealers my experience was i told them what i wanted and they showed my what they wanted to sell me) theese people done the very best to get me the truck i wanted and did i HIGHLY RECOMMEND if you want a vehicle call the casey and vern and eddie will prove to you and show you the very best in customer service

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James Burns

Our experiences with Alexander Chevrolet has been good until recently,my wife took her Saturn in to get the usual tune up and the service tech told her the water pump was going out.I had also told her I thought it was going out.After she got back though I learned they had charged her over $700.00 for labor alone, it seemed high so I checked some online resources and then called my nephew who works at a large dealership in Indianapolis. According to everyone except Alexander it was supposed to pay 3.4 hrs so unless theyre charging $200.00 per hr something is not right.I called their service mgr and he says he put 2 mechanics on it.#1 if you put 2 mechanics on that car they would just be in each others way #2 I dont care if you put 12 on it you shouldnt be able to charge more. I think they just took advantage of my wife because they figured she wouldnt know the difference.Weve done business with them for years,bringing them many customers over the years but if they cant man up and admit they made a mistake then thatll be the last business they get from us!

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A Private User

Terrible service manager!! I have a 2011Cruze that had an AC inoperative due to hi engine temp fault. I called Lee, the "service manager"at and half way thru my description of the problem, he interrupted and asked" did you buy it from us?"I replied ,"no sir" and after that he wouldnt let me finish and staid make a list and tell it when I brought it in. I explained how the cooling fan wont run and its overheating and I dont think I should drive it. He said" itll be fine, Ive never seen one lock up". I disagreed and he snapped back "well tow it then". I said "who will pay for that?". He said roadside assistance and then I asked about a loaner car and he said he couldnt do that. I asked "I what does the warranty cover then?". He smarted off" it fixes it". So I asked how was I supposed to get to work? He asked where I worked, I said Nashville and he said "well take it to a dealer up there then". He was very rude. My wife called him that afternoon and he was equally as rude to her. He needs to be fired.

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