K&G Fashion Superstore

Category:	Clothing Store
Address:	7786 Riverdale Rd, New Carrollton, MD 20784, USA
Phone:	+1 301-577-3535
Site:	kgstores.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 28

wm hunter

Staff is both courteous and knowledgeable, that is IF you can find one without having to walk all the way back to the front of the store! And thats not even my biggest complaint, the ridiculously long lines and the locked restrooms are the worst part of the shopping experience at this store. This store is obviously one of your higher customer volume stores. Now if thats recognized by customers, why hasnt management done something to make the experience more pleasurable. And it seems as though its one of the biggest complaints. As for the locked bathroom, just another way to frustrate the customer, remember we have to find that elusive staff person to open the door. Until I hear and/or read that the customer has become the priority of the store, I wont be returning. If you cant value me I certainly can spend my money elsewhere.

Juan Tello

The store is fantastic! Everything is well organized and the staff is very helpful. Their technology is fairly decent at the store and the only reason the lines are long is because this store is really great, placed at a very convenient location and has a massive customer base. The majority of new customers dont know of all of the great savings available by K&Gs services and are not aware of this until they arrive at the cash register. So they text WIN to 79999 at the line and wait for their coupon, holding up the line. If you actually paid attention to the world instead of staring at your phone all day long, you would notice that it is the customers holding up the line. Not the staff. They always also end up removing a few items from what they originally chose after finding out their price. Pay attention.

Charles Gatling

If you are looking for the place to get your clothes tailored, PLEASE GO TO THE K&G NEW CARROLLTON STORE! I started taking my custom jackets there in November. And they have been my go to shop ever since! The head tailor there (Tien) is AMAZING!!! She has since tailored 7 jackets and tow suits for me, with more items on the way! The good thing about them too is that you can take them items that you didnt purchase from K&G. When I found that out, I started bringing every piece I had to them, and now they have me looking like Harvey Specter! Trust me, it is WELL WORTH YOUR MONEY to have your clothing fit you perfectly. And K&G in New Carrollton is the ONLY place Ill take my garments. If you go, you will not be sorry...

Alphonso Bell

when you have alterations done, not only do you pay for the alterations, but an additional $10 for super crease. you are charged this regardless if you want a crease or not. If you decline then the alteration charge goes up. None of this is posted. NOW CHECK THIS OUT, THE SUPER CREASE CHARGE GO TO K& G PER THE OWNER OF THE ALTERATIONS DEPT. I contacted customer service and they had no knowledge of that practice. they refunded $134 I paid for all my alterations lncluding the super crease charge. Contact Jodi she is the manager of customer service, she took care of me. hope this help someone.

Justin Bess

Literally the worst customer service I have ever witnessed. The store manager is a joke and the employees at the cash register have no clue on any policies wether it be return or checkout. I was told that I needed no tags on the clothes as long as I returned them before 30 days. I return the two items in 48 hours after I tried them on and they didnt fit so the store manager declines the return. All the cashiers are trained on is to get your email address. I will never shop at this location again and u recommend you all dont as well.

Carrine Todman-Lewis

Terrible experience! Why is there always extremely long waiting lines? I cannot shop here when the average wait time spent to checkout is longer than my time actually shopping. Please consider using technology enhancements to expedite checkout. Alternatively, consider increasing the number of available checkout stations to maximize customer experience!

J Thomas

K&G is one of the last men retail stores around. The quality of clothing is great and a large selection to create your own look. Im giving it a 3-star because of the over price of tailoring and the long lines at check out. I bought a suit for $250 and to tailtor the pants was $60 you do the math,crazy right!

Kim S.

I just want to say how refreshing it was to receive one on one customer service like I did this weekend from one of your Sales Consultants, David Stanton. This young man was so knowledgeable, professional and willing to assist me with my many requests. Thank you David, and K and G

Walt Malone

The customer service is the worst.I needed help sizing fellas up for a wedding.Nobody put any effort in trying to help to a find a guy name Woodrow.Everybody else act like they couldnt stop what they was doing to help the customers.I spent like $700 in there NEVER AGAIN.

Ayanna Moore

Very nice selection of clothing. However, I would suggest shopping during the week or really early on the weekend. The lines can become extremely long after 1pm. So if you have time to burn shop at anytime. Customer service is pretty good.

alex martinez

Though the store is advertised for bigger people, the sizes inside dont go so high. The place is organized and it has a tailoring shop in the back with alot of options. The place is also very dusty. Good selection though

Robert Littlejohn

I have nothing against the store but the 5 star rating is for Ms Tien (alterations). Ive been going to her FOR YEARS and shes THE ABSOLUTE BEST. Its to a point that Im scared to try another alteration specialist.

Ante Afahame

Employees of this establishment are fairly nice they try to help, but the store still needs more help... It takes 5mins to find what youre looking for, but stood in line for at least 26mins to pay for it...

Dellamar Moore

Everything about this place scrape place that I shot for my family love the customer service love the atmosphere and love the great prices so much love it love it love it

Roland Taylor

My husband went by himself to K & G. He said the staff was so helpful and he ended up with four suits and ties.

Sarah Egere

It was a lovely experience. The clothes are lovely and quite affordable. The staff very helpful and courteous.

Howard Hammond

The line was ridiculously long and I was in line for over an hour. K&G MUST do better. Very disappointing!

Mary Lockamy-High

It took too long to checkout; I had to look for assistance and the salesman did not seem happy to help me.

Vennard Wright

There is a good selection, but you do spend far longer in line than you do picking out your clothing.

eduardo lopez

Encuentras muy buena ropa