Category: | Cell Phone Store |
Address: | 3500 East-West Hwy, Hyattsville, MD 20782, USA |
Phone: | +1 301-559-0226 |
Site: | storelocator.sprint.com |
Rating: | 3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
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DJ JORDY
Tenía un problema con un teléfono Aunque Sprint sin mi permiso le había removido del seguro de protección y el departamento de servicio al cliente de Sprint que por cierto no es de calidad me mandó a esta tienda para solucionar el problema entre y pedi asistencia de las tres mujeres que estaba atendiendo solamente una mujer chaparrita que supuestamente era nueva tenía disposición de ayudarme las otras dos personas con problemas de sobrepeso que estaban en la tienda simple y sencillamente pusieron cara de mal gusto cuando yo les pedí ayuda estuve lidiando con el departamento de servicio al cliente para ver si me solucionaban el problema pero ni en la tienda ni en servicio al cliente me dieron una solución a mi problema por último me pidieron que hablará con él gerente de la tienda para ver si me daba una solucion, el gerente no se encontraba pero en su lugar estaba a su asistente un americano a quién le plantea el problema y de una manera grotesca y ruda me atendió, de por sí el servicio de atención a clientes de Sprint es pésimo y y tener que lidiar con personas de este tipo de actitud es más pésimo aún definitivamente no recomiendo esta tienda, no Tengo nada en contra de las personas con sobrepeso pero si van a poner a dos mujeres que de por sí apenas y pueden moverse Y todavía te van a atender de mal humor mejor no pongan nada. El asistente del gerente también es de lo peor...
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Janney Swaray
NO STARS!!!! Thats what they get.. I broke my phone on the May 5th/2016 called sprint to order a new one over the phone. I spoke with an agent who helped me get a phone I paid for it in full $318. I received the phone a few days later and realized the day I opened it and made a phone call the speaker was not working. So I went into the store in the PG Mall. Those females were so rude and I witnessed one of them in particular screaming (NO exaggeration) at another customer. They were No damn help and told me to call sprint WHILE I WAS IN THE SPRINT STORE!!! Online agent told me I had to return the phone because it was an unauthorized account that was opened in order for me to get the phone for the price i got it for. I ended up giving the employees in the store the phone and a credit of $318 applied to my account. Came home with no phone. Which leads me to today. NO PHONE, NO MONEY BACK IN MY BANK ACCOUNT. I work in the healthcare field I need a phone, i drive long distances for work related classes and I dont like driving 50miles in the car by myself and no phone god forbid something happens one one of these trips. Made another call to sprint today and was told my case was opened and the "BACK OFFICE" WILL CALL ME GET TO ME IN 5-8 BUSINESS DAYS...ON WHICH PHONE MAY I ADD SIR??? and also noticed the credit that was applied to my account almost $50 was taken out on 5/13/16 for a bill that is not due until 5/23/16. Thieves!!! and nothing less. They treat people like a piece and dont realize the people who have sprint made a decision to be with sprint on their own. It was not by force. I pay you people for a service you provide and I paid for a product I dont have. I would rather pay extra for a company who treats their customers like humans. Ive had sprint before and have never had a problem. That is why i decided to come back. My account was opened on March 30th 2016. btw. Not even a full two months and im having trouble with them. TERRIBLE. NEVER AGAIN. I WILL NEVER RECOMMEND SPRINT TO ANYONE AGAIN IN MY LIFE. And check those females in the PG Mall. So rude!! Goodbye Sprint!
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Thomas rozario
I went to purchased 2 iphones 6s from sales rep named Nathan. Nathan pretty much told me they will not sell me the phones If I did not purchase any accessories and we already ported the numbers from tmobile and that put me in a bind. So I said give me $20 screen protectors but that was not good enough for Nathan and his manager. Nathan encouraged me to buy glass screen protectors at $40 each which will run me around $80! His manager promised to waive my activation fees in return If I take the accessories. I knew I was in a bad situation and I took the offer because I had already transferred over the numbers. My first bill comes and activation fees have not been waived. So I called Nathan and he assured me it will be waived by end of day. A week later nothing has changed so I called and again I was assured it will be waived. That did not happen I called a week later and the so called manager Rachel put me on hold for 20 minutes each time I called. Frustrated I called Sprint and lodged a complaint against the store manager and the rep and I was credited the activation fees by sprint customer care. I never knew a corporate store could be so misleading and shady. Also they transferred my contacts but would not do my pics cause it will take too long. Run take your business else where!
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Max Ulloa
Bad costumer service. My phone was malfunctioning after the latest IOS download. The lady at the Sprint store automatically told me to bring $200 in order to have a rebuild phone replacement. I explain to her that I have a plan called iPhone for life, also a insurance on it. She said that my phone was damaged and I couldnt have a new phone replacement. But my choice was the iPhone 7 but will cost me more and on top of that I need to pay a connection Fee. I am not a new costumer; why I should pay connection Fee and pay for a new phone that I dont want ? Then...I went to Apple Store and after few minutes they corrected the problem. Now my phone is working better than ever. I am really thinking on terminating my plan with Sprint and move on to another provider.
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A Private User
This store is full of scams esp by the technician named Jason. He has been doing underground sales and taking money from people by charging them for new items such as phones and batteries when people which have the high level of insurance shouldnt have to be paying him. He may seem nice but if this man comes near yu and secretly asks yu something tell him no because Im sure plently of people have been taking advantage of he needs to be fired and this is an experience ill never forget esp as he threaten my child to pay him as she has burned her bridges. Ive been a sprint customer for near 10 yrs and never encountered someone such as him.
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Dri Willis
I went to the store 3 times before I had to call corporate for them to tell me what I need to do with the defective phone from Asurion. Asurion told me that I had to take it to the Sprint store. Sprint said send it back to Asurion. NEEDLESS TO SAY I STILL HAVE NO AND I PAID 475.90. Wow way to go!!! The worst phone carrier ever...
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Jamie Foster
Joi was very helpful and extremely pleasant to me. She was able to explain how to resolve my phone issues without any confusion. I highly recommend customers to go see Joi at the Sprint booth in PG Mall. I will be back later on this week for more assistance with an upgrade. Thanks again Joi!!!