Beauty Lane

Category:	Beauty Supply Store
Address:	5303 Belair Rd, Baltimore, MD 21206, USA
Phone:	+1 410-325-3744
Rating:	2.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–5PM

Location

Photos 4

Reviews 19

Tiarra Zollicoffer

BY FAR, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! DO NOT GIVE YOUR HARD EARNED MONEY TO A BUSINESS THAT IS INAPPRECIATIVE AND FULL OF DISRESPECTFUL STAFF! If I could give a 1/2 star I would! I will NEVER SPEND MY HARD EARNED MONEY HERE AGAIN! After spending over $50 in this store, I noticed that the cashier put the wrong color hair in my bag. When I called to explain that I would be returning the hair, she told me that because the pack was opened she could not. The manager then takes the call and IMMEDIATELY BEGINS YELLING AT ME about the policy without hearing my side and trying to understand that I was VERY CLEAR with the cashier about the selection I wanted. NEVER IS IT OK TO YELL AT A CUSTOMER! Especially when he/she is not raising their voice. POOR BUSINESS! POOR MANAGEMENT! POOR CUSTOMER SERVICE!

Shawand Davis

OMG going in there in the summer you Will melt. I am an young black women , that live in Baltimore city .so yes, people judge you and stereotype quick. Thats expected but damn. I come in speak smile and etc.I go to the back to look at wigs . look behind me one of the employees that i walked passed at the door was now watching me. He wasnt lowkey about it he was very obvious that he was watching me .I move he move . Every step I mad he was right behind me . I look behind me and say hi and asked a question and I dont remember if he answered it correctly but I was over being there . Guess what they just drove away this customer. That was my first time their and my only last time I REALLY HATE THEM its hot , its smell , and they think everyone going steal from them

kiera bell

Very rude I ask the guy for a certain type of hair before I could get to the color he says we have it. I told him Im not finish and tried to ask to a certain color but he rudly says didnt you ask for the hair. You want the hair you want it or not. I walked out. Never will I go to this place again.

Montia Farmer

The cashier was so rude. He snatched my bank card from me. Wasnt giving me a chance to tell him how to use my card. He wanted me to use credit and I told him I was using debit. He cancelled my entire transaction! Never coming here again! BBB will be getting an email from me!

Punkey

Lots of expired products on store shelves, no returns on expired items, and very very poor customer service Im very surprised this place has stayed open this long!!!

Kierra Stephens

Always have what I need, Parking on side of building or behind and HUGE selection. Ladies are helpful and do not bother you much as you browse

Mel

Ok parking pretty inconvenient. Not noticeable where to park for first time visit. Employees ok could be a little nicer.

Shay D

I love the choice of music and their willingness to help customers. Also the variety of product selections and prices.

A Private User

These people in this store get tooosmart at timez but there store has goood prices on jewlry and extensions

Josie Tchuenbou

Clean store with a very wide selection of products. The staff is very respectful of customers.

Tiffany Hampton

Rude, Terrible Attitude, Refuse to Exchange with Receipt. Terrible Business!