The Tile Shop

Category:	Tile Store
Address:	4515 Shelbyville Rd, Louisville, KY 40207, USA
Phone:	+1 502-895-5205
Site:	tileshop.com
Rating:	2.1
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 9AM–6PM 11AM–6PM

Location

Photos 52

Reviews 11

warren

I do a fair amount of tile selections and installations for myself and for clients so I wanted to write what I thought would be a fair review of the Tile Shop. Long story short, they are some of the most expensive tile in town but I’ve had a great experience working with the staff and the products they offer. So onto the longer review – Cost: if you’re looking for cheap tile you are lost. Really lost. However if you’re comparing big box home improvement stores to here it’s not really a fair comparison in my opinion. Tile Shop’s real competitors in town would be places like Louisville Tile, Daltile, or Mees Tile where the price and quality would be comparable. Availability – This is probably my favorite part of the Tile shop – that they are open on Saturdays and evenings. Huge perk over the other specialty stores. Correct and on time – this is a tough call but while other stories are 100% the Tile shop has missed complete order fill dates once or twice and I’ve had to wait an additional week for the full order to arrive. This hasn’t been a big deal for me as they have about a 90% success rate but if your client has a rush job this can stop a job and cause headaches. That being said when the orders do show up they are correct. People – I’ve worked almost exclusively with James so I cannot speak for the store as a whole but I can say that working with him has been a pleasure and I highly recommend him. He’s very knowledgeable about different types and styles of tile and will take the time to walk me through complex installations to make sure the job comes out correctly.

Joanna Price

Very unhelpful people. Called to ask if I could return a purchase without a receipt even though the purchase was old. Was told over the phone that that would be no problem. Drove a half out of the way to return it, only to be told no one remembered speaking to me in the phone and I could not return my item. Management was only the tiniest bit helpful after I told them for the third time that it was their mess up, not mine. Buy your tile products somewhere else!

Nad Fink

I was oversold on overpriced materials. What i needed totaled around $200, but ended up being sold $440 worth of stuff. I got what I needed at home depot for $100. Im taking it all back. They have their own house brand of supplies which probably means they are buying from the same outsourced factories, putting their label on it and charging a premium. Screw this place.

James Underwood

This place was TERRIBLE! Ended up needing two associates to help because they couldnt find the tile we had written down. They have no desk to sit and review samples. I had to request that we put samples together and they laid them out on the floor. They apologized to us because "our tiles are out of order and we cant find your samples". Waste of time!!!

Natalie Gunning

My husband and I came to the Tile Shop one night and we were the only customers, and now I see why. Not a single worker acknowledged our presence or asked us if we needed any help- we even walked right past them! Terrible customer service- they will not receive our business and we will not return.

Astrid Garrison

There were 5 people standing right inside the door, with all of the lights on, yet they told us they had "closed early" (minutes before our arrival)... There was no sign showing that they did close early. Highly disappointing. Especially considering I drove an hour to get here.

Kerrick Ross

Was a little Leary go in after reading the reviews but was pleasantly surprised how quick the service was and how helpful John P. Was at helping me with the selections and options the offered . Give them a try !!!

Wilson Bernhard

We had a great experience at the Tile Shop! Extremely helpful and took time to help us coordinate even our paint colors; effortlessly! Highly recommend...Thanks for the help, George!

Brian Williams

Spent over $500 here. Tile chipped super easy during cutting and the caulk i bought failed in under a year. Will never shop here again. Got better tile at lowes for half the price

Tina Saberton

John was very professional and knowledgeable. Went above and beyond to suggest correct products to use with glass tile. Highly recommend.

Trevor Foy

I am baffled by their prices. Almost three times more than everywhere else.