Discount Tire Store - Crestwood, IL

Category:	Tire Shop
Address:	13550 S Cicero Ave, Crestwood, IL 60445, USA
Phone:	+1 708-597-3597
Site:	discounttire.com
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 93

Reviews 6

Ozzy Rosales

made an appointment for the "free" flat tire repair service and was told it would be an hour max so i come back an hour later and my car still hasnt moved. after another hour of waiting they finally pull my car in, only to take the weel off, take the tire off and walk over to me to tell me it cant be repaired, they never did a leak test. the manager said it couldnt be repaired because it had a plug on it already in a different spot of the tire. then he tells me my only option is to buy a new tire and quoted me 111 but after fees and installation it would cost 190 for one tire. i asked for a cheaper tire and still came to 145 so i asked to simply put the tire back on the wheel and the wheel on the car because the screw i brought in the wheel to have removed hadnt punctured through but the guy said the tire was unsafe and would not put the tire back on my car. i told them to put the spare back on just so i can get out of that scam store. i took the wheel so a local shop near my home and got the wheel put back and and leak tested and of course no leaks the screw only puncture the face of the tire and it was done for free because it only took 2 minutes but of course i offered to pay something for the help. discount tire clearly used scare sales tactics by telling me my tire was unsafe to use and that i needed to buy one from them. the lost a customer and hopefully a few of you will go elsewhere before choosing them again.

Matt McGeever

1 star only because I cannot give zero. Had a flat that needed to be changed. Picked out a tire for replacement and the guy at the counter said no problem theyll have it done in 30min-1hour. Cool, go ahead and I pay, they say they will call when its finished. An hour and a half goes by and I call and ask if it is done yet since it has been well past when they said it would be done. The guy on the phone says its a 4-5 hour wait and they still have not yet done it. I said well cancel the job and I will be there in a few minutes to get my rim and refund. Guy says ok. When I get there, the guy says they already replaced the tire. I told them I specifically said NO and the cancel the job and I will take the refund since they never did the job in the first place. The guy says "yea you spoke with me on the phone we finished it though." I asked why they would replace the tire since I called before they even started the job to cancel it and now it immediately gets fixed. He couldntgive an answer and the manger gave a refund. Now I had to wait another 10 minutes for them to take the new tire off that I told them to never put on in the first place. Took it down the street to NTB and got a better grade tire for $40 less and they did it in about 30 minutes. Plus the guy at NTB was cool enough to take off $20 for all the troubles with Discount Tire.

Robert JB

The manager at this Discount Tire did a great job for me getting me a tread wear credit from Michelin customer service for my prematurely hydroplaning tires, even though strictly by the letter of the warranty Michelin and Discount Tire were not obligated to do so. He went to bat on my behalf and as a result I bought a new set of Michelins and applied this credit. However, the shop then put on two correct tires and two other cheaper Michelin tires and happily sent me on my way. Only because I had read these reviews and read of someone discovering after the fact a mismatched tire, that I checked my tires before driving off. The shop technician realized his mistake and took the car back into the shop and installed the correct tires. It cost me another half hour, but better than having to come back. I dont believe they were trying to slip me cheaper tires, they are just very busy and careless and pulled two similar but wrong tires from stock. Good selection, good sales service up front, decent prices, and nation wide service for free tire rotation and rebalancing at any Discount Tire. Just be sure and double check that you got what you paid for before you drive off. Double check their work, because they have made mistakes on more than one occasion.

DIANE PRIMOZIC

I went to the website of Discount Tires & found the tires I wanted. I was able to check the availability of the tires at the location I wanted to go to. The location was Crestwood, IL I called the location to schedule an appointment later that afternoon and gave them my purchase information etc...When I arrived, they promptly took in my vehicle. My vehicle was in and out in less than an hour. I was really impressed at the way this facility was managed and how efficiently their system worked. This Crestwood, IL location by far exceeded my expectations. John & Aquate have a great team & changed my perception of purchasing tires. Prior to this experience I was a NTB customer. I was sooo dissatisfied with every NTB experience. After checking online & reading reviews I could tell nothing had changed there & I would not spend another penny at that tire store. I wish I had switched a long time ago to DISCOUNT TIRES. I could have saved myself a lot of aggravation, time and money. The moral of the story is DISCOUNT TIRES delivers on all levels!! Thanks Crestwood, IL !!

Glen R

The manager of this Discount Tire (Brandon C.) is incredibly unprofessional. I have been a Discount Tire customer for years . I have sent people over to them as well as buy wholesale for certain applications that required their help. I would never come to Discount Tire and try to save money and buy USED Tires and Expect it to be LIKE NEW and save HALF the AMOUNT OF RETAIL. Then decide to GIVE them a BAD REVIEW ONLINE because it WASNT LIKE NEW. You came onto my GOOGLE Plus PAGE and DID THAT TO My Business, slandered me , and made me lose customers because you didnt get a "NEW" USED Coilovers for your WRX. Do you have NO Comprehension at all in terms of BUYING USED then SLANDERING ANOTHER BUSINESS because the product was USED and you EXPECTED NEW? You as a MANAGER of a Discount Tire Co. is a disgrace to the company. I will continue to buy from Discount Tire but will avoid sending people to your store.

Kenneth Raschke

I ordered a set of 4 matching tires because they were not in stock. I went back to have the tires installed and everything was ok. A few weeks later when washing my car I noticed they installed 3 matching tires and one diffrent tire! There is no way the person installing the tires could of not known the one tire was wrong. The tire looks totally diffrent from the other three tires. You would think they have to check all 4 tires before installing them so you get the right tires! Guess not...So if you go here make sure you check each tire before you leave to make sure you got what you paid for, because it dont matter to them!