Jo-Ann Fabrics and Crafts

Reviews 5

ME

Melissa Beverage

I have shopped at Jo-Ann Fabrics in Hamden, CT a lot. I usually dont require help from the staff, but today I did, and I was overwhelmed by how unhelpful and rude the staff was to me. I was buying some foam cushioning and fabric to make a window seat cover as a birthday present for my best friends daughter. I assumed I could have the foam cut to the dimensions I needed. I was told by an annoyed employee at the cutting counter that she could only cut the length, but not the width. I asked if I could cut the foam at home with scissors. She said no. I (very nicely) asked to speak to a manager, as I wanted to buy the foam, but just wasn’t sure what to do if I couldn’t get it to the size I needed there and couldn’t cut it, myself, at home. I thought there must be a solution. The manager was, at least, able to tell me that they use an electric carving knife. I have one of these at home – great! However, she met me with a scowl, although I met her with a smile and she treated me like the enemy the whole time, rather than as a nice customer who was spending $40 on a small bit of foam, plus more on fabric, and just didn’t know how to go about making the project work, as she’d never done it before. The reason the manager gave me for not being able to cut the foam’s width was that it would take too much time. There was no one behind me in line. Meanwhile, the first cutter had gone on to help another customer, and another employee came along to cut my foam and fabric. When I told him how much fabric I wanted, he said, "Oh, that wont be anywhere near enough!" I had already measured, planned how Id cut the fabric, calculated the total, including seam allowances. I explained that I still had to cut the foam smaller and told him how I planned to cut the fabric. He still insisted I needed more. Exasperated, I said I would take however much he recommended. It turned out there wasnt even enough on the bolt for what Id originally asked for. All of a sudden, he was telling me it was enough. Knowing Id over-estimated what I actually needed, I took it. I seriously would have just given up on the project if I hadn’t already committed to doing it for my friend and discussed the fabric choice at length. To culminate the whole experience, when I walked up to the registers to pay, the two cashiers were talking and no one was behind any registers, so I wasn’t sure which register to go to. I stood there waiting to be noticed. One of them finally turned around and told me to go to register 5, as if it was the most obvious thing in the world and I was an idiot for just standing there. I think all of the employees at this store, including the managers, need some serious professional development on customer service! It may seem trivial, but being treated rudely can permanently change a persons impression of the store. As for me, I will be looking for a fabric store with better customer service for future projects.

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LI

Lisa palmieri

The employees especially at the cutting counter r always no matter who it may be they r always unpleasant. I always think to myself if they r that unhappy hear they need to do something about it!!

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IW

IWillTravelForYou

Prices are high unless you take advantage of store discounts. Always check their website for coupons, as they can usually stack with in store sales. They take all the coupons! Crafty!

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Jessica Boughton

When in there about a month ago to get fabric for a blanket on making the need to hire people that know how to freaking cut fabric The fabric I got was not cut evenly at all

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BA

Barbara Boyd

Wonderful

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