Max BMW Motorcycles

Reviews 3

ED

Ed L

I wasnt going to write this review but after going through my receipts and complaining to the wife again she said I should. I wanted an F800GS bad and when the opportunity came around I pulled the trigger and bought it 2013 F800GS with only 6,427 miles on it,the owner just had it service. I loved it great bike now who do I get to work on it still under warranty. I asked around and was told Max BMW Brookfield CT are good people. I had a hard time letting someone work on my bike being that I own a small used car and repair shop myself. Well before I got to the next service I noticed that 2nd gear started sticking while shifting up through the gears so decided to bring it in for service at 11,912. I dropped it off and told service about the problem with the shifting and 2nd gear, was told no problem and would do the 12,000 mile service as well. Was told I could pick up the BMW 10 days later that it was done. When I arrived they where all very nice and helpful even gave me a bag of the old parts that where changed out. When I asked about the shifting they said they couldnt reproduce the problem but not to worry its on record. Well I drove it home and it did it 10 miles from the dealer ??? A couple of months later I came back to buy some parts and told them about the shifting was still happening. while I was there picking up parts had one of the the techs take it for a ride but didnt happen. When it was time for the next service I left it for a few weeks told them let the techs drive it home please would like to get this fixed now its doing it in 5th gear too. Part of the service was fork seals and fluid so I told them I would like to have the bushings on the forks done at the same time since you where in there doing the seals I would pay the extra, no problem they said. So a few weeks later I called up to see how they where making out, and that I have an event coming up only to find out they didnt even start it. When I asked about the shifting she said its been raining a lot and they didnt feel comfortable driving while its wet out. I felt like there must have been at least a couple of dry days to test it so left it another few days and when I picked it up I didnt get the usual bag of old parts and still couldnt reproduce the problem, its at this point Im wondering if there even trying since my son who works for high performance victory motorcycles and can feel it stick and also friends I let ride it first thing they say when the come back from riding is... whats wrong with 2nd gear it sticks and you have to burp the throttle to get it to drop down to shift again. Why is everyone else have no problem reproducing it just Max BMW Brookfield. I also looked at the receipt and saw that it says right on it... Mr. Customer states do the seals and bushings but they only bought seals and fork oil which means they must have not done the bushings Thanks Max BMW. The people that work there are very nice but not to sharp when it comes to fixing Customers bikes I will definitely have to find another repair shop a real shame but cant be trusted similar stuff has happened to my buddy with his bike now we go else where. Bottom line is nice people great bikes they just need better technicians it seems... Good luck, Ed

WE

Wes Hedrick

Great Service but BEWARE of Up-selling and Poor Communication Thats the summary. If you want the details of my encounter read below: Needed service because my GSAs performance was suffering. Because of my mileage, I also had the 24K-mile service done. They performed the service and fixed the problem. Now my bike is running like new again. So, relieved! The tech who worked on my bike was a pro, and I felt confident entrusting my GS to him. He performed a throttle-body sync, which solved the performance issue. So, go to Max! They are good at what they do. But BEWARE that you understand exactly what the final bill will be. I am not sure exactly where the miscommunication was, but I was planning to spend about $670 and ended up with an $1,130 bill. Heres what happened. First, I felt like the service person was trying to do too many tasks at once. I stood at the desk for several minutes before I was waited on, and I thought, "This is fine. He is attending to the task at hand before he moves on to the next. When he gets to me, Ill have his undivided attention." But this wasnt the case. When he finally got to me, it wasnt two minutes before one of the techs got his attention, and the next thing I know, the service person is making a phone call to handle another issue! I felt like he should have finished with me and then moved on. The service area that morning was crazy busy, and this may have contributed to the communication problems which I will now mention. The quoted price for the 24k service does not include some of the parts they use to perform the service (in my case, the alternator belt $134). To a customer, a quote of $670 for the 24k-mile service means just that. It was not at all clear to me as customer that the belt was a separate expense. While speaking to me about the 24K-mile service, the service person told me what fluids needed changing. I assumed these fluid changes were part of the service and that the service manager was giving me the opportunity to save money, but he was actually up-selling. So, when I declined 2 of the four fluid changes he mentioned, I thought, "Nice. This will save me money." However, I hadnt actually declined 2 fluid changes included in the 24k service. I had added 2 fluid changes not included in the service and thus increased my bill by several hundred dollars. These two items, along with the alternator belt, brought the bill from around $670 to $1,130. To summarize, I was planning to spend $670, and when I declined the two fluid changes, thought that my bill would go down to around $470. And then, when it was all said and done, $1130! Communication. An important conclusion to the story is that an extremely nice operations lady worked with me and knocked one of the items off the bill. So, I walked away a SATISFIED customer but also more savvy.

RU

Russ B

I usually do not write reviews for any place i spend 10000+ but in this case I really have to go out of my way and write this. when i first for a price for my new bike i did not believe it, i thought it was all BS , it sounded too good to be true, picking up a bike 4000$ less than everyone else just didnt make sense to me, but hey why not try right? I spoke with Zac Wiley, we started talking on facebook, continued to text message, i have to give credit where credit is due, he has more patience and knowledge than any other dealer i have ever been to, i mean the guy answered all my questions, he even gave me his personal # when i got worried at 12AM he was there to make me feel at ease with the whole process, i live in new york so i did not want to waste a 3 hour trip there and 3 hours back, i had everything ready to go over the phone!!! trade in and all. i came to pick up my 2014 BMW S1000RR, and when i got there i was shocked with how well kept the dealership is and how friendly all the staff was. when i sat down with the finance manager to finalize all my paperwork it went smooth as butter, no upselling BS , no nonsense just explained everything to me i signed and left, Liz Rose was AMAZING with everything. overall my experience went well beyond meeting my expectations, i was literally shocked with how well we were treated there, im very shocked that it was too good to be true but it was actually true... all in all if i can give 100 star rating i would!!! the experience was 1 to none. im very happy that i chose max bmw and Zac Wiley because if it wasnt for this experience i would still be thinking that every dealer is in it for just the money. at max bmw its not ! its for the passion . very happy , thank you Zac Wiley / liz Rose. you guys were great. and for the bike!?!?!?! I LOVE IT!!!!!!