Ashley HomeStore

Category:	Furniture Store
Address:	1688 N Main St, Salinas, CA 93906, USA
Phone:	+1 831-444-8930
Site:	ashleyfurniturehomestore.com
Rating:	2.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–7PM

Location

Photos 70

Reviews 9

Ken Yamauchi

Prior to ordering from the Salinas Ashley Store, of course I read ALL the negative reviews. For the price point and the design aesthetics, the furniture fit what I was looking for - I was obviously concerned about the negative feedback. When I visited the Salinas store I expressed my concerns right away - the sales staff were very accommodating and respected my concerns. One big lesson I learned from the reviews was the misperception, misunderstanding, and possible deception between the buyer and the sales staff. I made sure I understood what was exactly included (itemized), how much the price was, the probability of it being backordered, delivery process, who I contacted if problems, and anticipated date of delivery. I misunderstood a few things and they did as well but by the final sale, the order/purchase/delivery date was flawless. Delivery came as scheduled with an advanced notification. Delivery staff were professional and well prepared. A tip was given to the two delivery staff - well deserved! I spoke with the store manager Hector. It is a bummer and unfortunate that his store review ratings are so low - I told him that I am sure there are plenty of good ratings that are not posted. Buyers tend to only post bad experiences - I dont disagree with the bad experiences but just make sure your expectations and order are clear - review detail of your order - price, inclusions, exclusions, availability, and delivery. Good luck - Salinas Ashley is a great store and I am planning ordering more furniture in the near future!

Stephanie Lee

The retailer in Salinas, CA is a total SCAM. My husband and I purchased a bedroom SET and was told by the sales associate, Tito, all the items to be included in the set. As a Memorial Day promotion, the set would include bed frame (header and footer), box & mattress, mirror with dresser, bedside table and 5 drawer chest. We confirmed with Tito several times (over the course of many hours in the store) the set content and was assured that everything we saw was included. When the furniture arrived, the 5 drawer chest was missing. Figuring this might be a mistake, we wanted this corrected peacefully over the phone. Instead, Tito insisted that it was not included and hence, was not listed on the invoice. The owner, Greg, is just as useless. They clearly dont care about the Ashley brand as they refuse to correct their mistake. In fact, Tito said something along the lines of "I dont care if I get fired." We purchased A LOT of furniture from Ashley (including a leather sectional couch, TV stand and office desk) and I cannot believe this service. We will NEVER shop at Ashley furniture again and will officially file a report with the BBB. Ashley is a SCAM! Do NOT work with Tito. He is a LIAR! In fact, do not purchase from this store. Greg, the owner, cares a rats ass about quality & service.

Nancy Lewis

It has taken over a week and a half to get ONE of our sofas. The other one that was delivered was cut at the footrest, so I returned it, not accepting delivery. Now I will not see that Sofa for another week and 2 days. My mattress set came, near TWO weeks later, without the bed frame that I paid for in cash. When I call and speak to Edna, all I get is "Were sorry." That does not help me in any way, shape or form. I looked at my Delivery Sheet and I saw where I had not accepted the other Sofa and it stated, "Crease in material". That is a complete lie! The material was cut. Cut with a sharp straight edge. Maybe the razor used to take off the plastic? I believe so. Yet, with their fault, I wait another week and two days. This is unacceptable. We have already made a payment. And in ONE WEEK, another payment is due. For goods that I havent totally received. I would not recommend this store. Their Customer Service is lacking greatly. They need to be trained on service skills and techniques.

JP B

After paying approximately $1700 for a new mattress, the store still insisted on charging $75 for delivery. They then delivered it over a week late (and failed to notify me that it would be a week late, until I called and asked why I wasnt sleeping on a new mattress yet). Unfortunately my wife and I work and cant afford to spend an entire work day sitting around waiting for a delivery truck, so after receiving confirmation of my delivery date I called them to narrow the delivery time down, but they refused to even ask the delivery company to deliver toward the end of our "four hour window," instead insisting that someone must be home and essentially telling me it was my problem. Glad Im paying for a week late and inconsiderate delivery.

Brian Graber

One of the worst business models Ive ever encountered. I purchased a bed from the store with cash and also paid for delivery. I then cancelled my order the next day as I needed the money to fly home for a death in the family. I was astounded to learn that they charge a 30% RESTOCKING FEE if an order is cancelled. Nonetheless, I needed the money so I went forward with the cancellation.The cancellation was on Friday 24 Oct 2014. Today is Monday 27 Oct 2014 and my refund is still "not ready." What dishonesty and poor customer service. I highly recommend you take your business elsewhere. Ill never set foot in this establishment again!

A Private User

Not very good customer service, especially when it comes to delivery. I felt like I was placed on hold too long when I called. They also give too broad of a delivery window. I dont like this. You would think that theyd make more of an effort to please customers, especially in these "lean" times. I feel like once they sell you and they have your money, the purchase contract you have to sign puts you at their mercy. No matter how poor the customer service after the point of sale, they have all the power, because returning the item results in a huge % fee of the item.

H W

I have no idea why the reviews are so bad. The place is clean, everything is clearly marked and you know how much everything is going to cost before you even sit down and sign the papers. My husband and I worked with Mary Ellen today and she was extremely patient with us for over 4 hours! She let us know that there were lots of deals and didnt try to shield us from the clearance or bundle sections. They also offer a 15% military discount. I will always recommend this store to anyone.

Maria Rivera

HORRIBLE SERVICE!!!! They will sell you furniture that they do not have in stock ( I waited about 2.5 months for my purchase to arrive to the warehouse), and of course they wont disclose that information before hand. The delivery service is even worst! I scheduled TWICE, and twice they did not show up! Whoever is in charge of scheduling the deliveries obviously has no idea of whats going on! I have been waiting for my furniture for about 3 months now! DO NOT BUY from this store!

Rod R

I bought 2 reclining sofas with bond leather for around $2k and one year later they started to crack and three years later both sofas leather are pealed and falling off and now look like they came from a dumpster. Now I have to buy new couches since the 5 year warranty I bought doesnt cover leather pealing which I wish was explained better at the time of purchase. Make your own conclusions from my experience, but I think $2k for 3 years use is not worth my money.