The UPS Store

Category:	Shipping and Mailing Service
Address:	1083 Vine St, Healdsburg, CA 95448, USA
Phone:	+1 707-433-0396
Site:	theupsstorelocal.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed

Location

Photos 10

Reviews 6

Ron Egan

I would highly discourage anybody from using this business based on my recent experience. I purchased a high-end bicycle from another Healdsburg business that used this store to ship the bicycle to me in Georgia. Upon arrival, I unboxed the bicycle to find that it had been damaged in shipment due to improper packaging. I immediately phoned UPS to file a claim as I had insured the shipment for several thousand dollars. After writing up an overview of the situation and submitting numerous photos I was informed that my claim had been denied. I attempted to determine why it had been rejected only to find out that they could not share any details with me…only the shipper, who happened to be The UPS Store. I pressed UPS regarding my “insurance” only to be told that they do not offer insurance and that my payment was only to establish an “appraised value” in the event of a total loss. The store manager only works a few days a week and was apparently the only person that could assist me so I was forced to wait until the following Monday to get more detail. After calling The UPS Store, the store manager informed me that the claim was denied as a result of improper/ insufficient packaging. He went on to admit that for the 5 years that he had been at the store they had been selling “insurance” on shipments and was not aware that the $20 per thousand they were charging was to establish an “appraised value”. How can a person whose business is involved primarily in shipping miss something so critical? In the end I was able to get the bike shop to agree to take the bicycle back but was responsible for having it re-packed and shipped. This resulted in almost $200 out of pocket. I contacted The UPS Store to inquire about the possibility of them picking up the return freight charges as their general lack of knowledge was an integral part of this mess. The owner would not deal with me directly but informed me through her manager that she saw no responsibility whatsoever in this situation and felt that she owed me nothing. This response from a business owner that had been offering insurance to customers for years that in reality didn’t exist…isn’t that considered fraud? After all was said and done the manager acknowledged that had they packed the bike they would have taken responsibility for the damage…unfortunately this information was never shared with the bike shop prior to shipping my bike. A total lack of understanding crucial details associated with their business combined with poor customer service equals a business you want to avoid. I had a great experience shipping the bike back via FedEx…and by the way, they offer insurance.

Eleanor Gorman

The staff at the UPS Store were very helpful and friendly. My only suggestion would be to have clear instructions on process of making copies, right at or on the copier machines.

Lisa Lemmons

UPS Store in Healdsburg has a very attentive staff. The manager is very hands on, and they all go the extra mile to provide great service.

Jeremy Delost

Recently updated interior. Usually quick service- can get really busy at times. Overall a very good operation.

CJ S

Helpful, clean, locally owned shop. I drop off lots of friends here easily and effortlessly.

Robert Wilcox

Ive found the staff here to be extremely helpful!