Category: | Motorcycle Parts Store |
Address: | 1547 E Little Creek Rd, Norfolk, VA 23518, USA |
Phone: | +1 757-480-5680 |
Site: | cyclegear.com |
Rating: | 4.7 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 9AM–6PM 10AM–5PM |
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A Private User
Wonderful service! I called ahead to ask about their helmet selection and was greeted on the phone by a very friendly voice. He answered my question thoroughly, and when I went to the store later that day, I discovered that he was correct about their inventory in stock. The same guy spent probably an hour with me figuring out what type of helmet best fit my head, and as customers came in, he was sure to greet them but did not abandon me (other associates helped them out). Not once did I feel rushed or pressured to buy a particular item. He was incredibly helpful, professional, personable, and knowledgeable, and for that I will be a return customer as well as tell my biker friends about it. As far as selection and size of store, they are small to mid-size (compared to other stores in VA) and offer a good selection of brands and products for different riding styles, gender, and ages. If they dont have something in stock, they are happy to order it for you. My only recommendation is that CycleGear give us a bigger store in VA!! Or expand to central VA :)
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A Private User
But the phone service was HORRIBLE. I went online to check if this particular store had my tires...I was lead to the store phone number, asked the question and I was told that they did not. I asked the next reasonable question: Could you tell me tires do you have for my bike? HER rather terse response was SIR, I already have two customers I am waiting on, you dont expect me to just stop what I am doing to help you...call back later..... I said never mind, Sorry for bothering you...Good bye. Google shows several spots that can perform the same function within 20 miles....thanx cycle gear for your great customer service skillls.
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Daniel Claus
I went into this store for a new helmet about a week ago. The staff was amazing in helping me pick a size, pick a helmet that was within my budget, and to answer any questions I had. Most important, the staff member I was dealing with was most interested in getting me the safest helmet I could afford. I wish I got his name to give him a shout out. Next time I am there I will for sure get his name and tell management was a great job he is doing. Plus there is a 20 percent military discount which is awesome.
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A Private User
I bought a helmet for my husband not knowing his size. But they have a 7-day "no-hassle" exchange policy, so I bought what I thought was my husbands size. Of course, two days later, I was wrong and went back to exchange it for a larger size. I was in and out of there in 10 minutes! I got the right helmet size, i filled out a short blue form and was done! I also want to mention that they were just as friendly when I was purchasing as they were when I was exchanging and not making them any money!
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Dawson Foley
This store is the place to go! Listen i could talk about this place all day but i want you to make the right choice, so im gonna tell you my story. Ive been riding for a few months now and needed some gear so i went to Cycle Gear to check it out. The stock is all name brand, good quality items. I ended up walking out with some O,neill pants, a jersey, and riding gloves for only $42.00. Go here for your cycle gear!!!
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Russell Black
Great customer service, Ryan spent three hours talking with me about every piece of gear I needed for my first bike. He was eminently knowledgeable, and not in the least bit pushy, he actually steered me away from expensive but superfluous gear, focusing on the critical pieces, and ordering my size when they didnt have it. I fully expect to come back for all my accessory needs.
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Michael Waring
The guys there are super helpful. Especially Ryan. I knew very little of anything about the gear I needed, I went when it wasnt super busy and he took literally hours helping me. And the gear I got has been great and I got great prices on most of it. They make sure that everything they can apply a military discount to, they do. Awesome folks.
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A Private User
The sales staff have excellent knowledge of all of their inventory. Very helpful and courteous. I had to drive 30 minutes to get to the store but the drive was worth it. I had been to 3 other shops but found either the inventory or service was lacking. Military get an additional 10% off. Thanks guys, every little bit helps.
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Lee C
Ive been looking for Joe Rocket Ballistic pants, but Cycle Gears Joe Rocket pickins were pretty slim. The store is big though, and had decent selection of a lot of good stuff, way better than any dealer. The guy at the counter was friendly and helpful, and said they could order whatever I wanted.
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John in VA
Outstanding customer service with one of the best return policies in the business. Finally a store that sells quality motorcycle gear at a reasonable price! Very friendly staff offering assistance on finding a jacket and helmet for me. Desired gloves not in stock and got in 3 days.
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Brandi Reese
We go here a lot pretty much the only place we buy our motorcycle and dirt bike gear at. Also costumer assistance online and in store is awesome. Husband dirt bike boots torn after not even a day of use and I was able to exchange then issues. Thanks so much!!!
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Nathaniel Deppe
Friendly and knowledgeable. They are willing to bend over backwards to help. I came in with a simple question about a product I bought from another one of their locations and they were ready and happy to help with my problem
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Dion Phillips
The staff here are very helpful and I felt that they had a genuine interest in my experience as a consumer. The staff here were very informative regarding recommendations. I will definately come back here again.
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Isaiah Drungo
Needs bigger store to accommodate for large selection of products and growing crowd of bikers in the area. Or already a second store. Staff is friendly and have tons of knowledge.
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A Private User
I am new to riding and I needed alot of help. The Sales Associate was excellent and it seemed he really knew what he was doing. I will shop there again.
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Miki Mclauraine
Great selection, competitive prices, military discounts, and at least two of the gentlemen who work there are nothing short of sportbike gurus.
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James Larson
These guys do it right and generally know what they are doing. They even filled and volunteered to charge my new battery for me. Sold.
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Kelvin Newell
I love these ppl. Shout out to Ryan and Matt. You guys always educate and help me with any and all questions that I have
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N Hunt
Go talk to Randy. Super helpful especially for a beginner. I wont go anywhere war now. 5 starts for sure
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Erock FKMC
Best place to buy your gear, and you cant beat there prices, I dare some of you other shops to try.
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Joshua Nine
Great personal and help also they ride and can show you on there bike so you get a better look
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Casey Collins
Been going there for years. They will have what you need or know where to find it
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James Lights
Name brand stuff at very good prices. Very helpful. I get all my gear from here
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Samuel Casey Jr
We couldnt live without them, best customer service Tidewater Bikers Sammy Casey
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Michael Collins Jr
Its like toys r us for grown up motorcycle riders. I never leave empty handed.
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Fabian Chapel
The best store Ive been in to buy gear or parts in 10 years..