Zales - The Diamond Store

Category:	Jewelry Store
Address:	991 I-30, Rockwall, TX 75087, USA
Phone:	+1 972-722-2471
Site:	zales.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM 12–6PM

Location

Photos 13

Reviews 9

Cassidy Fridell

Me and my husband went in to get me a new wedding ring since we had barely any funds to get me one when we first got married. Well we told them our budget and the lady still tries to push there most expensive diamonds at us. We told her we couldnt do that and so she showed us the "sapphires" haha if I can even call it that. Well I had to get it resized and it didnt look cheap when I looked at it the ring itself. It was actually beautiful. Well I came back to pick it up 2 weeks later and wore it for 3 HOURS and it not only turned my finger green but it was scratched. I was so upset. And then when I returned it the lady who sold it to us was trying to not give me our refund until her manager got involved. And the manager said none of it was my fault thats why I give it two stars. Because of her. She was so nice about it. Anyways the lady is still being rude and the only metal I am allergic to is cheap nickel in Sterling silver. This ring looked cheap and smelled cheap. She said there is no nickel in thier jewelry. LIES. Woke up today in hives on my finger. After 3 HOURS ONLY. Lets just say never going back. Especially to that lady. She has short hair. I dont remember her name I wish I got it.

Kalyan Waldon

I have had horrible experiences with Zales! My husband and I bought both of our rings from here & we have had several additions/changes/fixes & each time we send it in, there is ALWAYS an issue. They never get your rings back when they say. They wont answer your phone calls. They have called me & told me my ring was finally ready (after promising it would be ready several different dates before) only to discover that it was partially done (for instance, the ring was polished but the band & ring were not soldered together as requested--- the main thing we needed done!) Several horrible experiences here. Would not use them again. They are always so nice, but the words become meaningless when they just never come through! Disappointed.

Raechelle Henson

I dropped off my wedding band on 2/24 they told me it should be in on 3/16 or I could pay an extra $35 to put a rush (radiculose). I go today at 6pm to get my wedding band and it wasnt in bc the jeweler hadnt made his delivery yet. Are you serious! Ive been waiting almost a mth for my band to get size and I go in to pick it up and its not ready!! I will NEVER go back to this Zales. The only reason I went to this location is bc it close to my work. Now I have to wait another day and go back on my lunch break to get my ring. Very upsetting. The lady that helped me could have notified me when my ring was going to be ready itll be late in the evenings when they they get ready to close!

John McCarty

I have bought my wifes anniversary necklace here 4 years ago. The staff was very nice and polite. I did send her necklace in for repair and the jewelers they used at the time didnt fix it correctly and broke and we lost the cross but found the box chain necklace. So I went and told them about it at the store. So they replaced it for me with a new cross. Im glad that I bought the insurance for the cross & necklace. When you buy anything from Zales make sure you purchase the insurance , its worth every penny. Need to have your jewelry cleaned , done at no charge if you purchase the insurance. I have also bought her another necklace here last year for her birthday.

Beck Miller

I took my daughter to Zales to pick out her engagement ring. We were greeted immediately by the nicest of ladies and told about all the in store sales, followed by asking us how she could help us. We introduced ourselves and explained our goal, including the budget and my daughters specific likes and dislikes. She appeared genuinely interested in helping make my daughters dreams come true by locating the perfect (and absolutely stunning) engagement/wedding band while honoring my future Son-in-law budget. The entire event was wrapped up in a timely fashion and my daughter is ecstatic!

David Walchel

Not happy. When I went in to get my ring fixed that broke at the point they resized it. they wanted way to much then they said it was missing diamonds and couldnt repair it unless the diamonds were replaced. When I took it to another jeweler they found no missing diamonds. No stars would be my choice.

Tiffany Renfro

Zales Jewelry stores will never have my business ever again, what a joke! Had my wedding ring soldered and checked a year ago, the solder didnt hold and a month after I had it checked I lost a Dimond (and ended up paying for the lost dimond)even though I wore it for 3 years prior with no problems

nicki b

Have gone to this Zales 4 times to have jewelry fixed. 2 of the 4 times I had the same rude sales woman. My mom had the same problem with this woman. She acts like anything you need help with is a huge inconvenience. Awful! The other two sales associates were wonderful.

Laura Gavlick

Seriously? Its jewelry.