Related: | cycle therapy nyc |
Category: | Motorcycle Dealer |
Address: | 15 Secor Rd, Mahopac, NY 10541, USA |
Phone: | +1 845-528-3401 |
Site: | powerlinecycles.com |
Rating: | 3.7 |
Working: | 12–5PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed |
DO
Donovan Mais
I am not usually one to complain and anyone out there who knows me know that I speak the truth. That being said, I have to say that I had dealings with one of the worst companies that I have ever had the displeasure of dealing with in all my life. As some of you know, I was in a motorcycle accident on Sunday and had to have my bike towed off the highway because it was not in a condition to be ridden. The tow truck driver dropped my bike off at Powerline Cycles on Secor Road in Mahopac, because he stated to me that he could not go "out of his authorized area and tow my bike to the dealership that I asked him to tow it to which was Hudson Valley Motorcycles in Ossining . Now this was Sunday and the shop was closed. They didnt open up until Monday at noon, and when I called them nobody answered the phone. I asked my insurance company for advise and they advised me to have the bike taken to a Suzuki dealership. I asked Hudson valley to pick up the bike and when they called Powerline to make arrangements to pick the bile up, they were told by Mark that I had given them the go ahead to fix the bike. Nothing could have been further from the truth. I called Powerline and told them I had never even spoken to anyone there and that my intent was to have the Suzuki dealership fix the bike. Mark said OK, no problem. When the tow truck driver went there to pick up the bike he was told that there was a $100.00 per day "storage fee" that had to be paid before they would release the bike. I called them to clarify and was told by Mark that yes, they were charging me $100 per day for storage. I never asked them to store my bike, and I never authorized them to work on my bike. Allstate is paying the repair bill but that is not the point. To be so greedy for money to charge someone $100 per day when the bike was outside in the parking lot is ridiculous. To any of my biker friends, stay away from this money grubbing business. They are not to be trusted. I paid the extortion fee and removed my bike from their property, but when I went to get the bike this note was attached to the bill.. I cant attach the photo of the not here but it states that They paid $35 a day to insure my bike (that has full coverage insurance through Allstate) He also stated that "Surely I will crash again" Great customer service relations they have. #BoycottPowerlineCycles, #Pettymoneygrubbing, I see that you have taken the time to respond to others posting about your unscrupulous business practices, but you didnt take the time to respond to mine because you and I both know that what you did was underhanded and petty. I also notice that you have a response to all the other negative posts relating to your business and poor customer service. Being in business for a long time does not mean that you are an above board person because out here in Mahopac there are very limited choices of where one can take their motorcycles to be repaired. Your business practices will catch up to you, so enjoy this while you can. Learn to take some responsibility and stop blaming others for your poor service that is the driving force behind the negative comments here on your page.
JA
Jan Stark
I was introduced to the folks at Powerline almost two years ago. I wouldnt even consider having any other shop work on my motorcycles. I originally had a 2000 BMW R1200C (Stiletto) and after being totally ripped off from my local BMW dealer, I found Powerline. Tommy (the owner) is the most honest and down to earth Motorcycle EXPERT that you will ever meet. He really knows his stuff, but doesnt try to Razzle-Dazzle you with fancy explanations of things. He takes the time to explain every aspect of the work to be performed and usually hits the price right on the head. Ive since sold the BMW and now have a 2006 Honda Gold Wing. I have not needed any work outside of routine Oil Changes, State Inspection and so on, but last Spring I started to smell something burning after the engine warmed up a bit. I took the bike over to Powerline and Tommy immediately took the bike into the shop and put his best mechanic on the job. About 15 minutes later, the mechanic took me back into the service area and showed me a mouse nest sitting behind my motor. It was made mostly of the Owens-Corning Insulation in my garage. I guess the mice wanted to stay warm too through the winter months. In any event, they removed the debris sitting near the engine, gave the bile a quick wash & dry and sent me on my way. PROBLEM RESOLVED... NO CHARGE!!! How much better does it get than that??? My Son Shayne and my friend Ron also use Powerline and Im sure if they were writing this review, that they would have the same GOOD things to say about the establishment. Youll find ULTRA-PROFESSIONAL, ULTRA-NICE & ULTRA-KNOWLEDGEABLE, staff members at Powerline. I wouldnt go anywhere else.
MP
MP
A $75 estimate became a $345 bill when this place decided to rip me off by ignoring my specific instructions to do nothing to the bike except a frame weld. Your run of the mill slime ball would have jacked the price of the welding job, even though i was told i would receive a phone call if the price was going to exceed $75. And i would have paid the $125 and written it off as the cost of doing business. What these guys do is more of an organized scam. They deliberately did work i told them i didnt want done and wouldnt pay for, and then held my bike for ransom to get paid for it. Not slime balls. Thieves. Youre reading reviews. Every place has a couple bad reviews, but not like this. Find a shop that doesnt have multiple reviews indicating the place is run by real live crooks and go there instead. Its a really, really bad idea to do business at this place. Addendum, following owners reply: His response is perfect. He actually brags about the method behind his scam, where he wrote information on the work order after the fact. Hes proud of it. And really, consider the tone of his reply. Does this man seem like a reputable business owner, the kind youd like to do business with? Again, look at reviews for other repair shops in the area. None of them have a number of people telling you its run by people who are purposefully dishonest. This one does.
AU
Austin Haze
Horrible service, took my bike there last year to have the stator fixed (the 4 screws holding the wheel fell out) took over a month for them to put 4 screws in my stator. So a month goes by after them leaving me on hold, giving me the run around and never calling me back about my bike, just to find out i had to wait longer because they never ordered a bracket that was missing so i had to wait for that to come in as well. Also asked about installing a rear tire but called twice and told them not to and that i ordered one online for much cheaper. To no avail they call me 20 minutes before they close on memorial day weekend to come pick my bike up, 20 minutes! I get there to find out they installed the tire i asked them not to and my bill was $660!!! Do not reccomend to anybody, also most of their staff looks like they are still in highschool. Go elsewhere if you want quality and honesty.