Category: | Coffee Shop |
Address: | 342 Buffalo St, Hamburg, NY 14075, USA |
Phone: | +1 716-648-4838 |
Site: | timhortons.com |
Rating: | 3.3 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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A Private User
This is the worst Tim Hortons. Each time I have been in here it is employed with young teenagers who ignore you while they talk to their friends or just ignore you as they walk around doing nothing. There are times where there are more people working than there are customers yet it still takes forever to get your order. I feel like I am in a high school cafeteria when I go in here. The last time I went in here they gave me a drink with soap in it. There was no mistake about it, it was inedible and even smelled like soap. Their answer-that is the way it is supposed to taste! So they just gave me a new drink. I would rather drive down the road to the many other locations in Hamburg than support whoever owns this place!
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Jonny M
This U.S location is by far the worst. That includes the Columbus Ohio locations. The employees are lazy, slow and have complete disregard for customers. This wasnt always the case but as of late it has been horrendous. I t ry to go to a different location if possible but I live closest to this one so I have to go there based on proximity. If I could give 0 or negative stars I would. If the owner happens to see this review please take a good look at your employees because, this Tims is sinking ship. Best of luck and please straighten your employees out.
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Adam Carr
This Tim Hortons is great. I have stopped in right after school there doesnt seem to be enough people working because they get a long line in drive thru and counter but they are all moving fast to get us taken care of. The weekend crew is moving fast too they have gotten me in and out in under a minute they were even faster then me getting my money ready. I do see new employees in there every time I turn around which is hard because the regular customers dont see the familiar face behind the counter anymore.
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Michele Schwab
I will not be returning to this location. If I ever treated customers the way I was treated today I would lose my job. In eighteen minutes this is what I experienced: Patrick, the young man at the counter was rude and off putting. When a gentleman leaving said "this is ridiculous" Patrick yelled back "oh yeah you too!" The rest of the staff stood around waiting for one girl to hand out food, and made remarks about giving out wrong orders and not caring.
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Nathan Jobe
20 minutes in a drive thru lane at 3 pm, Really? For one cup of coffee? Shame on me. Tim Hortons Service has gone south in the last few years but this was the deal breaker for me. Good Luck to anyone who trys to stay on time and be punctual while trying to buy a cup of coffee. When the rise of another coffee shop comes in the future I hope the owner is not surprised. This is just poor management of your employees.
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Kat Buchanan
Slllooooowwwwwwwww & the workers are very very rude! The place is dirty & Ive heard they have a lot of rats. The way the drive thru & parking lot is situated is an accide t waiti g to happen. It use to be a good location but not any more. Id give it zero stars if i could just on account of the attitude of the employees and the dirty, greasy, disheveled manager who is also extremely rude & difficult.
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Amber Dyczkowski
Super super super slow, mocha iced coffee didnt even have ice in it, staff has no idea what there doing , was waiting to be cashed out in the drive thru for 5 mins as I saw my stuff sitting on the counter and someone finially comes to the window and then asks me "what are you waiting for" and then realized oh no one has even cashed me out and Ive just been waiting as a huge line of people are behind me.
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Jeremy Julyan
Horrible service, overcharged me, then argued about why they overcharged me. They did refund me, but then I got all the way home and items were missing. Had to drive all the way back and when I walked in, heard employees talking about me. This particular Tim Hortons lacks good customer service and they constantly make mistakes and then make you feel bad about it.
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kpfluger15
I absolutely hate this location. The managers dont care enough to stay open to the listed time, and the workers are the most sarcatic and stuck up ive ever experienced. The one night that i get out of work late and nobody else is open, this location decides it doesnt need to stay open until the closing time listed. Will not be returning.
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Jay Marble
This is the worst Tim Hortons location I have ever encountered. Not only was there a long wait for in shop service, I noticed the display case was disgusting - it was also infested with flies!! We informed the counter person, (who appeared to be labotomized) responded with "huh, ok." and did nothing about it.
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Diane Marchitte
Drive thru- Cafe Mocha is water. Park, go in, report, confirm I dont taste coffee or hot choc.???? Mgr yells, "Whats the matter" Request just coffee in replacement. No sorrys, no offering $ back....get to car and coffee water too?!?! Glad I dont live near this Tim Hos. Zero Stars work here.
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Jeffrey Abramowitz
Confusing set up inside store. Waited in one line but told by cashier that our line was not the right one and that we had to move to the other line...signs would be very helpful.. Slow but friendly service. Drive thru setup poorly designed...blocks parking and traffic. Avoid during peak times.
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Elaine Caroll
I love Tim Hortons, however, I have tried to get my favorite drink here several time and it is horrible!! I always order ice coffee mocha. Its a delicious concoction of coffee chocolate and cream. I feel the coffee this place used is old or something because its bitter and awful.
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A Private User
The worst tim hortons in the entire chain, the owners are awful and havent done anything to help improve the service. Obviously somebody else needs to be running this location because it sets a horrible example for all the other locations in the area.
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Michael Ohnmeiss
Went for ice cream in afternoon with family. Had 5 or 6 staff behind counter. All of them being loud and hanging out but took them almost 5 minutes to actually acknolwegde us and help us. Store messy and tables almost all were unclean in dining room.
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Patrick Roward
People cutting in line, you go in the mens room and someone has taken a dump in the urinal. The place is discussing!
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Josef Dunlap
Good food, for a good price. Serves breakfast food that works for dessert. It is a typical cafe-like restaurant.
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Erin Young
Great staff working quickly to get people through the drive thru in the mornings.
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Samuel Rishel
When you work here, nothing goes wrong. However, the definition of wrong is yes.
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Heather Saxton
Service is fast and friendly, one of the few left that has a Coldstone.
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Andrew zoeller
Workers are very friendly and the donuts are very good!and bagels too
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Thomas Scott
Austin heft is very attractive and works well in tight situations
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Matt Jordan
Friendly staff and the bagels were definitely up to par.
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A Private User
Very friendly service, always good food and coffee!
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Alec Frampton
Fast service, pretty good doughnuts, great coffee
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Tom Weise
Dont know what the fuss is all about. Overpriced