Category: | Cell Phone Store |
Address: | 1064 Grand Ave, St Paul, MN 55105, USA |
Phone: | +1 651-288-1400 |
Site: | storelocator.sprint.com |
Rating: | 4.4 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
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Bonita Girard
Sprint is perpetrating a fraud on consumers by soliciting business with a promise of LTE service when in fact that service is not provided in many areas north of the Minneapolis/St. Paul metropolitan area. It may also be perpetrating a fraud by indicating that individuals would be added to existing Friends and Family (Framily) plans and then charging them individual plan prices. I purchased a new phone and service from Sprint after they represented to me that I would have LTE service at my cabin in northern Minnesota. At the time of the purchase, I was told that I was being added to a framily plan that already had 2 or 3 members, thus my bill would be less than if I had an individual plan. After determining that Sprint had misrepresented its coverage, I returned the phone to the Sprint store and cancelled my coverage. My agreement with the store manager (Peter at that time) would be that I was taking the phone on a trial basis and that if it worked well and I had good coverage at my cabin, I would keep the phone. If not, I would return the phone without charge. Peter wrote this on Sprints copy of the form. Peter knew that I was taking the phone on Thursday and would not be returning to St. Paul until Monday. When I returned the phone, the Sprint employee who took the phone and cancelled the service indicated that because I had the phone more than 3 days, I would have to pay the monthly service charge. He also indicated that I would also owe the activation fee. I explained what the agreement had been and he said Peter would have to deal with the situation. I asked him to have Peter call Sprint corporate and take care of the charges. I left my phone number for Peter to get back to me if there were any further issues. I never heard back from Sprint until weeks later when I received an email indicating that my bill was ready to pay. However, I was not able to access it on line since I was no longer a Sprint customer. When I called Sprint I was told that my bill was over $100. While I have never seen a bill, based on what the representative told me, I believe that I am being charged as an individual rather than as part of a “Framily” plan. I wasnt able to resolve the situation with the phone representative so I went back to the Sprint store. Peter, again, was not there. However, I spoke with a female employee who remembered me and had overheard my discussions with Peter. She called Sprint Corporate in an attempt to assist me. She explained the situation, but was unable to get Sprint to zero out the charge. After the call she told me that I would receive an updated bill that would include a pro-rated monthly charge rather than the full monthly charge. She said that when Peter was back, she would have him call corporate again. She took my phone number and said that she would have Peter get back to me. I did not hear anything again until the next month when I once again received an email indicating that my bill was ready to pay. I have never been able to access the bill on line because I am not a current customer and they have never mailed me a bill. To shorten the story here, let me just conclude by saying that after 2 more visits to the Sprint store and three conversations with the new manager, Marc, I have never received an actual bill, Sprint continues to insist that I pay for service they promised, but didn’t deliver, and they have now sent the matter to a collection agency. To summarize: Sprint fraudulently induced me to sign up for a “Framily” plan where I was supposedly added to an existing friends and family plan, then (Ibelieve but can’t confirm since I have never actually seen a bill) Sprint actually charged me for an individual plan; Sprint fraudulently represented and continues represent its coverage in areas north of the metro area; Sprint has failed to provide me with a bill that describes its charges; and Sprint has failed to deal with me in good faith.
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Paula Natvig
DO NOT GO HERE!!! I should have listened to the other reviews!! The sales people have NO IDEA what they are talking about!! The manager looks like he should be selling used cars!! There were 2 sales people and 3 other guys (one a manager) sitting in the back joking around and not doing anything but laughing....very uncomfortable experience!! I went in to upgrade my phone. I knew exactly what I wanted. I have been a Sprint customer for almost 10 years....a business account customer! I know what can and cannot be done on accounts and I have always been treated so well by Sprint people in the past! This store and its employees are awful!! First the sales guy told me that they didnt have the phone (Galaxy S3) in stock. I asked him if he could call another store because my phone was dead and I needed one today. Then he said "let me check with my manager maybe we got a shipment." Why would you not just look in the cabinet that is right there?? Of course they had it!! I got the feeling they just did not want to do any work. I was the only customer in there at 2:30 in the afternoon, but they were just lazy!! Then he told me that I could not put my upgrade costs onto my bill. I knew this was incorrect because I have done it with EVERY phone I have ever gotten from them. Then the manager said I could if they ordered one for me....even though they had it in stock!! This made no sense to me so I left. I went to the Sprint store in Roseville on Snelling and they are amazing! This is the busiest store in the State!! I bet there were 12 other customers in there when I was there. Thomas D and the assistant manager Markeeth were awesome!! No questions, they set up my phone, put all the costs on my bill and even bought back my old phone!! Super professional and friendly!! This is what Sprint is really like!! The people on Grand aAve. are giving Sprint a bad name!! I really hope someone does something about that store!!
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Meagan Fitzgerald
SAVE YOURSELF THE HASSLE: NEVER EVER GO HERE. Go to a corporate store as these people, while decently friendly if you want to talk cars or tattoos, have NO IDEA what they are doing!! Will never go to this location again, after having our account jacked up it took a corporate location to set things straight (we werent even apprised that our upgrade price was with a 50$ rebate--which we were of course never even given) and the corporate location agreed that they are either "that stupid, or shady as hell"....listen to the negative reviews and dont go here....everything takes FOREVER even though there are 4 staff in the store and they seem more interested in chatting with each other than getting anything done. NEVER EVER AGAIN.
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Shawn Reinke
Update - I went to this store again a couple of weeks ago because I couldnt get to one of the other stores in the area. At first it seemed like my experience would be better, but at the end I left upset and feeling like the employees havent been properly trained in customer service. Worst Sprint store Ive been to in 7 years with the company. Worst. I went in for a problem with my phone and the person helping me, who appeared to be a supervisor, refused to look into what I thought was causing my issues and instead chalked it up to user error. If this were a new phone or new task, but it wasnt. It was the same phone doing the same things for two years.