|Address:||2911 11th St S, Moorhead, MN 56560, USA|
|Working:||7:30AM–7:30PM 7:30AM–7:30PM 7:30AM–7:30PM 7:30AM–7:30PM 7:30AM–6PM 8AM–6PM Closed|
I purchased a 2010 Subaru Outback from Muscatell this summer and was looking forward to the experience. First impressions where very good. They have a nice selection with good pricing which is why I chose to purchase here. We traveled about 2 hours to get there feeling it would be worth the trip. I heard great things about dealer and the car company. I felt uneasy during the negotiation phase of the process and ultimately walked away disappointed over the final price (plus AUL coverage...Ill get to that shortly). Not until after we got the car home did the nightmare unfold. The car engine began to overheat and release its coolant. An inspection revealed flaky black plastic pieces floating in the coolant. The engine oil level (checked after sitting idle for about 3 hours after use) was filled a full inch above the full mark. The radiator was caked with bugs. Using AULs coverage and requirements for maintenance, I turned to our trusted family mechanic who saw the same issues. More compelling were the maintenance records showing a coolant system flush had been done prior to sale. The result was the dreaded (and very well known) Subaru head gasket failure problem. The water pump was failing, the cylinder heads had warped and I suddenly was faced with what would amount to exactly $3,122.30 in repairs. (Keep in mind the car hadnt even clocked in 300 miles under my ownership) AUL was even hesitant to cover the gasket repair due to over heating. At first they agreed, then tried to do a 180 and said no (even sending out a representative to look the repairs over). Our mechanic worked his magic and AUL came through for half the total cost. I would not be able to drive my new car again until almost a full month later while repairs were being completed. Muscatell offered a tow and would "work with me" on cost, but said they couldnt do much more without having their mechanics look at the problem. Rapidly running out of time and money, I had to stick with our mechanic which made all the difference. My advice to interested parties reading: If you are coming in from outside a 60 mile radius to Muscatell (and are looking to buy a used car over 75k miles (mine had 94K)), I VERY highly recommend you have a trusted extended service company picked out ahead of time or get a Subaru extended policy if you can. (Minnesotas lemon law wont help you over 75k miles should you experience the same misfortune I did, I recommend reviewing your states lemon law for those outside MN also) AUL covered 60 miles/dealership of purchase towing for me, but outside 60 miles, it would have costed extra. I live 112 from Muscatell. Despite the month of hell I went through, I would not discourage people from going to Muscatell. Your results may differ and based on previous posts it sounds like most had a very good experience. I do wish I could have counted myself in with them. You will be told Subarus are great, solid cars (And they really are when they are in sound mechanical condition. Now that mine has almost a fully rebuilt engine, its easily one of the best cars Ive ever owned. The ride, the handling, the features, just amazing to me) but DO NOT think they are without their issues. Muscatells people may gloss over any trouble spots and tell you not to worry as they did with me (and continued to do so throughout the month my car was in for repairs) your new Subaru may be just fine and last a long time or it may be within a few miles of disaster. Do your research and be aware this could happen. My advice to Muscatell: I highly recommend reviewing your maintenance dept. My mechanic and I agreed someone likely knew about this problem (hence the oddly timed coolant flush) but instead chose to pass the buck to the next customer instead (me), seeing as how it was out of warranty & let AUL (or the customer) take care of it instead. That coupled with the sub-par service work (overfilled oil, gunk in the coolant, radiator layered in bug guts, etc) and lack of empathy post sale is why I give 2 stars. Work better with distance customers.
Bought our second Subaru, a Legacy last November at Muscatell. Great follow-up after the sale, VERY competitive pricing, decent stock. We bought our first Subaru a few years back from Greg and he was really a total pleasure to deal with, so when we were looking for another car last fall we specifically asked for him and hes still our go to guy for cars-- and for us that means Subaru. Their service department bends over backwards to explain everything up front after they investigate problems. They are quick to make the repairs and their techs and service department managers are very pleasant to deal with. I also had the experience of buying a couple accessories from their parts department -- same experience all around at this dealership. In a nutshell these guys are for real when it comes to taking care of their customers. I pass by another Subaru dealership to get there-- an additional 95 miles to drive but worth it to my family. Im just adding this now, July 19th. Last weekend we lost one of the sets of keys to our legacy (dropped them in the lake...duh...) and it also had one of the keys to our Outback. With no appointment I went to the service department to get replacement keys. I figured it would be easy to get the keys for the Outback as it is an older model, but the Legacy has the security system in it where the keys have to be programmed into the car. They made the keys, programmed the car to match, got me my Outback keys and drove my car out to in front of the showroom door so I could just hop in and take off-- in less than 30 minutes. Great service? You tell me...
So my story on how I got swindled by Muscatell started exactly a year ago. I noticed they had my dream car which was a 2010 Chevy Malibu with only 21,000 miles on it. The car was listed at $16K, but I only had a check for $13k, and a 2006 Ford Focus. I contacted the dealership, and let them know exactly what I was working with. One of the salesmen stated hed be able to work with me. I arrived at the dealership, and have to wait 45 minutes for assistance. The salesman grabbed the Malibu so we could take it for a ride. How convenient that the gas tank was on empty so I was only allowed to basically take it around the block. I REALLY wanted this car. We got back to the dealership, and the salesman comes back and says we are too far apart on the price. They end up running my credit, and after THREE HOURS the car is mine. Not to mention they did not come down on the price charging me the full $16k. Now to the worse part. Less than 6 months after having the car the traction light service light would come on periodically then go away. Any time I would turn the car, at 40mph theres a cranking noise. The ABS lights would come on, and stay on until I tapped the breaks. My CD player NO LONGER WORKS. I pretty much got swindled by Muscatell, and will NEVER purchase another car from there. I If you are reading this then you should turn away, and go elsewhere. I will make sure my friends, family, and associates all no better. If you decide to move forward. REMEMBER youve been warned. My car only had 21,000 miles on it, and a year later its already falling apart. You could be NEXT!