Category: | Electronics Store |
Address: | 1601 Westbank Expy a, Harvey, LA 70058, USA |
Phone: | +1 504-364-0411 |
Site: | stores.bestbuy.com |
Rating: | 3.8 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–10PM 9AM–10PM 10AM–8PM |
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Brad Guarisco
Went to this Best Buy to get an upgrade on my wifes line. I have Verizon Grandfathered Unlimited Data plan. I explained to the salesperson that I didnt want to change that at all. Rasheeka Davis was the associate. Beyond the fact that she barely spoke 2 words to me the entire time, she typed away on the computer, pressed the agree button on machine by herself numerous times. I asked her several time throughout the process whether my plan was staying the same. She would say, "Its going through...". We got to the end and I said again, "Before I sign, I want to make sure it didnt change my plan." She said that it did not, seeming perturbed that I even asked. I get the phone, go out to my truck, and look on my verizon. The plan was changed to a 4 gig data plan. I immediately went inside, and spent an hour and a half with Resheeka and Bobby (the supervisor) as they talked with Verizon. After that hour and a half, Resheeka, or Sheeka as she goes by, was agitated with me, the customer, for wanting resolution. She hung up with Verizon, said that I still had my plan, and that the 4 gig was for hotspot. She then stormed out of the store. I talked with Bobby for a few minutes after where he basically acted like I was an idiot the whole time and that everything was fine and I need not worry. Well, the next day, sure enough the data plan WAS changed, and I had to spend 2 hours with Verizon trying to get it fixed. I went into this Best Buy again today and voiced my displeasure. Even the customer service rep knew Sheeka was wrong from the get go, which is sad because she is supposed to be the Verizon expert. If you are in the market for a new phone and want to keep your plan, or you want actual customer service with someone pleasant, DO NOT go to Resheeka or Bobby at the Best Buy Harvey.
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Mari Ban
I have experienced such a rude treatment from the store manager named Joseph Henderson .i was trying to find my receipt through my phone number at the store in West Bank express w Harvey la 70058 .he acts as though I were an annoyance in one instance he said he has no patience in dealing with customer who got accent .he had a nasty attitude he was rude as hell .he kicked me out of the store and he told me if I dont leave he would call the police and have me arrested .yes the manager threat to put me in jail just because he have no patience dealing with stupid foreign customers as he said ,so I told him Im gonna call the police since you said you want to arrest me lets see ,I called 911 as he said he want to call so I called and the two police cars came to the store .the officers were extremely helpful with me they gave me the manager name since the manager refused to give me his name and they give me corporate office phone number.they were very helpful.without them I wouldnt know the name of the manager who kicked me out of the store .joseph Henderson the store manager told me that not to go to the store any more and he said I cant go to any best buy in any location. Any more .yes I cant enter my favorite store just because of a rude manager who clearly doesnt like his job and for a moment I thought he want to put his hand on me ,he gets paid to fuss at customers and disrespect them .my son birthday is coming up and I need to buy my son favorite app from his favorite store ,I do have a credit card and I always pay on the time never late .if he continues to have this attitude the store will lose a customers over time ,no body like to get treated like that .hope it was helpful
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JOHN DINH
I just stopped the store yesterday because I have some gift papers and want them to be transfer to gift card. One of cashiers named Raven told me that its impossible. She explained I could use gift paper to buy item in store only. No questions, I went directly to customer services and used these gift papers to buy a gift card. (Note I have 11 gift papers $20/each getting from referral.) I came back to the cashier and asked her name and also asked her if she know how to do it. She said: "She doesnt, but I didnt come her and didnt asked her directly so she didnt do it for me. I couldnt believe this because she was the one that I just talked to few minutes ago and she said: "No!" and now she said she know how to do it, but didnt ask her directly, so she refused to transfer gift papers to gift card. I just wondered to myself who I am dealing with? whats level of service? This Cashier refused to do this even though there was no customer waiting in line for checking out and nothing to do. I told her that I will complain and she said something go ahead! IS THIS BEST BUY SERVICE LEVEL??? OR She brought Walmart service level to Best Buy??? Only her supervisor can answer this question OR DOES SHE HAVE THE SUPERVISOR COVERING HER AS AN UMBRELLA SO SHE COULD CHALLENG FOR THE COMPLAIM? VERY UNPROFESSIONAL AND VERY DISASPOINTED WHEN BEST BUY HAS A CASHIES LIKES THIS IN THE FRONT LINE OF SERVICE.
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albert hernandez
I give it 5 stars because of ONE associate in the TV department. I had asked a Samsung phone person a question about screen mirroring. I couldnt replicate the issue so he was short with helping. He figured it might be something wrong with my TV. I went to the TV department where another associate made the same assumption and simply suggested I called Samsung. Answers were vague and short. Its not like they were busy. They were standing around looking to assist. I can appreciate their quickness to assist, but I guess since it wasnt going to be a purchase I was just wasting their time. HOWEVER, after I talked to two associates, a third one, a five-foot-nothing associate, Equila, took things a step further. Yes, she basically gave me the same answers as the other two, but she also gave the impression she was really concerned about my issues, put some thought into it, gave a couple different suggestions, but in the end told me I needed to call the manufacturer. She then WALKED to the register, looked up my account, and printed out my purchase receipts with phone numbers. THANK YOU, Equila for all your help. If youre not the person that can help its okay to say "I dont know". It makes all the difference in the world to add, "... but let me get you to someone who might be able to help". BTW, it was a picture quality setting on the TV that I figured out myself.
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Ashely W
Hi there, I just wanted to comment about my experience the other day. I came in with my mom to the Best Buy located on Westbank Expressway in Harvey, La. I came in to buy a Samsung 4K Tv for my boyfriend with a sound bar and wireless subwoofer . The gentleman that helped us is named Mark, the Samsung Experience Expert in the Home Theater department. He was so kind, so helpful, knew exactly what he was talking about, was fun and just an all around awesome guy. He carried everything for us and it felt like he would do anything to go above and beyond for us. I paid and left to come and pick up my items in a couple of hours, since I had to get a bigger vehicle. When I returned, I went to the customer service lineup and notice another pleased customer thanking Mark for his service. As he finish with his customer he came up to me right away, remembered my name and knew exactly what it was that I came back for. He brought out everything to our suv and loaded it up for us as well. Ive never felt so much positivity in a work environment. I had the most positive experience at Best Buy that day because of Mark. What a wonderful guy. I almost wish I was buying this gift for him haha. Thank you Mark and the team at Best Buy.