Category: | Jewelry Store |
Address: | 9901 Forest Green Blvd, Louisville, KY 40223, USA |
Phone: | +1 502-212-0420 |
Site: | davisjewelers.com |
Rating: | 5 |
Working: | 10AM–6PM 10AM–6PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–5PM Closed |
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SJJ SJJ
I went to Davis Jewelers today to inquire about some repair and resizing work I needed done on a ring. An associate greeted me as I was walking in the building. Once I told her why I was there, she just stood there and she seemed to block my way of actually entering the store. She started telling me that although they provide repair services, that my ring was in such bad condition that no one would touch it, and they couldnt help me. She said there was nothing ANYONE could do to help and that I would have to just "Deal with it". I knew the ring was in bad shape, but I really wanted to sit down with someone and tell them what I wanted ( I was not looking for perfection, just to make it last longer) and possibly get some good advice. She seemed as if she wanted to shut me up and get me out of the store. I think it was because I was only looking for repairs, and not to spend a lot of money on new jewelry. I didnt even get a chance to come into the store. I barely got past the front door before I was stopped. Once she realized that I was not there to spend a lot of money, she lost interest and I felt like I was rushed away. I left feeling very discouraged and as if my business was not appreciated. I decided to go down the street to another jeweler (this time privately owned) and had the best experience ever. They said they could help me and did so at a very small cost. They were excited to have my business. This is how someone should be treated if they choose to patronize your business, especially if your business is something as frivolous as jewelry. I will never return to Davis.
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James Bagshaw
Davis Jewelers is truly one of Louisvilles best store for engagement rings. I went around to all the other known big time jewelry companies like Shane Co, Genesis, and Jareds, and I fealt like bleeding shark bait out in the ocean, being hounded by the employees. I came to Davis and instantly fell in love with the atmosphere, and the employees. Erica helped me and my girlfriend look at engagement rings, and ultimately knew we wanted something more. She described how the also offer the service of Custom Designs, and through Erica we were able to create an absolutely stunning TRULY one of a kind ring. I told them this is how customers should be treated and feel when they leave a jewelry store, and they definitely earned a lifetime customer.
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Steve Martin
Davis Jewelers made the engagement ring process completely painless. The customer service was fantastic - they took the time to walk me through buying a ring, an area I had zero experience in, and answered any questions along the way. I had never really stepped foot in a jewelry store, so I was a bit uncomfortable before I walked in. But they made the experience completely personable and had me at ease immediately. They went above and beyond on making this a rush order as well. The ring turned out great. If youre looking for a transparent process with great selection and expertise to make a jewelry purchase, I highly recommend them. Theyve earned a lifetime customer in me.
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Bill Jones
My wife had an amazing experience at this store when she went in to buy me a 15th Anniversary present. Often when shopping for something fairly high end the clerks seem snooty or snobbish. Not here! It was a great atmosphere and every associate was very friendly and welcoming. They had cookies laid out, allowed us to browse without hassle and try things on, etc. When we needed to bring the item back in for resizing they were gracious and knew us by name. I was hesitant to shop at a brick and mortar old-school Jewelry store but not anymore - these guys are now at the top of my list. I realize others may have a different experience, but ours couldnt have been better.
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Forrest Allen
Davis jewelers is that rare company that has loads of integrity. They attempted to replace a battery in an Oakley watch to no avail. The watch leaked after two attempts and I had to send it to the Oakley company in CA where they determined the movement was ruined. I wrote a letter to Davis Jewelers telling them and promptly received a check for the full amount of $282.19 and an apology letter no questions asked. Davis Jewelers made no money on this, they lost money but to them their integrity and customer appreciation must mean more. I can not say enough about a company with that kind of integrity. They will get my business in the future.
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Samantha Stewart
I dropped my engagement ring off here to have it sized. My fiance picked it up two days later, brought it home to me & it was still way too big. I knew it wasnt the size i picked so i wasnt sure what happened but it was no biggie. I immediately brought it back to have it resized again. I thought maybe they might charge me again or give me flack about it, but they didnt. They took the ring back again with no questions asked & had it ready for me again within two days!! Excellent customer service!!! Thank you Davis Jewelers!!!!
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Alice Thompson
I took my late fathers watch to John at Davis Jewelers for repair. It was a solar watch that the manufacturer unfortunately was unable to fix. John explained he had another repairman that has successfully fixed watches for him in the past. I gave him the go-ahead to send it to that shop. Along the process, John kept me involved in the status of the repair, what it was going to cost and was always very helpful. In the end, Im very happy to say my fathers watch is now working perfectly again. Thanks for such great service!
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Miranda Grim
One of the best local jewelers in town. Gross was one but theyve closed, unfortunately. The Merkleys are another as is Shane (although not truly local). I cant even seem to rank them. But the 2 my family has always dealt with are Shane and Davis Center. And from that relationship has come a collection of truly unique, high quality jewelry that is classic instead of trendy. The Davis are also a VERY nice family that weve known as a family for 30 years or more. All it takes is one trip in to see the difference.
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Jared Johnson
I moved to Louisville from a different state and was referred to Davis Jewelers by my hometown jeweler. He said they were great so I decided to give them a try and he could not have been more accurate. I had one of the best experiences possible. Erica made the process easy and all about me. She made me feel special and cared about everything I had to say. Davis Jewelers and Erica will definitely be my jeweler for life. They truly care about their CUSTOMERS!!!!!
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Victoria Reznikoff
Davis Jewelers is an exceptional jewelry store with a beautiful collection and highly knowledgeable staff. Their merchandise has evolved over the years and reflects current trends, as well as designs that have stood the test of time. I have always had a positive experience whenever Ive gone there. I do mostly repairs with Davis Jewelers, and I am treated as if Im buying the Hope Diamond. Louisville is very lucky that Davis Jewelers is in our city.
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Brandon Wilkerson
Davis Jewelers is the only place to buy fine jewelry in Louisville. I have been doing business with them for 12 years. The entire staff, from Hank, Ashley, Amy, Dennis, etc are excellent to deal with. Years ago, they earned my business, by repairing a broken watch the other jewelers wouldnt touch. Since, they have kept it with their consistent attention to detail, service, friendliness, and value. Stop by and check them out. Youll be glad you did.