Category: | Used Auto Parts Store |
Address: | 270 Willard Ave, Elgin, IL 60120, USA |
Phone: | +1 847-695-4000 |
Site: | elginsuper.com |
Rating: | 3 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
PR
Price Davis
I have been working in the automotive repair industry for years now. I just opened my own business where I repair vehicles that have been in collisions and make performance alterations to diesel vehicles. I called them because I needed a windshield for a family members vehicle that I was helping fix after a collision. They said that they had a few in stock over the phone and that they were "in perfect condition, thats why they are selling it." I needed it quickly so I drove from Amboy Illinois to come and get the windshield because they said that they had a few in stock. When I got there I had to wait for the sales man to finish eating his lunch before he would help me. Once he got around to helping me he said he had one and would bring it out and tried to make me go an pay for it without looking at it. I told him I would like to look at them all. He sent me with an employee that did not speak any English to walk around to their yard and show me a windshield that appeared to be sandblasted from road salt over the years. The windshield was located in a rickety dark old semi trailer. I tried to get him to bring it out into the light but he kept on replying, "you want it?". In my quick inspection (it was sub zero temps outside) the glass looked OK besides the concern of the sandblast, but I did need one quickly. It was after I purchased it, got it to my heated shop let it sit for a few hours and went to prep it for install into the vehicle I noticed a small hairline crack on the top of the windshield in the tinted portion of the glass. After removing the rubber stripping the crack grew, stretching the length of the windshield. A windshield that is free of damage will not break in the preparation portion of the install. I called them and they told me to bring it back and they will exchange it. I got there and they said that I broke it just after I overheard one of the employees there say that it doesnt look like he (me) dropped it or damaged it. They were real quick to try to sell me another one, one that they couldnt show me before at a reduced price. The whole experience infuriated me and I angry called out their sheisty business practices. All I asked them to do was to make the situation right and exchange the windshield like they said they would over the phone. While I was still standing there watched one sales man attempt to sell a dented door to a woman, and then a door skin to repair their crap and try to sell her. The Super Auto employee told her it would be cheaper than just buying a replacement door. Anyone with some body shop experience knows that is the wrong way of fixing a bad panel. I called them out on this with the woman right there, in response they called the police on me. When the police arrived, all they did was enable Super Auto Parts to rip off other customers by saying to take it to small claims court. These people are licensed con artists that will attempt to rip you off in a heartbeat. DO NOT BUY parts from them if you want the repair to be done headache free with a quality replacement part. My business will never do business with them again. If you need quality parts go to any other reputable salvage yard. Buy from these guys at your own risk, just know that a receipt means nothing at this JUNK yard.
JA
Jack Hunter
5/14/2013: Where to start? I have heard from friends, that work at a few shops around town, that this place is a pain to work with. However they had my part and they were local, so I went with them. I purchased the part online on a Sunday (they are closed on Sunday). Knowing what my friends have said, looking at their website, and reading some of the other reviews online, I decided it would be best to call and confirm the order the next morning. When I called I was informed that there were no online orders that came in that weekend, and that the guy who deals with online stuff will be in the following day. I was told I should just call back then to figure this all out. That was not an option as I needed the part that evening to fix my wifes car. I was a bit confused by this but not surprised from what I have heard, so I read them my invoice number from my receipt, that I had at the ready. I was told that the invoice number I have is not valid and that it had too many numbers! So there was no way for them to look up my order at all. I then asked if they could just set the part aside and I will just come in on my lunch break with my receipt as proof, as I needed the part that night. They guy said no problem, took my name down, and said he would set it aside for me. I show up at the place a few hours later on my lunch break. I walk in and everyone is either on the phone or chatting with other employees. There were no other customers there and I stood waiting for about 5 min before someone called me over to their area to help me. When I explained why I was there the guy got up and talked to some other man behind a glass partition. This other man told me the part just left with "Speedy" (whoever or whatever that is) and that it would arrive at my place the following day. At this point my blood was boiling. I did everything I possibly could to ensure I got that part that evening. I told the man that the guy I spoke to in the morning (his name escapes me) told me he would set the part aside. The mans response to this was a shoulder shrug of the "Not my problem" variety. He repeated it would be delivered the following day and that was all that was said. I walked out and on my way home called and left a message to see if this "Speedy" would need a signature when they dropped the package off. I did not get any call back. I should have follow up but I had my fill with the people there. All in all this place had the worst service I have ever experienced. What kind of place just shrugs off a customer issue like that? Be very wary of this place, you have been warned! I for one will be avoiding this place like the plague, hence forth. EDITED REVIEW 5/15/2013: I just received an email informing me the shipping cost was refunded. I appreciate the refund and thank you to Bryan for taking the steps to correct the issue.
MI
Michael Lenth
BAIT & SWITCH - VERY UNPROFESSIONAL I called Elgin Super Auto Parts and was quoted a price (part, deposit and tax) over the phone. When I arrived they told me the price (part, deposit and tax) and sent me to the cashier window. The cashier asked for an amount more than I was quoted, when I asked to see the invoice I noticed an additional $5 disposal fee. When I asked the cashier about this she pointed to a sign next to the window that stated that $5 would be added to all orders for disposal fee. I told her that I was not quoted this; she stated that she was not authorized to make any changes. I asked her who was authorized and if they were willing to lose a sale over $5. I told her that I drove 20 minutes to get the part. THE CASHIER RIPPED UP THE INVOICE AND SHE SAID HAVE A NICE 20 MINUTE DRIVE BACK HOME! VERY RUDE AND UNPROFESSIONAL! I went back to the gentlemen who took my order; he stated he would take the $5 off... I went back to the cashier window and the $5 charge was still on the invoice. I asked the cashier about this and she crossed off the line and hand wrote in the new total price. I initialed the hand written changes on the invoice and asked her to initial as well. She stated that she couldnt make changes to the invoice (however she just crossed off and hand wrote in the new price). The sales associate came over and initialed the invoice. I paid for the part and the cashier left me standing at the window then she left the cashier booth... she didnt bother to tell me how or where to pick up the part. The sales associate latter stopped by and explained to have a seat and they were picking the part. Bottom line, I should have been given an honest price on the phone, again when I was working with the sales associate, and shown the invoice for review before being asked to pay for what I wasn’t quoted. The cashier should have directed me back to the sales associate to take care of the invoice problem instead of ripping up the invoice in front of me and telling me to have a nice drive home! I did receive another part quote for $10 more from another company... in retrospect it would have been only $5 more (because of the untold $5 fee) and if I went to the other company I probably wouldnt have been treated so rudely. Next time I will pay the extra $5 and deal with a company that is not rude to their customers and give the appearance of trying to overcharge from what was quoted. I gave 2 stars because of the sales associate taking off the charge and explaining the process. I would have given a 0 based on the cashier. A cashier with an attitude like that doesnt deserve a job interfacing with customers. I hope the company management is aware of the problem and how this drives business away.