Category: | Cookie Shop |
Address: | 12101 University Blvd #225, Orlando, FL 32817, USA |
Phone: | +1 877-632-6654 |
Site: | insomniacookies.com |
Rating: | 3.8 |
Working: | 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 11AM–3AM 11AM–3AM |
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Abdul Surakat
Its a shame because I really liked the cookies but my experience wasnt good, now I typically do not put reviews online but I figured Id make an exemption here. I walked in for the first time after previously ordering via take out, I ordered the bigwich and the seemingly disinterested cashier with braces (female, didnt get her name) looked at me like I murdered her entire family. I asked her what goes on the bigwich and didnt even answer me, my girlfriend had to tell me what goes on it (mind you this is my first time ordering from here). Finally, my order is placed and I ask for a to go box and the girl doesnt even bother to put my bigwich in the box, but rather leave on the plate she served it on. I had to put it into the to go box by myself. Now Im not the one to encourage management to fire someone because I understand that bills need to be paid and people have to eat, but this is one good way to lose customers. So she needs to either fix her face and her attitude towards customers or she might be better suited in other industry. On a more positive note, the cookies are good, the bigwich was great. Ill definitely be back there again, hopefully not to run into the Wicked Witch from Insomnia Cookies.
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Pyra-Danny V
THESE BABIES ARE DELICIOUS! I don’t know if I can eat a whole box of these rich guys myself. Cookies love Ice Cream or Milk… and you can get both here! We took a few of their Cookies a la mode (WITH A SCOOP OF ICE CREAM ON TOP). Eat these fast because that Ice Cream started melting! Thankfully the Ice Cream was pretty plain because it worked as a great supporting actor to the Cookies. Wow—their traditional Cookies are all you really need. Good ol’ M&M, Snickerdoodle, and Double Chocolate Chunk were EXTREMELY SOFT YET DIDN’T BREAK APART into bits. Even AFTER SEVERAL HOURS THEY STILL TASTED GREAT… even without microwaving them! Upon entering if you’re wondering where all the Cookies are, they keep them hidden behind the counter. Since there’s ONLY SMALL COUNTER SEATING, this place is designed for you to grab your goods and enjoy elsewhere.
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Veronica Dembosz
The cookies and ice cream were amazing but it was hard to enjoy because the girl behind the counter (Starlene) couldnt even pretend to be enthusiastic about her job. She barely said two words to me when I walked in and told her it was my first time there-- normally I would expect some kind of run down of the menu, but nope, nothing. As my boyfriend and I tried to eat our cookies, the girl went into the back and started loudly complaining about a customer from earlier in the day with the other employees. Couldnt even have a conversation with him because it was so distracting. Another couple came in behind us and stood at the counter for about five minutes waiting to be served-- by the time we left they still hadnt been greeted. Awesome cookies, horrible employees.
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Christopher Atkinson
So this place is great. For $2, theyll deliver cookies right to your door. End review. Just kidding. I didnt even get the delivery service. I went right into the store. First impressions are that the cookies there are very expensive, but my girlfriend found some hidden special on their Facebook or something, it was five cookies for $6. Thats what we bought. They pulled the cookies right out from the warmer. We got the chocolate chunk, peanut butter chip, double chocolate mint, white chocolate macadamia nut, and the M&M cookie. Let me tell you, they were worth every penny. Soft and warm and gooey, we ate them all that night. It was a wonderful experience. I cant even remember the last time Ive bought cookies that were that good. Five stars. Will be back.
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Sarah Kelley
If I could leave a review with less than 1 star I would. The cookies? They were yummy! So good. But the SERVER. The people on the sidelines and in the back were delightful but the person who served us (I believe someone called her Melissa?) was an absolute WENCH. She was SO rude and SO short with us. It was our first time there and she was absolutely terrible. I am never going to return. Midnight Cookies in Gainesville is infinitely better due to its helpful and lovely workers, and much more reasonably priced cookies. Insomnia, please consider changing your ethics when it comes to your workers. I too work in food and always have so I know what I am talking about-- customer service is key. Dont keep making this mistake. Melissa is a mistake.
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Jon Lopez
Where to begin, we had arrived early 9:30 in the morning to be exact. The woman working the counter had the customer service skills of a disgruntled bull mastiff and stared us down for the entire 3 minutes we took deciding our order. After arriving home with the cookies we tried our best to put the abhorrent service and needlessly exorbitant price out of mind to give as fair a grade as possible to the cookies...they still sucked. Badly. Half baked to the point that they fell apart literally in hand and thinner than a saltine cracker. Youd be better off buying your treats from literally anywhere else...no seriously, call me and Ill bake you a better batch.
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James Buddie
If you have food allergies stay away! My fiancé is allergic to chocolate so she ordered sugar cookies. Paid and when we received them they were covered in chocolate and one even had a whole chip in it. To top it off the lazy EMPLOYEES tried to make it seem like cooking mixed batches on the same unwashed trays was an acceptable thing to do. Wash your trays, bake separate batches, and hire 1 or 2 quality people that care about what they do instead of lazy shoemakers who couldnt find anywhere else to work. Will it really need to come down to someone having a serious medical problem for these ppl to learn.
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Kelsey Kerdus
I went to the store located at 12101 University Blvd Suite 225 Orlando, FL, 32817 and I absolutely will not return. The cookies- fantastic! However, they do not make up for the awful service I, and the lady infront of me received. The server, Starlene could care less about her job and the people she serves. This was the first time I have ever gone and it will be my last. People have bad days, I get that, but when a service is being paid for, I would like to be helped with at least a hello. By the looks of all of the reviews, the cookies are fantastic, but the customer service skills are lacking.
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Megan Marcs
Makes me really sad to give them 3 stars because their cookies are literally baked by god himself. However, the woman behind the counter was so incredibly rude. We walked in and there was no greeting and no assistance. When we attempted to order, she was even ruder. Honestly might just take out from now on. Its funny because ALL of the reviews on this site talk about how great the cookies are, but when it comes to referencing the service, theyre terrible. If I were them Id seriously consider hiring new staff.
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Luke Whicker
The cookies were good, not fantastic, but they were also the least of my concerns. The cashier is very clearly unhappy with her job, and made no effort to provide any semblance of customer service. After ringing us up, she disappeared to the back again and began to complain loudly about customers from earlier in the night. The entire experience was unpleasant and every employee we encountered was unprofessional and unenthusiastic. Im surprised this place is still in business.