Category: | Tire Shop |
Address: | 300 W Hampden Ave, Englewood, CO 80110, USA |
Phone: | +1 303-781-6040 |
Site: | discounttire.com |
Rating: | 4.3 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
11
118kraus
Absolutely Terrible. I had been good customer of this store for years and had a commercial cash account. After having installed 6 new tires on a truck, they ran my check through there approval service and would not accept it. I called the bank and there was plenty of money in the account. The manager replied that whether the check would clear or not had absolutely nothing to do with it being accepted. The clearing service did not like my business "profile" I am a used commercial truck dealer. We have excellent credit, never bounced a check, and had been dealing with this store for years in addition to having an account with them. The manager did absolutely nothing to help rectify the situation, and said that I should call the clearing service. My truck was held hostage until I went to my bank 4 miles away, and returned with cash They have lost my business permanently. Fortunately there is a new Big O store 3 blocks away. Stay away from this terribly managed store!
DE
denversky G
As a retail automotive service customer I consider it unacceptable to ever be told that my business is not valued enough to be handled at the reasonable time my vehicle enters a shop. You cannot tell a customer that 6 empty service bays require any kind of wait when the customer has been told to pull the vehicle in to the free air Check Bay with six mechanics standing around looking at each other. Whatever the reason for wasting my time, the customer experience is one of disrespect lacking common sense. What difference does it make which bay the car is in to check a wheel for a slow leak? Jack-up the car, not the customer. There isnt a chance I will ever give you my business and I hope this review causes a change in the management of that particular shop as Eric is a fool.
SA
Sarah Miller
I came in in December to have snow tires put on and they ended up losing one of my tires. I called the next day and they told me they probably had it in their throw away pile, so they ended up giving me two back that matched. This past week I came back in to have the summer tires put back on only to realize that neither of the tires they had given back to me had ever been mine and the treads didnt match my other three tires. As a result, the manager, Ty, ended up buying me four new tires and put them on for free. Everyone is human, and mistakes happen, but what really makes a company exceptional and trustworthy, is its ability to take responsibility for mistakes, which Ty did. Ty took a bad situation into his hands and ended up with a forever customer.
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A Private User
I went in once to get my back tires replaced, and was advised to get the front replaced as well. I didnt have the cash to replace all four at the same time so I came back. The second trip the employee gave me great advice on fixing the dust shield on my front right wheel well, as well as referred me to a body shop that could fix the huge dent in my passenger side door. I have had only good experiences at all shops that I have visited. This one met my expectations from previous visits and exceeded with great advice. Service was fast and friendly, even with the large amout of customers getting service both times I was there.
AN
Andrew Orley
I was just in this store to get 4 tires mounted and balanced. I have always paid between $10-12.50 for this service per tire at various discount tires. The guy that helped me who I think was the manager quoted me $120! He claimed that because I did not buy the tires that I needed mounted from HIM and that the rims were 19", this was the charge. What a thief. Be careful everyone. I immediately drove to the discount tire nearer to my home in Lakewood on Colfax and they are charging me $64 out the door. I never write reviews but when people prey on others in this way I felt I needed to let patrons of this business know.
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Jeremy G
Go Here! Consistently great service from the company over the years Ive used them. Just today I took my car in for a flat but ended up needing a new tire because due to wear I didnt see. They gave me a discount coupon for a family ran business to get an alignment to prevent wear in the future. On top of it all when it came time to pay I discovered my account had been erroneaoulsy charged multiple times today and they worked with me to get the price down. They did all this with a smile, on a cold nasty slushy day when they were going to be there until after 21:00. Great Place!
KR
Krystal Coe
They were really great I had to drive over in a flat tire and no money hoping for a patch, when I was informed I needed to put the spare on and I had no money to do it they really helped me out by putting it on for free. The Customer service here is great they continued to help me by replacing another tire for me at no charge I really appreciate how much they helped me God bless all of them I dont know what I would have done without there help today. It just goes to show that we all still care for each other in this world thank you.
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Stephanie Plastrik
Discount Tire has great prices and great service. Ive been using this particular shop for about 7 years. If you time it during their slow times, you can get a tire rotation in about 15 minutes. I drive a truck and I never get the manufacturers warranted mileage out of any set of tires. Discount Tire always handles the warranty and gives me a credit toward my next set of tires.
AN
Andrea Loera
This store refused to service my car on a Friday afternoon around 3pm. I was told that I needed to make an appointment. It was my impression that walk ins are allowed. I went to that location because It was the one near me. So after they refused to service my car, I went to another location the next day and purchased new tires and new wheels. They missed out on my sale.
MA
Marion Crain
Just bought 4 new tires mount and balance, my husband was driving home (2 hours away) and the car was very wobbly. He had to pull over on the side of the highway and tighten the lugnuts they were barely on. Driving that far and informing the tech of that they should have been checked and rechecked. I am hugely disappointed in the fact that the think thats ok to do.
MI
mike saldana
The customer service is ok. But watch out for your rims, scratches and nicks around your panels. Its like there trying to do to,much to fast. Its like they only want you in and out, asap. They dont care about what damages they put on your car or rims. And when confronted with the damages, they look at you like its your fault and you should of know. Be careful...
CA
Carlan Dodson
Im sitting here 3 days before Christmas, store is crazy busy, my appt is running a little late, but Im watching and listening to these sales guys do everything possible for every customer. Telling customers regularly that even though they close at 6, they will stay until every customer is taken care of, even if thats 9pm tonight. Im impressed!