Springfield Ford Lincoln

Reviews 3

NE

Neil Roberts

I bought a new 2011 Ford Fiesta in March 2011 and drove the car extensively for 4 years, having just under 60,000 miles. Last fall, a transmission sensor module went bad creating unusual dash warning codes and leaving the car unable to consistently start. The dealership had the car for about 3 days, managed to diagnose the problem and fixed it with no cost to me. Unfortunately, in May 2015, a similar transmission sensor failed and again left the car unable to start consistently (the sensor is designed to detect any misalignment in the transmission and prevents starting as a way of protecting the transmission). The car was returned to the dealership, the defective part was discovered and replaced and I was on my way, again, with no out of pocket cost. Sadly, around the end of June 2015, the car reported a "power steering failure". The car was returned to the dealership and they worked for nearly a week to discover the problem, working with Ford Engineering to get as much insight as possible. There was no "power steering failure", necessarily, but rather it could have been caused by a wiring issue. With so much wiring in a modern car, finding this potential problem would have been extremely difficult. We started to worry, thinking the repair would cost an exorbitant amount, or might have to replace the car. Springfield Ford did everything they could to uncover the problem, but to no avail. Why 5 stars, then? Ford acknowledged that the transmission in the 2010 Ford Fiesta, while very sophisticated, had numerous problems, problems they had made improvements on since then, but problems. At this point, we asked the service department if there was any way the dealership would buy the car back from us, at book value, just so we could "stop the bleeding" with the Fiesta and come up with a better, long-term solution. I thought thered be no reason why the dealership would agree, but upon speaking with the sales manager, Steve, he agreed they would. He understood our reluctance to trade in the Fiesta for a newer model, since the transmission - though better - still hadnt earned a long-term level of confidence yet. We came back 2 days later to sell the car and Steve consulted several market value resources, reviewed comparable vehicles through Fords sales database and offered a very fair book value for the car, valuing as though it didnt have the problems it did. He was even willing to offer us a little more than book value. Our last Service Consultant, David Brooks, was excellent and very patient in explaining the issues and answering our questions, and the Sales Manager, Steve Amabile, could not have made the decision and process of selling the car more smooth and straightforward. The folks at Springfield Ford are refreshingly good! In the previous 4 years, Springfield Ford had fixed - at no charge - a section of wheelwell trim that I had damaged and a front parking light that had been knocked loose. They were consistently honest, fair, and at the point of needing to part ways with our Fiesta, extremely gracious and kind. While I wont buy another 2010 Ford Fiesta, I would not hesitate to buy a car from Springfield Ford. When I purchased the car, the salesman was upfront, the agreed price was solid with no tricky, last minute fees. They took good care of the car in the interim, and they were - again - extremely gracious when it came time to sell the car and move on.

AL

Al Junius

On May 18th, 2015 I experienced a powertrain malfunction with my 07 Ford Explorer while driving home in the evening. I took it to Springfield Ford in Springfield Pa. They were gracious enough to look at it the next day. Upon arrival at 7:10AM, I informed the service advisor I needed to get home so that I could work from home. He informed me that the shuttle didn’t start until 9:00AM. (How can you service your customers if you can’t get them where they need to be prior to 9:00AM?) The 9:00AM shuttle was leaving and I wasn’t notified. I stopped the shuttle driver and inquired about transportation. The driver stated he had to take one individual to their job and another individual home. Keep in mind I was there prior to both individuals, so I waited. When the shuttle returned at 10:00AM, I had to wait for the shuttle driver to refuel the vehicle and then pass it off to another driver, approx. 10:30AM. This was unacceptable but I had no other choice at this time. At the end of the day on May 19th 2015, I received a call from the service advisor informing me the mechanic was unable to find any problems. I was informed if it should come up again, just bring it back. So, as I was driving the vehicle home, the check engine light came on and the vehicle cutoff as I attempted to return to the dealership. Once there the service personnel obtained the service codes and would relay them to the service personnel the next day. I left the vehicle there as it was having issues starting. On May 20th, 2015, I received a call from the service advisor informing me they were investigating and that they reset the code. They suggested that it could be the transmission. The vehicle was taken for a test drive. According to the service advisor no problems were found. I was charge a diagnostic fee for the service. I picked up my vehicle that evening and there was no problems driving home. On May 21st 2015, I attempted to drive to work and again the check engine light came on again. I took it back to the dealership for them to investigate. Once again, I was informed that they could not identify the issue . They suggested this time it could be the throttle assembly. At this point it appeared they were just grasping for straws. I picked up the vehicle and drove home. Again, on the way home, the check engine light reappeared and the engine cut off. I have since taken it to another repair shop for diagnosis. Springfield Ford is not the place to take your vehicle. I will not use them again.

JE

Jerome Brown

I went to buy a Lincoln at Springfield Lincoln dealership. I was outside looking at cars when I was approached by Steven Ahern. I could tell from the first words from his mouth that Mr. Ahern was a different kind of salesman. He showed concern, caring, and wanted to make sure I purchased the right vehicle. I advised him that I just wanted to drive a model MKZ. He said I want you to make sure that you are driving a model that has what you wish to have in a car that is going to last you for some time. I then told him the particulars; he picked out the proper car; and my wife and I took a test drive. During the ride, it was clear that he was tremendously knowledgeable about his product, although he had only been selling cars at this dealership for approximately two years. There were no questions that he could not answer. I was also looking at other manufacturers vehicles, but was impressed, not only by the MKZ, but more so by Mr. Ahern, which is why I went back for a second drive. This time, we had a more extensive ride and we had a chance to speak with each other. If my choice was driven by the salesperson, the choice would have the MKZ hands down. It is quite clear that he is the consummate professional, who not only wants to sell you a car, but sell you on the Springfield way of doing business. In fact, he told me that before coming to work at that dealership, he researched several dealerships and applied for a job there because of the high ratings and reviews by customers that it received. While ultimately I decided to purchase another vehicle, I would not hesitate for one second to go back to Mr. Ahern to purchase a vehicle, and I have already referred someone to him.