AT&T

AT&T, 2312 Taylor Park Dr, Reynoldsburg, OH 43068, USA,

Category:	Cell Phone Store
Address:	2312 Taylor Park Dr, Reynoldsburg, OH 43068, USA
Phone:	+1 614-866-9137
Site:	att.com
Rating:	3.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–6PM

Location

Photos 7

Reviews 23

Natalie Brown

I have had nothing but issues with my billing since I got my service back in Nov 2016, I was told by the sales rep that helped me there was a promo going on if you were a new at&t customer and u signed up for wireless, internet & cable that you would receive a new iPhone 7 free, so I was like heck yea a new phone free so I signed up needless to say when I got my first bill I was charged an installment fee, so I called customer service and asked why Im being charged an installment fee for a phone thats suppose to be free, she said after a few billing cycles it would be normal and I would be credited back what I had paid, well its July 9,2017 and I am still being charged these fees and I have called literally every month to get it resolved and its still not, Im sick and tired of being lied to and told a different story every time I call, if this issue is not resolved Im canceling my service, this is by far the worst customer service ever, I wouldnt recommend them for nothing in the world.

Josh Cody

Seriously the most dishonest employees Ive ever met in my life. They lie about pricing to get you to buy things, I know a few of them personally and theyre all, with the exception of a few, theivs and liars. They steal your money to make their commission. My last experience was with a man who had poor hygiene and horrible customer service skills. After he "helped" me, he went to break in assuming and walked out to his mustang and smoked a cigarette which Im sure isnt allowed on the property. To sum it up, WORST employees Ive ever seen.

Jonathan Hilton

Dont go here if you arent interested in buying an expensive plan after suffering through an hour-long wait. I went to this store with my wife to just buy a phone for her--my wife was already happy with her AT&T plan. The rep didnt like that at all. He wouldnt allow us to purchase the phone because it would involve transferring her SIM card from one phone to another, and he claimed he needed permission from the relatives listed on her plan. Thats ridiculous--we werent changing her plan. Well be buying her new phone from another company.

The outsider

This place is great with customer service and helping you handle what it was you came for. Aside from that I get this feeling they are trying to get money out of you any way assuming they make commission because I went a couple months ago and they were trying to sell my girl a smart watch and we said about two times it was not something we really could afford but they proceeded to have us look at there watch see that advantages it has and finding anyway to close a sale. That would be my only issue with this place

Matt Rogers

After waiting 20 minutes, they refused to resolve a network cell service problem leaving me with no cell service or text ability. They blamed the SIM they had installed over a year ago and said it was the wrong one. But wouldnt put a new SIM in the phone because my wife wasnt there and I was not an Authorized User. Horrible Support, Horrible Attitude! Instead of resolving the problem Theyve lost a customer for life.

Laura Hilton

Dont shop here if you already have a plan and just want a phone. After deciding on a phone I wanted to buy, I had to wait over thirty minutes to speak with a representative. I waited all this time only to be told that I couldnt buy the phone because my AT&T plan is under a relatives name and he was not present. They obviously have no respect for my time. I will be buying my new phone elsewhere.

Mike Gelite

Ive been a long time AT&T customer for more than 15+ years and when i finally had an issue WIll (The manager) got right on it and fixed my issue in no time! Not only is he the man, but his reps seem to love him which lets me know he not only cares about the people, but his workers as well. This will forever be my favorite AT&T location because of him. Great job

Beck C

Woman helping me was not personable in the least. Did not listen to a single thing I said. Clearly only cared about making a commission. She had dead eyes - the look right through you and cant wait to leave eyes. If you hate your job so much go work somewhere else. Shopping for a new phone is stressful and confusing enough

dustin howell

I was not authorized on the account, which I totally understand the policy. I would hate to have an unauthorized person able to come make changes to our account! I had the account owner make a 5minute phone call to take care of adding me, then received amazing customer service from the most friendly reps!

Willie Flowers

The Associates here were very nice and friendly. They seemed to be very knowledgeable about there products and services. They will sit down with you for hours just to make a sell. Store is very clean. All of the prop phones works so you can play with or see what you want before you buy it.

Brooke Alexis

I worked with Tyler W. and he got my boyfriend and I an amazing deal on two iPhone 7s and an iPad with a reasonable bill. We walked in and he greeted us at the door and gave us the best options for what we needed. I would recommend him to anybody! He is an amazing asset to the team.

Vince Tornero

Props to JR for the good work in getting my iPhone 7 set up. Cool guy and takes time to explain the charges and how everything is going to shake out. Nice to know someone down the street who isnt here to just make a sale. Felt like he cares. Props to JR and AT&T Reynoldsburg!

Brandon Wilcox

Literally the worst customer service on the planet. Have had to stop multiple times because of poor customer service and dishonest employees. They do not enter things into their computers as promised and are completely unreliable. Go somewhere else!

Darin Shoemaker

Been going to this store for years. Normally very well staffed with knowledgeable employees and short waits. Prices on accessories are high (like every carrier store) so buy those online instead.

Justine Birchfield

The staff was so helpful and listened to all of my concerns and was able to explain all the questions I had. I will definitely be making the drive to go to this location from now on.

Robin Smith

They try but seem to fall short. We were misinformed and it cost us a lot of money. We had been AT&T customers for 18 years. Loyalty means nothing these days.

Kevin Straughter

The employees will do whatever they can to help you out. That can be said about most businesses, but when youre in a bind not everyone will remain loyal.

Sue Dale

They dont have any good options for replacement phones if you have problems with your phone. Very short return policy on phones and accessories.

Tomika Patterson

Excellent job well done! Timing was nice. Great customer service skills and very knowledgeable about the device. Thank you!

Lindsey Rock

I love at&t services the best coverage and the best customer service in the business. I would recommend at&t to anyone.

JD Fisher

Just added a new line to my plan. Service was quick and friendly. AT&T wireless plans are just too pricey.

Michael McGuire

Got what I needed and the store manager lowered my bill while I was there.

Monica Hawkins

had visited lenscrafters. great people great prices. accepts eyemed.