Holbrook Auto Parts Used and New in Detroit
| Category: | Used Auto Parts Store |
| Address: | 71 W McNichols Rd, Highland Park, MI 48203, USA |
| Phone: | +1 313-868-6000 |
| Site: | holbrookautoparts.com |
| Rating: | 3.3 |
| Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–4:30PM Closed |
Location
Photos 45
Reviews 51
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Brooke Forquer
I have been to this parts yard over and over again over several years. They are the most clean, professional and organized used part lot I have ever done business with. I have had to exchange a part under warranty and was helped immediatly and without issue. In the past, if they didnt have a part, they were able to find it for me. Overall I would say that they have gone over and above in the customer service department.
CA
Carlton Vonday Zachary
Purchased a engine wiring harness. Harness that arrived was completely unusable. Called and rep at Holbrook told me they didnt sell wiring harness parts and that this was a mistake. She advised to return and they would refund in full. A full month later after they had received the unit and still no refund. Called twice and spoke with Jessica and she said she would refund the cost but still hasnt.
SH
Sharnetta Smith
I went in there to buy a part because I had just bought a battery across the street. I waited in line 15 min to be waited on with on 2 ppl behind the counter an both were waiting on on person.... The same person. I left an went to OReilly. I was in an out in 2 min with the part I needed.
CA
Carol Shirley
My husband was in a real bind and needed 2 tires. One tire was completely shredded and the other had a gouge in the side. When he got there they were closed but when my husband showed them the tires they said ok well hook you up!! Life savors!! Not too often you get service like that!
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R.L. Martin
Customer service skills sucks rocks, needs to be improved and be more computer literate it takes them too long to look up parts on the system. Just because Im getting a deal on parts doesnt mean that customer service skills should get shanked in the throat!
T.
T. Jay
I LOVVEEEEE Holbrook. They have done all of my auto repairs (without causing me to need even more repairs) and not to mention: they are HILARIOUS. All around, great customer service as well as great prices.
PA
Paul Blye
Poor service. Called in put on hold for 10 minutes. The customer service representative didnt have any information. The department I was transferred to hung up on me DONT DO BUSINESS HERE!
ME
Meletha Wright
I like theyre work I really do but the time waitin you would think that even when you get here at 8:30 you would still be in and out.Dayummthis is ridiculous need better customer service...
TI
Tiffany Brock
This a great place to get your new/use parts from their very reasonable and understandable & Most of the fellas that work here is very nice Thanks sam for my transmission You the real MVP
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Beatrice Golden
The customer service is HORRIBLE. Theyll tell you your order is ready over the phone & you still have to wait 20 minutes when you get there with no further acknowledgement! Very rude!
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Filip Szalewicz
I needed a part for one of my cars and these guys were great on the phone and in person. For a salvage yard that place is very organized and clean, will go back there again.
PH
Phyllis Causey
They sold me some terrible tires and lied on the receipt as to the enormous pricing of labor. I went back and complained, but there is no help. Dont buy tires from them.
CH
Chase Tyler
Horrible is not even the word. The wait is unbearable. Customer service is sub par. Will sell you the wrong part and wont even allow you to get your money back.
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Brittany Hair
They always have my parts..They may not be very friendly but so what at least I always get my parts and I never wait too long for it. They get the job done
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Lisa Manson
Sold me the wrong part.. But they could of least apologized... Instead of just give me a refund and then say we dont have it.... That sucked...
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GH ENTERPRISE
Bad customer service, i go to several yard all the time to buy parts, sorry to say this would be my very last stop if necessary....
DA
Dave David Giannini
Absolutely wonderful. Kind, courteous, and very prompt. Great costumer service. Clean atmosphere. All around great service.
IV
Ivy Mitchell
Great Customer service. Friendly, understanding, & courteous. I called many places and they had the best prices
AN
Andre Lackey
Great place! Nice price! Clean environment. Very friendly! And to top it off... Free waters for me and my wife
JA
James Pitts
Never have what you want in Stock. No customer service skills Too high for the parts Never will I shop there
GO
GoodFellas Auto Parts
great place great service, they got it going on their! thank you for all the business to business work guys!!
IR
iren young
SLLLLOOOOOOOOOOOWWWWWWWWWWWWWWWWW W
JI
Jimmea Paul
They were so clean!! Extremely quick! No hassle! handsome guy Helped load my Part in the car..
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Lovetta Jones
I would recommend then to everyone. Timely repairs at reasonable rates. NO PRICE GOUGING!!!
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KARLA GILL
I like to shop around and this place usually has of the best prices in Detroit.
GE
George Gartrell
Horrible place sells parts t have at are bad and wont give you your money back
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Gregory Boney
Be here for 6 hours.... for rear brakes. PLEASE DO NOT BRING YOUR CAR HERE.
PE
PEPS GIRL
Great place to get used tires or have your car repaired for a reasonable fee.
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Kenneth Smith
They always have my part and they are on the way home. What else is there!
SA
sally cater
Poor service ,rude childish people and they give you the wrong sizes parts
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Ammar ibnHamath
Very well lit, and clean. Always have plenty of workers, fair prices,
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L Carlisle
Always a good experience, any issues are usually handled promptly.
M.
M. J.
Cheap tires but owner was kinda rude. Employees are nice though
SI
Sierra Porties
Holbrook is the best this way been going to them for forever
SA
Savage Hooligan
Great prices, but needs better and faster customer service
WI
Will Johnson
They saved me so much money really good service I love it!
KI
king Edwatd
Absolutely good gentleman working behind the counter
CH
Charles Smith
Very inexpensive & have almost every part i needed
MI
MIRAGE G4
Rude, arrogant and talks down on customers.
DA
David Tolbert
Gr8
TU
Tum Tum
Prices too high service pretty god though
ZA
Zachary Carr
Great the only place I go
AL
Alaric Bowman
Good service & low prices
MO
Morgan Trice
Nice place. Cheap parts.
MA
Marc Laporte
Knowledgeable people.
RO
Romeo Ramon
Speedy service
JU
Julie Colquitt
Lots of stock!
TO
Tory Bryant
Good service
DE
Deandre Anthony
Good prices
ED
Edward Davis
Their ok!
VI
Vincent Thomas
Ok
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