HWH Corporation

Category:	Hydraulic Equipment Supplier
Address:	2096 Moscow Rd, Moscow, IA 52760, USA
Phone:	+1 563-724-3396
Site:	hwhcorp.com
Rating:	2.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 35

Reviews 7

Dan Binder

HWH Corporation is proud to tell you theyve been in business for 45 yrs. +/-. Though this would normally be indicative of something done right, only one phone call to obtain technical support will reveal quite the contrary. If you are considering the purchase of an HWH product, please consider the following before making a mistake that you WILL one day regret. I have the 625 series, automatic, bi-axis leveling system on my 2009 Cambria Itasca. A fatal flaw with this system occurs should you inadvertently interrupt power by either the stop/off button or turning the key from accessory to on at any point during its operation. Doing so causes a short circuit within the control panel. When this happens, may God help you because the staff at HWH certainly wont do much good. The first thing you will encounter when calling is that you will be put on hold before ever saying "hello". My average is about 5 minutes. Once you have completed the formalities of identifying yourself and your coach, you will be told that a tech person will call you back. What they dont tell you is that may take a couple of months! I am NOT joking or exaggerating. It is not even possible to call and speak with a parts person without being told they will call you back ( that only took 30 days by the way). After two months of waiting to speak with a tech person ( I spoke with Fred who was very nice and apologetic), I sent the electronic control board in for repair. After nearly three weeks including time to ship to/from, I re-installed the board eager to level my coach once again. Surprise! It did not work. Do you think it would be possible to call up HWH to get immediate help? Not a chance, first you have to wait on hold, only to be told that they will leave your message and someone will call back. Its been a week already...... maybe by Christmas? What an unbelievable way to run a business!! I suggest going with a company that understands the meaning of true customer service. HWH does not!

John Bunting

I couldnt understand how the reviews had such a range of ratings, then I tried to get some help locating detailed materials for my leveling system. It has been more than 2 weeks and 4 calls with continual promises for a return call. That still hasnt happened and the people manning the phone went so far as to answer laughing and ask to put me on hold (to finish story time I assume). This would have brought me to a fair rating of 1 star. Then I found the other side of the company. I think out of frustration the tech support staff sent me to Ashley in the service department. This is where the actual rating of HWH above comes from. I was given an appointment that allowed me to make my 1,800 mile trip on time. My repair required parts and about 3 hours of labor. As most of the staff was headed out the door I asked "Bacon" if it was quitting time. He smirked and explained that quitting time was when the jobs were done. My tech, his manager and Ashley stayed until I was taken care of. As a business owner I would be proud to employ each one of them. Each made me feel like I was as important as the $1m coach owners in the next bay. Now if someone would transfer even a fraction the customer-focused culture from the repair side to the tech side. Thanks again to the service staff for earning the 5*, rare for me to post no less rate like there is no room to improve. Now I look forward to sharing this story with the tech side, if they return any of my calls.

Andrew Morrison

My experience ordering a part: It took four phone calls to get through to a live person (on the first three calls, I was put on hold by a receptionist so quickly that I couldnt even get a word in. After 5 minutes on hold each time, I hung up and called back later). I eventually got in touch with someone from sales... unfortunately, it was pretty clear from the start I was basically inconveniencing her by trying to order a part. Every step of the order was met with resistance instead of help. I tried referencing the part by using the part number that is printed directly on the HWH invoice from my most recent order for the exact same item ("thats not our part number"); I offered the invoice number from that order so that she could perhaps look it up on her end to find the part in a way that was more convenient for her ("That wont work"). Although I couldnt see the eyeball rolls through the phone, I could still hear the sighs. Lastly, when a repeat customer calls and places another nearly $500 order its customary in most circles to say thank you. Apparently not at HWH though.

Jim Posey

Absolutely great service! Ashley was exceptionally knowledgeable about all aspects of my needs for automatic leveling system for my Winnebago View. Professionally set up all arrangements and needs for my installation visit! Appointment was for 0700 and at 0700 my RV was going up on lift. Larry and Kenny were the installers and I could tell right away that this was not their first rodeo! They have recently installed over 180 of this system on this model! They were efficient, professional and informative! They worked non stop from 0700 to 3:30 with only two ten minute breaks and a 30 minute lunch break! Larry and Kenny took their time and made sure it was done right even though they were about to begin a long holiday weekend! WOW! What a great experience from free hookups to true Southern hospitality in Iowa! Thank you HWH! Oh, and of course the system works great....best investment I have made on the View!

Glen Burgess

I want to let everyone know that HWH serviced my 2004 Intrigue today. I called about 2 weeks ago for an appointment. Since I had no time constraints the lead time was just fine. I arrived at 7:00 AM and they moved the RV into bay #4 for service. Now I should point out that this (new to me) RV has never had decent service or upkeep and this was my way of trying to get in front of any problems. The service tech came out and we discussed my needs. He set about checking each of the systems and spent nearly 2 hours going through everything. When he finished he brought me a small list of maintenance items I could do myself. I then headed for the office to pay the bill only to find out that since they did not do anything the inspection was free! This IS real customer service and something I can honestly tell people about. Glen Burgess 2004 Intrigue tag CC # 11772

A Private User

I drove my motorhome here to have its HWH hydraulic leveling system fixed. The technicians were knowledgeable, down-to-earth, had all the parts right at hand, and did a good job. I was pleased with the work they did and the amount they charged. Note: For the service dept., enter thru the southernmost gate on the east side of the road.

Sherrie St. Hilaire

I have been trying for over three weeks to get the parts department to contact me. Each time I am told that I have been "tagged" for a followup call but no followup call is made. I would think that there is a more efficient way to satisfy the needs of your customers.