ULTA BEAUTY

Category:	Cosmetics Store
Address:	2009 E Greyhound Pass, Carmel, IN 46032, USA
Phone:	+1 317-844-5818
Site:	ulta.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 39

Reviews 11

Candid Customer

Ulta Beauty at this location provided terrible first-time customer experience. They kept calling to confirm appointment over and over again. They did not help me to accomplish my goal to clean up the white heads in this facial appointment. They made my skin worse than it was before. The whole experience was not relaxing as the staff kept asking me questions during the entire appointment about my previous facial experience, cleaning routine, the products I have been using, etc. The staff had a harsh blaming tone about all the beauty supplies I had used and the facial appointment I had in the past. They charged me extra without advanced notice and they did not explain the charge properly. The staff offered nothing to clean up my messed-up eye make-up at the end but just asked me to do it myself. Their website really did not explain their services well to first-time customers. The worst is that the staff reprimanded me for using their website to book the appointment instead of calling them directly. She even said that she did not know what their company website stated. When I felt that I wanted to run out of this store as soon as possible at the end, I knew that I had the worst experience comparing with all my past personal service appointments. If you want a relaxing and effective facial appointment, dont go to Ulta.

Nicole Bertsch

My first experience with Ulta was terrible. I went there the day of my wedding to get my makeup done. Had a picture in hand of how i wanted it done. She seemed pretty confident that she knew what she was doing. Sometime during the session, she told me to take a look at what was done ao far. I was not pleased with how it looked & asked her to make a few changes. She did and it looked worse. She asked for some assistance & after that it looked somewhat better. All she had to do was match my other eye. It looked awful. i was crying & was very disappointed. I could have done a more professional job myself with walmart makeup. I walked out, with tears and makeup running down my face on my wedding day. Thankfully, with the help of my bridesmaids, i was able to get my makeup done in half the time.

Kasey Hirsty

After several months, and several different hair stylist, I have finally found one that was able to recreate the look I have been wanting! I have very dark hair and have been trying to accomplish a balayage look with an ash blonde fade. Each attempt made has been good, but the blonde tends to be more brass appeal than ash appeal. Except this last attempt, after showing her a few pictures, LINDSAY was able to give me that ash blonde balayage that I have been yearning for! She did an awesome job with not only the color, but with the whole experience! If you are looking to make drastic color changes, or try something new, I highly recommend Lindsay, she knows what she is doing and she is one to be trusted! Thanks again Lindsay!

Mary Murphy

Crystal I believe her name is the manager deserves a raise!!! Seriously this is the third time my blow dryer had issues... The first time castleton ulta did nothing for me.... Second time was within thirty days and I took it to the Carmel store because I was closer and they were so kind .... Third time I go to castleton they tell me there is nothing they can do for me and I need to talk to hot tools... Then I called Carmel and the manager was so kind she explained to me how to fix the issue and better maintain my blow dryer and if it still didnt work to come in and they would exchange. Crystal knows great customer service and is a great manager! Thank you. !!!! It works great now by the way :)

Beth Copeland

One of my favorite places to shop. However, I rarely go to this location if its the only thing Im going there for. Its in an extremely busy area. I find if I go in behind the store, its easier to get around than to go through the parking lot.

Cecilia Ceballos

Every one is so nice and went above and beyond to help me out. The manager Chelsea was super friendly and help me out with my make up options I am very satisfied with my make up!!! I will definitly be going back to this location!

Ellen Anderson

I have been to a lot of Ulta stores and this is the cleanest and most well-stocked one Ive ever seen. There are plenty of helpful employees available too!

Haley Cobb

Went to the salon the other day with a purple disaster on my head needing some major TLC. My stylist Alissa (Angela

Elie Hays

Lindsay in the salon is an awesome stylist and person!! Im so pleased!

Leanne Stone

Butchered my hair, could have gotten a better hair cut at great clips.

Regan Organ

The service wasnt bad but it wasnt anything amazing.