New Balance Fairview Heights

Category:	Shoe Store
Address:	6540 N Illinois St #104, Fairview Heights, IL 62208, USA
Phone:	+1 618-632-1640
Site:	stores.newbalance.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 17

Reviews 12

chelsea smith

The shop was very clean and organized. The customer service was very poor and a huge let down. I came in to return shoes that I had ordered online from New Balance. I waited for almost 10 mins to be helped. Nobody really acknowledged I was waiting. A lady finally came to help me. She then informed me that she could not return the shoes because the store did not carry this exact product. I was very confused because I ordered them from the New Balance website, how could this New Balance store not be able to return them for me. She explained that the store is a franchise and doesnt carry the product in the store, there for unable to return them. What store doesnt return their own product? She was not helpful and did not direct me in how I needed to return them, since the store wouldnt accept them. I was very upset and disappointed because I took time out of my day off and traveled 30 mins to the store thinking I would be able to return these New Balance shoes....at a New Balance store. Needless to say, I wont be returning to the store.

A Private User

I went to be measured for the WW978GT Gore-tex boot. Tom C. fitted me, took the time to explain why I needed a larger size (the boot I previously was in a 8 1/2 B, turns out I needed a 9 1/2 B). Just to double check, I had him recheck the current fit on my WW577WT 8 1/2 B walking shoes, and he says they fit just fine. Tom was excellent and very thorough. I will recommend him to my family and friends, which is the highest compliment I can give!

Kip Slayback

Called first to verify they had a pair of 4E trail running shoes in stock, drove there only to be told by the manager that they dont and Id get the shoes faster by ordering online. When I get home I find out that those shoes are sold out online in 4E!

Josh Atteberry

The staff that helped me looked at me like an idiot when I asked for running shoes. Im not well versed in this area. I went to this store to get more information. All I got was condescension.

Shojogurlp

Store was clean, but the staff werent very friendly. Kind of rude. Walked out after less than 2 minutes due to rudeness of staff. Bought my New Balance shoes elsewhere.

Andrew Phillips

Travelled here to get shoes to fit over my sons dafos. Staff were extremely helpful and really friendly and made a huge fuss of our son. Thank you so much

Kayla Creek

Great with one on one attention. Very educated on the best shoe for what ever style shoe you have on.

Sam Gruberman

Everyone is very helpful and they listen very carefully to customers needs. I recommend this store.

Charity Holland

Really took the time to find the right fit.

Bill Dye

Great service. Knowledgeable staff.

Glenda Krueger

Perfect fit. Thanks.

Duvall John

Super expertise.