Hobby Lobby

Reviews 31

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A Private User

Im just returning home from an appalling experience at your Douglasville location! Over the past two weeks Ive spent $231.97 in your Douglasville, Georgia store #415 preparing party favors and gift bags from my nephews birthday party occurring on this coming Saturday. My purchase on 4/30/12 (Transaction # 69179) was for a number of gift bags, sewing items, 12 water bottles, ribbon, paper and 12 water spring toys (item #6470116). I returned to the store this evening to swap out the gift bags for sand buckets and to return the 12 water spring toys along with ribbon and paint - all of which I had the receipt for & was in its original packaging. I entered the store approximately at 7:30pm. Immediately upon entry, your store manager (Sherri) asked me to get in line for my return. I offered instead for her to hold my return so that I could pick up the items that I needed (sand buckets, paper, hole punch). It would save time if I grabbed the items I needed, and did an exchange at the register. I only wanted to come to the register once I informed her. Immediately I was met with an attitude. When I returned to the register 15 or so minutes later with a basket of new items to purchase, Sherri informed me that she wouldnt be able to return the water toys seeing that they appeared used. Mind you – these items have the Hobby Lobby tag in place and the sales tag attached. Just a few days earlier, I purchased ALL of the water toys that you had and even left the empty display box at the register, where it sat this evening. It would be nearly impossible for someone to use water toys without removing the tags first or getting the tags wet. When I informed her that they hadnt been used, in fact were purchased just 3 days prior & never left the trunk of my vehicle – she accused me of lying. I insisted that she return my money and she refused to do so. I demanded that she contact the district manager or corporate office. When she returned she offered to provide me with a gift card, which I refused seeing that I had paid for the items on my credit card and wanted it returned in the same manner. All of this back and forth occurred while I was planning to spend up to $60 or so dollars more on new items. I became very frustrated and upset and saw this as a purely racial issue. I felt her tension as soon as I entered the store in fact. After refusing to provide a refund I insisted she contact the police. Officer Adam Forrester arrived, documented the incident (Case # 12005496) and suggested I return in the morning. Ill be returning into the store tomorrow to not only return the $13 worth of water toys, but all of the items that I purchased from your store for this event. I find it very upsetting that I would be ridiculed and disrespected in such a way. I am a party planner and spend quite a large amount in your store for paper, paper cutters, ribbons, wedding accessories – you name it. After this incident I will NEVER support your store again and will make it my point to inform others about how you handle your guests. As stated, I will return to your store at 9am tomorrow for a refund of my entire purchase! Not just the $13 worth of water toys as I originally tried to do.

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Juliet Smith

One of the employee in the fabric area was rude and angry, my sister and i, asked her where an item was located, she rudely replied with pointing and not speaking.. If you dont like your job, find something you like, no need to be angry or upset with customers that is paying that company to pay you. You may or may not had a bad day but that attitude makes me not want to spend my money in your location..

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Jared Brown

I like hobby lobby . The staff is great. But the lines are awful . The workers try to go as fast as they can but the register system sucks . The managers are slow when it comes to returns and refunds . And the store can get overwhelming with too much mess on there. I think it can improve . But now its just full of mess and crowded in the store .

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Heather Reinhardt

Let me start by saying I love hobby lobby, but Im not a huge fan of this location. The staff up front are great-but the assistant manager is not so kind. She acted like I was bothering her when I needed assistance the other day. Also, there is NEVER anyone in the fabric department.

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wanda brown

I absolutely love Hobby Lobby! The staff is incredibly friendly and helpful. The atmosphere is very peaceful. The store is neat and clean. I could spend hours in there! It is definitely one of my happy places!

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Jeremy Smith - #lifeinmyshoes

Nice facility, great parking, helpful staff, and awesome stuff. I always see items that would make great home office decor. They are reasonably priced and always offer coupons.

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marcia watts

They have great sales on products and their furniture is unique and eclectic! I go for the "I Love This Yarn" because it is soft and works up beautifully into blankets.

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Sara Sousa

The wait time in line to purchase an in item at this location is about 10 minutes on average. Dont go in if you are pressed for time, because youll leave angry.

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Valerie Peek

They always have what I need for great prices. Such helpful staff and theyll always order or help you find something if its not in stock. My go to craft store!

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Patricia Daniel

Place is well stocked. Took a long time to cash out. Seems all 3 customers that were in line had pricing issues. Justin was very nice.

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Tina Ketterer

Lots of cool stuff and a decent amount of clearance. Always something new to check out. Large frame section and specialty items

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Carla Baker

This is our neighborhood Hobby Lobby yet still one of my favorite stores in this town. I come here to get therapy.

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Ulysee Brown

I needed supplies to repair jewelry and Hobby Lobby had everything I needed. The store was neat, clean and stocked.

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Dedric

Furniture is a little pricey. Store is clean, well lit, and organized. Employees were courteous and helpful.

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Erika Henry-Mitchell

Hobby Lobby is a great place for any type of creative outlet. Like it much better than Michaels.

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Mark Rupert

all kinds of cool decorations and crafts for everyone. Love that they stand by their values too.

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Veronica Turner

Its one of my favorite store for buying what I need for knitting or whatever I feel like doing.

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Chuck Baird

Really amazing collection of stuff that is so functional. Not to mention lifting Him up!

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Nicole Astin

the smock I saw online was not available in store....only had plain ones in the store

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Kelly Nash

They have everything you could possibly imagine here for crafts, decorating and more.

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Nick Busbin

This place is EXCELLENT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Dawana Brown

Efficient service, always clean, staff always helps make using coupons super easy.

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Jay Cherish

Clean...good selection... the only bad thing is how much money I spend here haha

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Jennifer Vick

I love hobby lobby I got a lot of my wedding stuff from there 50% off

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Nate Beckum

Good place to find any items for arts and crafts or decritive pieces

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Ashley Burroughs

Clean facility. Easy to locate what I wanted. Very friendly staff.

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lindsey perkins

Visit frequently, nice staff, good return policy, clean store.

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Diamond Brissett

Great sculpting tools and sculpture its my go to craft store

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Brenda Findley

Store nice and neat plenty of salespeople and cashiers.

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Myiah Ellis

Great place to go for someone who likes art and crafts

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I Walker

A little bit of everything for your crafting needs.

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