Petco Animal Supplies

Category:	Pet Supply Store
Address:	848 N Colony Rd c, Wallingford, CT 06492, USA
Phone:	+1 203-294-0039
Site:	stores.petco.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 64

Reviews 19

Victoria Johnson

Terrible. I left the grooming department in tears. I am an owner of a senior shetland sheepdog (12/13 yo). Aside from his age and a fatty tumor his only health issue is sensitive skin. We do not have a primary groomer. I brought my dog in weeks before the scheduled appointment to make sure he would be all set the day of. My dog "passed" inspections and the employee agreed to give my dog some relief so we went ahead and scheduled an appointment. I was beyond excited. Weeks pass, I wake up and arrive on time to our 9:30 am appointment only to get rejected. The reasoning? "He might get itchy so its a vets job". Vet offices do not take grooming appointments. That is just simply not what they do. And he needs to be shaved because ITS THE HAIR making him itch. The employees, including the grooming department manager, were simply too scared I would sue if my dog tried to itch himself. They did not even offer to bathe him. It made no sense and I balled my eyes out in the parking lot. They told me to try Yalesville Vet Office who were also absolutely no help. I received no apology, no sympathy from Petco. I even called the department to express just how upset they had made me. I heard the manager in the background say "hang up". Luckily North Colony Animal Hospital called an employee (who was not even in the office that day) to schedule an appointment to have my dog shaved, bathed and comfortable. They were also in disbelief of Petcos behavior and reasoning. I will never be returning to the store unless it is to file an official complaint because I cant online. Not only was my dog uncomfortable two extra weeks than needed but I spent the whole day tears trying to apologize to my dog. Beyond disappointed in this company.

paul lenoce

Petco is an amazing place and they literally have anything and everything for your pet dog, cat, snake, bird, etc. I love that pets are also welcome in the store. I know my pets love it and on the way out they always give them a treat. If you have an animal I definitely recommend.

Brittany Rosado

Horrible customer service. We were interested in a cornsnake. My husband waved the guy over and said hello we need some help he ignored him and walked away.. wont be spending my money there!

Janay Watson

For a business that claims to be able to handle all dog types, they refused to service my 5lb puppy because he was anxious. I understand safety rules but they didnt even try.

Thalia Novotasky

This Petco is like many Petcos in the way they treat their small animals. While nothing inhumane is going on they could definitely do more for their animals.

jane morales

It may look as though they care for their animals but in all retro speck all of petcos around the world are cruel to their animals

Celeste Sivori

I took a 2 year old, 5 year old,and 7 year old to buy a fish. The woman who helped us was very nice and helpful.

Dennis Adams

The staff is always helpful. Your typical run of the mill pet supplies stores.

Stefan Gaylord

Love this place they have always had everything I need for our pets

Glenn Felton Jr

Disappointed in inventory as well as customer assistance.

Robert Mcmullin

Great pet supplies and the staff are great to work with