Big 5 Sporting Goods

Category:	Sporting Goods Store
Address:	2211 S College Ave, Fort Collins, CO 80525, USA
Phone:	+1 970-484-0947
Site:	big5sportinggoods.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9:30AM–9:30PM 9AM–9PM 9:30AM–8PM

Location

Photos 6

Reviews 11

Jesse Kieft

I had a $50 gift card that I wanted to use towards a baseball mit. I shopped initially online, but then came into the store, because baseball gloves are one of those things that I like to see and try on in person before buying. I came into the store and no one greeted me (despite three employees being at the front counter chatting with each other). I found the baseball gloves and began browsing, but to my dismay there was no pricing or product information displayed on the racks. Instead of having each type of glove on a separate rack, they were all mixed around. In other words, one rack might have three different gloves on it and the only way to see the back one was to pull all three off the rack. I had to pull each glove down one at a time and search for the little tag just to find out the size, price and material. Many gloves did not clearly specify what they were made out of either. I looked through about 20 or 30 gloves, many of which turned out to be duplicates. As I looked at the wall of gloves, I realized that I had no way of knowing if there were any still up there that I had not already seen or if they were all duplicates of ones Id already looked at. Id been looking for 30 minutes and still no one had come to assist me, though the store was fairly dead. I went and found someone to assist, but she did not really seem to know anything about their glove materials or their general inventory. She started pulling the gloves off the wall and reading the tags to me one at a time. Umm...thanks, I can read the tags on my own. I looked for a while longer and eventually decided that the only way I was really going to be able to sort through the chaos was to shop online. I went home, pulled up the website and continued searching. I found several options, but when I tried to see if they were available at the Fort Collins store it told me I had to call the store for availability...for every glove. I guess it makes sense that they wouldnt actually know which ones they had since they were totally disorganized at the store. Then I figured Id just buy one online and hope for the best....but, oh wait, Big 5 apparently has not heard of online purchasing. The only option was to buy in store. I knew I didnt want to go back and spend another hour sorting through all their gloves, so I called the store to ask them if they had a particular glove in stock. The gave the name of the glove to the girl on the phone and after a short pause (and without getting the SKU# from me) she informed me that they did not carry that particular glove. I informed her that the website said they did carry it, but it did not say if they had any in stock or not. She said hold on a minute and the next thing I knew there was a man on the phone asking how he could help me. I informed him that the girl was looking up a glove for me, to which he responded that she was not, but he could help me. Ummm, that was weird. I guess I was too much trouble for her. Anyway, I started over with this guy, but this time he asked for the SKU. He said they did carry it and he thought it was in stock. I asked him to make sure for me. He hesitated, then told me hed have to call me back. Im sure he didnt want to try to look through the chaotic wall of baseball gloves any more than I did. After about 20 minutes he called back and said hed found the glove. I went back to the store and bought it and it worked out....but what an unbelievable hassle to go through just to shop for a baseball glove at a sporting goods store. As a retailer, the only advantages a store like this has over online shopping on sites like Amazon are customer service, employees knowledge of products, quick hands on buying. This store struck out on all three categories. I would not have purchased anything from them if I did not have the gift card to spend.

Kendall Oaks

Good sporting good store like always. Alway find something I want. This one seem to be smaller then many. Staff seem alright. Customer service was ok. It could use a little improvement. Then again I was their at the end of the day so that could of effect it to and understandable.

Ryan Sautter

Everytime I go there the staff are always friendly and helpful. They have good deals on a lot of items. This is definitely my first go to store when Im in need of anything outdoorsy or sports related. Great store overall!

Brent Cisneros

Incredibly helpful, friendly and informative staff. Big 5 always has great prices and excellent sales, and Ive always liked the chain, but this location in particular really stands out.

John Erickson

Super helpful, especially during the Holiday Season. Friendly and warm attention.

Bhuvan Eshwar

From tennis to golf, I found my sporting gear here.

Nick Hays

I find good deals in here on occasion

Michael Borden

Discount sporting goods and clothing.

Rob R

Small and limited

kathleen paulsen

Great prices!