Head West Smoke Shop

Reviews 5

NI

nick dova

So went to Headwest and purchased a knock off brand Vape pen made by the users I believe it said WAX( never purchase one.) Reason being is had originally went in for a vape pen which was made by the makers Sky High. An reason I went with the knock off brand compared to the Sky High Vape Pen was because the WAX Vape Pen was 30 dollars cheaper first off and second was told by the employee (White dude with dreadlocks, named Chris, as he told me.) That It was the exact same pen just no named brand designer, little did I know that was a lie. Until I left 5 minutes out when talking to my brother that he had purchased one of the WAX Vape Pen sets for 50$ the one that i had just purchased, and that one of the pens stopped working on him within a week and the other one stopped turning on 3 days or 4 days after. Told me that he bought the sky high set he was recommended and hadnt had trouble with them at all. So after hearing that turned right around with the homie went back to Head West an asked if we could return the knock off pens pay the extra 30$ cash to get the Sky High Vape Pen set (2 for 80$.). Got back and he said "cant do anything for yah" without even letting me begin very unprofessionally letting that slide, tried talking something through but ended with a very bad altercation and honestly clerk that was working shouldnt be working at a smoke shop being as impatient as he was horrible service. Than tried telling me(the customer!@!) that me and my friend could return our items and get the ones we wanted if we waited on the General Manager to show up because he couldnt get ahold of him on the phone and live all the way up by Cortaro told us that we would half to wait or come back anywhere from 2-3 hours. Told us that he could be in anywhere from 11-1pm an it was 11:23 pm ish on the dot so walked out to ventilate while my homie Jeff that was also going in half on one of the pens with me configured the situation. Smoked a cig. than walked back in as i walked up to the register the employee then with raised his voice when i asked if i could have the GMs(General Managements) number, as hanging up with what i got told shortly after by my friend was his manager. Finally after getting screamed at and asked if I even wanted to be helped as a customer by Head West Smokes Shop Employee Chris* will never go back there or recommend this shop to anyone. An also B.B. will be hearing about this

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RO

Roman Tuareyev

I wouldnt trust any of these 5 stars reviews that are probably written by the staff. Purchased my vape pen from these guys since I already bought my shisha here and because the shop was conveniently close to my good smoking buddy when we were out late. Chris the white dude with dreads was unhelpful and didnt want to do his job. when I originally asked him to show me how the pen works and is set up he just told me to “watch a youtube video” and I had to pressure him to set up my pen for me. The pen was hitting weird and after a few hits was hitting harsh with a 0 nicotine content juice. The shop was closed so I couldnt take it back that night. The next day I brought it back and the woman that was working there said she couldnt give me a refund( I let her hit the pen and she even said it was hitting weird and still hit weird even after we re-set it up) and had to call her boss in phoenix. The guy from phoenix didnt want to give me a refund for his defective product either. He told me that I had to wait 3 days for him to come down from phoenix so he could take a look at it and I told him that I wasnt going to wait 3 days for him to get a refund for a defective product his shop sold me. He told me that he would send his guy to see if the pen was defective. Lo and behold the guy that he sent was the unhelpful white guy with the dread locks. Long story short he re-setup the pen and it was still hitting the same with the harsh burnt taste and then he had the audacity to claim that “it was supposed to hit harsh like that” even after he admitted to me that he knew very little about vape pens “since he doesnt smoke them” earlier. After I called him out he agreed to replace the pen with a different(cheaper) one. After about 10-12 hit after I left the new pen completely went out and doesnt work at all. I called the shop later and got someone new on the phone, I told him that the new pen was defective and he told me that he would pass on the info and have them call me back. I never received a phone call back from anyone. I wouldnt recommend this shop to my worst enemy and will be filing a BBB complaint as well as having my bank pull the funds out of their account for selling me a defective product and not giving me a refund.

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JO

John Chimpo

So, they sold me an atomizer ($10 version... yeah, I know its not top notch) for my e-cig and it immediately started leaking that evening (a very slow leak, but noticeable... mainly though, the leak prevented the ability to puff on the thing). I brought it back and was told I couldnt get a replacement because it checked out good before I left the store. What a load. Anyway, I went ahead and bought the same one and had it checked out in the store... all good. Well, the damn thing started leaking again. Surely, its a problem with the manufacturer (unfortunately I dont remember the name or I would swear you off the brand), but basically these guys are willingly keeping a crappy product on hand. I went in with the second busted one and, again, I received no compensation. I told them everything and then told them I would not return. The end.

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JO

Jordan Anderson

I went to head west because I had prior great experiences. I recently went in and had to wait 20 minutes just to be acknowledged. What are the five employees working 3 set around chatting and refused to help me. When I told him to ask where a downstem was no one in the store had an idea what i was speaking of. When I finally talking toys what a downstem was they still sold me the wrong size. Im not allowed to return it because of a no refund policy even though this was a mistake on their part. If your employees arent competent enough to sell me the correct pieces that I need they should not be working there. I will not recommend this place to anyone again.

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WI

Willliam George

Head West is an amazing shop. I brought my Jet Waterpipe in (for tobacco use only), having cleaned it after extensive tobacco use, and gave some customers and the general manager a demonstration. There is no other smokeshop in the world where I would have tossed the manager my waterpipe, had it tossed back to me, and then spiked it on the ground before buying some tobacco and going outside to rip it with him. Head West is the place to go. Get to know the staff, theyre awesome and want to help you with your smoking concerns. Also, dont be afraid of lung cancer. Youll be able to get new lungs before it kills you.

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