Category: | Furniture Store |
Address: | 100 Robin Rd Ext, Acworth, GA 30102, USA |
Phone: | +1 678-255-1000 |
Site: | woodstockoutlet.com |
Rating: | 4.4 |
Working: | 8AM–6PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM Closed |
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A Private User
About ten years ago, I bought a leather couch and love seat from Woodstock Furniture Outlet. Ten years later, they still look great. I have gotten a lot of compliments on them. The store delivered for a modest fee, and the furniture arrived in perfect condition. Now, I am looking for more furniture since Im in a bigger place, and I plan to travel up to WFO from east of Dunwoody to check out their bedroom sets and side tables. UPDATE: Selected a coffee and side table for the living room, and the lift top coffee table arrived with a warped top. I noted the problem on the form the delivery guys had me sign. Customer service was slow to call me about it, so I called them. It had been a busy time for them; I could understand that. They agreed the table had a problem. I went back up to the store and looked on more than one occasion for another coffee table set. Seeing me struggle, the owner promised a full refund if I couldnt find anything that I liked. Eventually, I did settle on something slightly bigger than we originally wanted, but was very happy with their customer service. The pieces we got are good quality and highly functional (have drawers). If you have a problem, talk to the owner; hes very reasonable and looking for repeat business. BTW--great atmosphere in there--lots of nice workers. Most of their furniture is mid- to high-end, (its mostly transitional to traditional with some contemporary); there are some "promotional" items that are lower quality. But lots of Lane furniture, and many custom sofas, etc. I think the prices for what you get, plus the integrity of the company, makes this a great furniture company. I wish it were closer so I could get my indecisive self over there more easily.
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A Private User
We purchased our bedroom furniture a couple years ago from the Hiram location and were very pleased. They had so many sets we liked at reasonable prices that it was difficult to choose. We love our furniture we bought! We were recently shopping for a dining set. We went back to the Hiram location where they were very helpful, but we could not find exactly what we wanted this time. I was shown pictures of other sets and they offered to order for us. However, we decided to drive the distance to check out their Acworth location where we knew there would be more selections. We found exactly what we wanted as soon as we walked in the door at a price way lower than we had expected, and great quality too! Jeanette was very helpful in answering questions and arranging for delivery the next day. We were very satisfied with our purchases and the service at both locations and will definitely shop there again. We would highly recommend Woodstock Furniture Outlet.
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Kristian A.
I saw a comment on here similar to the 1 Im about to write and ignored it. Bought furniture almost 30 days ago and was promised delivered date, after date after date. I even spoke with the owner, still inaccuracy. They do not offer discounts or any type of compensation for being this negligent. Time, after time, after time the driver was stuck in traffic, had an accident, the next day, the driver went to the wrong location, the driver is on his way....All were lies. I worked with them over and over again. I asked for a 500 discount with the intent to continue being a customer and it was declined. Never heard back from them. I called to verify the amount that will be refunded as I knew that number, but wanted to see if the had the number correct, and I was on the phone for 15 minutes!!!! This lady kept telling me the wrong amount...at least 4 times....until she finally looked it up correctly.
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A Private User
I had a great experience with this local/small business. We bought a new microfiber love seat for our new home and were surprised by the value. When I got it home, I started to put it together, and made a stupid mistake and broke a part on the furniture. I called Woodstock Furniture Outlet, expecting that it was a possibility that I would get the replacement part for free, but willing to pay for it because it was my fault that it broke. WFO not only got the part for free for me, but had the manufacturer ship it to my house instead of having to pick it up at the store. I would highly recommend, and will be returning for more purchases. Ask for salesperson, Stephanie. She applies no pressure for a sale, and helps you find exactly what you need, even if that means less commission for her.
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Scott Newby
After shopping around for furniture the past year, trying to find what we like, this place is hard to beat. Granted, it took a few visits to finally find something, but its always good to see inventory changing - they have some smoking deals on occasion, too! They ended up delivering our pieces for free, which was also great. I was originally only going to give them a 3-star review, but when they delivered everything and even added the felt pieces since it was all going on hardwood floors, that kind of customer service moved them up to 4. Overall, quality of the furniture and price is wonderful and Id recommend you shop there - if you dont find what youre looking for, go back in a month or so!
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Steve Zonsa
I have bought furniture from the Woodstock outlet for years. Never had an issue from the sales folks to the delivery folks...always perfect! For those who complain that no one comes to bug you immediately are the same ones that complain when sales people prey on you as soon as you walk in! read their website..."A lot has changed since 1988, when we opened our first store. But our friendly, laid back atmosphere and hands on customer service is still what "Sets us apart". We value our customers and continuously work toward providing the best shopping experience possible; because its loyal customers like you that keep our business going strong". Thanks George and April!
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Aleah James
Wow! We went to the Woodstock Furniture Outlet for the first time last week, just to browse and figure out what type of bed frame we would want for our Master. Not only did we find a frame (on an amazing deal!), but a great piece of art for our front room too. On delivery day, we were given a three hour window and the guys showed up to deliver within 30 minutes. It is the most prompt delivery experience I have ever had, and the guys were so nice, very careful, and efficient with setup. I am absolutely delighted by our experience with the Woodstock Furniture Outlet, and am confident we know THE place well be shopping at for furniture and decor in the future.
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Mary Sherman
Great experience! Just moved to the area and daughters-in-law had recommended WFO. I checked WFO out first (found 2 sofas and a chair); then checked out all the other major furniture stores in the area. Kept calling my salesman (Mac) with questions. I had taken pics, but didnt write anything down. Im a short person with lower back problems; so I needed a shorter depth and firmer seating than most sofas have. I finally decided on the lighter sofa, which coordinated better with the chair. Sales people were not pushy and let me look until I had questions. Delivery people were also very nice. Thanks WFO and Mac!
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Chris Meade
I purchased 2100 worth of clearances furniture in their tent last night. I came back this morning with my wife to let her see the furniture we got at an awesome price and to pic out more furniture. As we were walking around they announced 50% off all clearance items in the tent. After talking to my salesman and With out hesitation they honored the 50% off and gave us 1025 back. Talk about great service. We will continue driving from Cumming to Woodstock to get our furniture. The guys that loaded our furniture were very nice. All around excellent experience.