Category: | Pet Supply Store |
Address: | 8219 S John Young Pkwy, Orlando, FL 32819, USA |
Phone: | +1 407-351-2336 |
Site: | petsmart.com |
Rating: | 4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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v collison
ERICA one of the groomers at Petsmart S John Young pkwy is awful. She clearly does not like her job, she is rude and nasty and she always has an excuse as to why she cant groom my dog or she would always charge me more than anyone else. My dog is a perfect little girl and only 8lbs. I took her into Erika thinking ok Erika what excuse are you going to use today.... "Oh your dog has tangles I will not groom her" ...even when my dog had none. I was so angry I took my dog straight to a different petsmart in the area and the lady said my dog was beautiful and was a perfect angel and did not say anything about any tangles and didnt upcharge me for anything like Erika always did. Erika you are not a nice person, you are dishonest and you shouldnt be working with pets!!!!.
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Julian Sibert
I went to visit petsmart today because I have had some less than stellar experiences at petco at the loop in kissimmee. So, I decided to try out this store, even though it was a farther drive. I was pleasantly surprised. It was around 9pm, and the store was almost empty. Still, staff was available. The young woman at the fish dept was very helpful in helping me pick out some african cichlids, and was very friendly. The cashier also was friendly and had me sign up for the petsmart card, which saved me 10 dollars on my purchase. What more could you ask for? Thank you Petsmart! Although, I cant say anything about the dog/cat grooming, but I had a pleasant expereince buying my fish :D
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A Private User
We were happy with the grooming of our Lhasa Apso washed and trimmed today and she came home clean and beautiful. We keep the dog hair very long so its not easy to deal with and from the moment we dropped her off to the time we picked her up the service was kind and professional. We did not feel like they tried to up sell up extras and the employees communication skills were outstanding asking very knowledgeable questions about the dog and what we wanted. We called the day before for the appointment and they had great hours with early drop off and late 8:30 pm pick-up in case we were busy. Price was very reasonable and we were very happy.
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Euan Findlay
Took my dog here. The grooming itself was average at best however, the person working didnt have my dog secured to the table and turned a hair dryer on which obviously startled my dog and she fell off the counter, they tried to play it off as a simple accident but considering my dog is a pom and the table is 3 feet off the ground thats a big fall for her so now shes on pain meds. After all of this we were given hassle by register staff and other employees walking around. Horrible place shouldnt be allowed to touch animals. Please do not take your pets here if you care for their safety and well being.
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Nelle S
Worst PetSmart location! Ive been taking my dog there for a year and the service has been getting worse every time. This is the last time she will go there, i rather drive over an hour than take her there again! The groomers have no customer service skills and seem to hate their jobs! They do not greet you and never bother to call you when your dog is ready! My dogs hair is now uneven and too short. They cant take basic requests to leave her tail! If you want your dog to be happy, dont take them to this location!
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Angel Shadows
It was busy and probably under staffed due to the petting event they had this day but gave the best service possible. I gave them 5 stars because as they helped me get the little pet gerbil i wanted and they asked to make sure i had everything set up for her first before getting her. They made it clear that they cared if i knew how to care for the pet or not which earned high respect from me since most places just try to sell as much as they can. Great job petsmart!
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Andre river
Be aware!!!!. I took my dog this morning, a small puddle. When i picked him up the lady told me that by mistake she cut a little his tongue. I realize in the car, after paying , that they actually cut a whole piece of his tongue and he was bleeding. We talked to the manager and they send me to the vet where they say they cant do anything about it. I think this is crazy. Im really mad and i will never take him to this place again....
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Timothy Ward
This is one of the largest PetSmart stores I have ever stepped foot into. If you have a dog, cat, or a bird/parrot, you will most definitely find the supplies for your pet that youre looking for right here. In the summer of 2016, this location went under a remodel - and now is even more aesthetically pleasing and serves as an even greater one stop shop for all your pets needs.
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Sarah Hawthorne
Ive been coming here every month for over a year to get my dogs nails clipped. I always get seen right away and it doesnt take them very long so I can be on my way. I always have Renee do her nails, I highly recommend her! She takes such great care in making sure my dogs nails are perfect and shes so caring towards me AND my dog. As long as shes there Ill be coming by!
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Gman here
the normal petsmart but totally inept checking personnel with one bobble after another. Be patient I have walked out more than once. Manager said they will work on it but Ill believe it when I see it. Hoping it works out as I dont have tome to waste there. Prices are decent and its clean but the time frame at check out is almost impossible to predict.
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jennifer wheeler
Just visited petsmart on John Young Pkwy. Staff was friendly, helpful and there when my little buddy had an "oops". Evelyn stopped what she was doing to assist with product information and even took the time to help with putting on and securing my little buddys new harness. Evelyn was over the top with outstanding customer service
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Brianne Farr
I had to take my young Border Collie here last minute to be groomed while we were on vacation. The groomers were fabulous and did a great job with her! When I went to check out, the price was different from what they originally quoted me. The manager was very courteous and changed it to what they had originally said.
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Jack Wood
This PetSmart always has what I need for my dog in stock. Employees are always so willing to help... and when my dog was a puppy, over of the trainers even showed me a checklist of things I needed for my dog - then helped me find and gather the items I wanted to buy. Job well done to everyone in the store!
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satchel Scarlett
If there was an option not to put a star I wouldnt,I brought my chow in for a bath and they had a sign of packages and what they offer and I even asked to confirm , after picking up my dog they did not trim his paws & genital area. His nails were cut so sloppy. I will definitely be finding a new groomer.
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Roland Vila
Spent $50 and the dog still had stuff on her hair. Had to go home and clean her butt because she still had feces stuck on her hair. She did smelled good but didnt get what i paid for. Dogs hair around the eyes wasnt cleaned and still had suff stuck to her hair. For sure i will not be going back to them.