Related: | century three chevrolet |
Category: | Chevrolet Dealer |
Address: | 3750 Century Ct, Pittsburg, CA 94565, USA |
Phone: | +1 925-439-8222 |
Site: | winterchevrolet.com |
Rating: | 3.5 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 10AM–7PM |
NI
Nigel Butler
Car issues: Front fascia extension - Not installed on car. Smudges on Both headlights. Paint issues: -Scratches on trunk. -Scratch on rear bumper below rear plate. -Two shallow dings near center of trunk. -Chip and scratches near drivers side tail light on the paint. -Chip/Scratch near front and rear bowtie probably from bowtie install at dealership. ---------------------------------------------------------------------------------------------------------------------- Time line: Aug 18 2016 Purchased vehicle - BEFORE I left the dealer I noticed the chipped paint rear of car/trunk and near bowtie emblems, also front fascia was not installed on car. CA was advised was told they would need to get a hold of the GM to get a solution presented. I was about ready to leave the car and cancel the sale but I was told by the sales person they would fix these issues. Believing the dealer would hold true to their word I went ahead and bought the car. To this date they have failed to deliver on their promise. Aug 25 2016 Called for an update -Called CA for an update on status of lip, was advised the GM was out on medical (Knee surgery or something to that effect) and would get an update on the status. Never got an update. Also advised of smudges/Finger prints I noticed on the vehicle. Sep 20 2016 - Was finally able to bring the car in to get the paint issues and headlights looked at. Was told to bring my car to an auto body shop to get a quote on the cost to fix the pain issues. Auto Body shop quoted over $2500. (Im pretty sure the paint issues can be fixed with a simple buff and paint correction which would cost way less.) Oct 20 2016 - Brought the car in, they finally installed the missing front lip and installed the headlights. Was told by the service adviser to wait for contact by my sales person on how the paint issues will be addressed. As of writing this review I have received no update from the dealer on my paint issues. The GM has not picked up his phone when I called and has never returned my messages. Very disappointed. I worked very hard to afford the opportunity to purchase this car and I feel like I wasted my money by giving this dealer the sale. I could have afforded a much nicer vehicle for A LOT more money, but I took a chance on Chevrolets QC and their dealers word and I was left with nothing more than a headache. Buy your Chevrolet at Abel in Rio Vista instead.
WI
Will Vernon
First, Im writing this under my husbands name since he is signed in to google. After spending days doing our research and visiting several dealerships, we finally landed at Winter Chevrolet and found an SUV we liked. Low miles and one owner (so said the sign posted on the car, the CarFax listed 2 owners) and in our price range. Took it for a spin and decided to purchase. Thats when it all began. We had been preapproved by our credit union for a 1.99% loan and told our salesman that is who wed be going through. When we received our paperwork we were surprised to see an amount way larger than it should have been. For one thing, the Lo Jack they said "came with" the car cost an addition of just under $700. We had them take that off, but the numbers still didnt match up. After going over this for at least 15 minutes, they told us the finance guy would explain it to us when we signed the papers, and we could always work it out with our credit union. So off to sign the papers we went. Like a good consumer, I read the paperwork before we signed and initialed. Well, almost all of it. The last paper was a long one, small print with initials for us. Since everything had been matching up and I was tired I didnt take a good look at it. Seems that was the paper that allowed them to do the financing, not our credit union, so that explains why our numbers we not matching theirs. Had they mentioned to us our loan wouldnt be with our credit union but with them we would not have gone that route. Plus they got the interest up front, so even if we change they still get the interest of over $1,000. Guess thats why they have a lawyer in their finance department. So, lesson learned for us, no mater how tired we are, read the paperwork. The funny part was when we were leaving, my husband jokingly asked if we got to keep the pens we signed with (pretty, green, Travis Union pens) and the guy grabbed them out of his hand and said no way. They were his lucky pens and he guarded them with his life. And lucky for me that I can use the internet to pass on my experience and hope someone else will benefit from our mistake. And I guess this is why people dont like to car shop.
A
A Private User
On December 29, 2011 I bought a new 2012 Traverse LTZ - $45,000. That’s a lot of money to pay for a car – it is for our family. The navigation system doesn’t work. The disk apparently will not take (the CD compartment won’t take it) so they tried another one – that didn’t work and then another – that didn’t work. I was then told (with a straight face) that THIS car requires a “special” disk. I’m sorry –what? - a “special” disk??? Could it be that MY traverse is the ONLY traverse that requires a “special” disk and GM needs to mine this disk somewhere out in the gulags of America? And so I wait and wait and wait – because not only must it be mined but then fashioned thru the blood sweat and tears of some unfortunate gulag inmate into THE DISK that is “special.” And once this incredible manufacturing feat has been achieved then it must be transported – not by Fedex or UPS next day or even USPS priority mail, but by Tortoise – because that will take the longest but it will be the safest! Because WINTER CHEVROLET want to ensure that I, as their valued customer (having paid $45,000 for my traverse), am afforded kid-glove, first-class client service and what does it matter that I am paying for something that I cannot use…..it’s “special.” And then there’s the CD/DVD – well, that works, when it feels like it. Obviously it must be “operator” error! The manual says insert disk – disk inserted (I learned to read a couple of years ago, so I’m thinking I know what I’m doing). And I wait, and I wait and I wait. So, I decide perhaps I need to give it a loving nudge – nothing – so I nudge harder – nothing. Do I need to cram this in? Damaging my CD/DVD in the process – apparently so! So what’s wrong with that? Winter Chevrolet’s response – well, it worked eventually didn’t it – so what’s the problem? Um, how about I’d like it to work as it should - having paid $45 bloody thousand for this “special” car! WINTER CHEVROLET – we only care about getting your money and diddly squat about customer service. I wish I had gone to any other dealership. Stay away. If you want quality, professionalism and customer service do NOT choose Winter Chevrolet.
MI
Miss Ohppie
I have never had any experience which provoked me to negatively review a business before... But today this changes. A month ago, I made an appointment to bring my vehicle in on the 14th to fix a safety recall. When I arrived, I was told they didnt have my appointment scheduled and because of this the parts were not there and they would have to be ordered. At this time I also mentioned an issue which was causing my check engine light to be illuminated and even gave the representative the code which was read for me at a different dealership. He told me he would look into it and give me a call when the parts were ready for the recall. Three days later I receive a call to re-schedule my already scheduled service... I would be able to bring it in 2 weeks later. 2 weeks. For an appointment. A month after originally calling I drop the car off and am told it will be about 4 hours. I was given the option to have a shuttle drop me off at my address and pick me up when the services were over. Figuring this was easier than getting a rental and dealing with the hassle for them and I, I agree to. I will say the services only took 4 hours as stated. (But thats considering they were unable to come to a solid conclusion as to what the engine light issue was, even after being given the code.) I get a call back from the services department saying it is ready and they ask if I would like the shuttle to come pick me up. Yes. An hour and a half later I get a call from the service department, the shuttle driver is still on his way but has a few pick-ups before me. Ok. An hour later, the shuttle is still not here. I call Winter to see where the driver is. Hes on his way, but still has a few more stops before he gets here. (All of this was more than 20 minutes ago, I have had time to get water, sit down, pull out my laptop and write this review.) Tl;dr: 1 month after originally scheduling my appointment, I get an appointment. Fix recall, cant seem to do any true diagnostic work to figure out whats causing an intermittent check engine light. Three and a half hours waiting for the shuttle.