Category: | Electronics Store |
Address: | 11301 W Pico Blvd, Los Angeles, CA 90064, USA |
Phone: | +1 310-268-9190 |
Site: | stores.bestbuy.com |
Rating: | 3.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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A Private User
I felt compelled to write a review, since I have never seen anything like this happen. I wanted to purchase NBA 2K12, and silly me thinking I could do it on the way to picking up a friend at the airport. The man on the floor was very helpful--he directed me to where I could find the game and even had some input on the different covers. Great. Then I get to the counter help. There was a woman trying to make things move more smoothly by directing us to a counter. The next open counter had an morbidly obese woman (not trying to be rude, just descriptive on the off-chance management reads this), who gave me a "one minute" signal, then walked over to the front of the store by security. She seemed to go there for the sole purpose of chatting with the security guy, despite the fact there were at least six people waiting behind me. After getting called out on it by the woman directing traffic, she returned and was fairly unhelpful but let me paid for my merchandise. Since I was in a hurry I didnt realize an important thing until I returned later and saw that SHE DIDNT TAKE THE PROTECTIVE CASE OFF OF MY GAME. That means its unopenable, and thus unplayable, until I can return to a Best Buy. Since its not exactly easy to get to one for me, this is a huge inconvenience. Youd think Best Buy employees could have a basic competency level, but then again, I didnt realize it either, so maybe I could work there, too. Five stars for the floor help, negative one star for the counter help, and you get a grand total of two stars. Good job, Best Buy.
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Adam Snegg
Horrible customer service. A simple return turned into a 45 minute investigation involving security cameras to see that I, in fact, had walked in with the product that I was leaving with. All because the man at the front neglected to stamp the item that I (very noticeably) brought in. After all this, the management blamed me for bringing an item and not having it stamped, when I walked not 10 feet to the customer service desk with no idea that I even had to stamp it. They said that the item had not been in the system, which is what customer service said, and what I was trying to tell them. They were rude throughout the whole process and ignored me until they finally asked who had tried to refund me after I had OFFERED to tell them a whole 45 minutes before. They had even opened the brand new packaging and ruined any chance that I had to make a decent profit on eBay. All because they wanted to check the model number, when they checked it just fine before on the packaging at the customer service center. Needless to say, I left the store immediately after and was late to an event that I was going to. I will now gladly drive the extra miles to go to a different store in order to buy my things, as the quality of Best Buys items is actually fairly good regardless of the poor management system at this particular store. Please avoid this location at all costs; the one in Culver City is worth going to and has far more items as well as much friendlier employees.
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HOWARD SHORE
Thank You Jonas For Your Outstanding, Customer Service! I had a bad experience at Staples Canada, but with Best Buy and being especially served properly by Jonas, I am more than Impressed and Amazed! Jonas was one of the most helpful sales representatives that I have ever met in such a long time. He was honest, caring, concerned and understanding towards my needs and budget. He found me exactly what I was looking for without trying to suck out as much money as possible like Staples Canada was trying to do. All of the problems that I had with the Acer Laptop that Staples Canada had recommended, I am Not having with my Hewlett-Packard Laptop and this one even comes with a Built-In CD/Dvd Player unlike the Acer one which did Not even have one Built-In which sucked! I have to admit Jonas really knows his stuff. Not only was he able to sell me the exact, type of Laptop that I needed, but he is very knowledgeable in his area of expertise and was comfortable and qualified in answering All of my Questions, Comments and Concerns. Jonas was so helpful that he even took the time to help me transfer all of my picture folders from my Pin Drive on to my Brand New Hewlett-Packard Laptop. If it were Not for Jonas, I do Not know who would have served me instead! Jonas, You are Simply The Best! Keep Up The Excellent Best Buy Customer Service! Sincerely yours, Howard Paul Shore Best Buy Hewlett-Packard Laptop Customer /HPS
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A Private User
The only real problem with this store is that is is very understaffed. All of the problems people are talking about here would be solved if there were more people working at the store. I just bought a digital camera here today, and, predictably, there was no one manning the digital camera section (and about 10 people looking at cameras). I chatted with the Samsung representative and he advised me that the best thing to do would be to wait at the register at the digital camera section and nab the person then. Fortunately, I knew exactly what I wanted. I waited about 15 minutes by the register, and this couple caught wind of what I was doing and cued up behind me, We talked about how bad the customer service at this store was. Anyways, the girl finally finished with the person she was working with and handled me. I gave her the product number I was looking for and she quickly retrieved the box. Dealing with her was actually quite swift and she seemed very competent. In 5 minutes we were done and I was out of the store. She even convinced me to get the extended warranty. I dont think the employees of this store are bad, its just that there should be way more of them.
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Sam Smyers
Checked their website to see if they had a product that I needed, and they did, so I went to the store to pick it up. It wasnt on the shelf so I asked for help. The person didnt know where it was so she decided to help another customer and said she would be with me shortly. I believe she was a manager in the TV department. 20 minutes later, I have to ask someone else to help me, but guess what, same thing, he doesnt know where it is and says that he is going to get someone to help me. Now 40 minutes have passed, so I decided to just go on my phone and choose the pickup in store option and see if that would be quicker than waiting. Sure enough it says my order is ready to be picked up before the time that any of the associates could actually find the product and help me, so I go to the front desk, and guess what, the guy says that he couldnt find the product in the store. This is after the website said they had the product in stock, and even when he checked the computer it said there were 6 units available. But he couldnt find it, so I couldnt get it. I AM SO GRATEFUL FOR AMAZON PRIME that I dont have to deal with this on a regular basis.
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Joseph Damiano
Poor, make that exceptionally poor customer service from almost every employee I had dealt with in over 8 visits last month & once this month (8/2017). Even the geeks at the geek squad counter were disinterested in showing any type of customer interest in my geek issue (Simple Laptop Bios Reset). I also was sent from one department (headphones) to another (home theaters) and another (tablets) & yet another (cell phones) on two separate occasions for a simple headphone extension cable. I finally found one back at home theaters by myself but I decided to bring my business elsewhere because of poor employees/customer service & poor prices. This store is within walking distance of my present home but I will travel away because of these facts. Today 8/11/17 I got good service from three employees. I knew exactly what I was there to purchase and 1 employee told another to assist me to find that item. Another employee helped me choose and find an advertised item & the cash register tech updated my phone number & address correctly. It was a smooth experience.