Category: | Tire Shop |
Address: | 707 E Carefree Hwy, Phoenix, AZ 85085, USA |
Phone: | +1 623-581-0180 |
Site: | discounttire.com |
Rating: | 3.7 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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ken kov
Very bad experience, I went it for a flat repair. They fixed the flat fine however when they rebalanced the tire they put the weights on wrong and it rubbed on my brake caliper. Then the little caps that go on the lug nuts fell off. The person that helped me said they must have been stripped out. I said they have never been off in the three years I have owned the truck. I wanted the plastic pieces but they had to order new lug nuts. I am waiting for them to arrive. This all happened on a day that this store was getting off early for a party. So I think they were in a hurry and forgot to tighten things down and the person who fixed the flat was a new person. I will never return to this store again hopefully who ever reads this will just take note, if you see a sign that reads closing early, go down the street to Fletchers.
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David Johnson
Im about to take a slow leak to Discount Tire on Carefree Hwy. I was one of Bruce Halles first customers many years ago when Bruce Senior himself was setting up his first store off of Shea Blvd., in Scottsdale. The way he treated me and friends of mine is still continued to this very day. I know for sure that a large percentage of his managers started repairing flats, etc., and know what makes Discounts customers happy. We actually became friends since our kids were about the same age and in fact, while Bruce Sr. himself has backed out of alot of the day to day operations the executives today carry on his same philosophy and it still works. (By the way, always follow up on your appointments and make sure the store always knows when youre there for a scheduled appointment).
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Black Onyx
I went in to get a replacement tire. After a week of driving my car, i noticed a slight pull to my right on the road. I know my alignment was fine before cause i never had this issue. Now i went in to get it looked at and they gave me pointless excuses and referred me to the Network Alignment. I went to Network Alignment last year for an Alignment check up and they would not do a full wheel alignment because of my ball bearings and tie rods. It would have costed me $800 for a pointless service. In short, these worthless idiots screwed up on my car by screwing up my alignment and referring me to a scam business. Great! I will never go back to Discount Tire ever again.
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christian beans
-------- i dont not recommend -----high prices and uneducated Spent 967$ on rims. Dude in there brett said they would be sticking out and extra 3inch or so.... he actually showed me on my truck how much further they were sapos to stick out And they dont stick out any futher...... Uneducated---(brett) ... I could of bought the rims on ebay for cheaper then they charged me... along with 50$ for wheel nuts.....When they are half that price online.......... I dont not recommend...... unless u wanna pay extra...... they charge twice the price to balance tires as well compared to fletcher...
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Brian Binns
My family and I have been going to this location for years and it was always exceptional Brian ( the old mgr) even took the time to get to know my kids. Well after going here since the opening I couldnt be more dissatisfied with the new manager Mike he is very short with the customers, arrogant and most certainly doesnt make you feel welcome. Quite honestly I live across the street and I will NOT go to this location as long as he is working there. So sad how one person can ruin the reputation of a nice place.
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Rand McNally
Brian and team provide outstanding customer service....I had a slow air leak and stopped by with no appointment today....they jumped right on the vehicle and fixed the issue....they communicated the cause quite well and gave me future alternatives....this team deserves all the business they can get....I will be a loyal and long term customer....as a recently retired, 62 year old, long term CEO....I understand the value and loyalty earned when a team performs well....My compliments!
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Bob James
In that past 2 months, i purchased 16 tires and 12 wheels from this location and the service is always over the top. Brian Smith and manager Bill Tasche always treat my like gold and go the extra mile to get my vehicles right even when dong custom wheels and tire fitment. I have had great experiences at other Discount Tire locations in the past, but the crew at this location are truly a cut above the rest. I will never shop anywhere else.
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Warren B
I have been a customer of Discount Tire Company for over 10 years. Recently, a problem was discovered that should have been corrected over the multiple times I had visited and purchased tires. I addressed this problem with Andrew. He listened to my concern, took ownership of the problem, acknowledged their responsibility, apologized and corrected it. I truly appreciate the customer service demonstrated on a Monday at 6:05 p.m. Thanks.
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Ruth F
I ordered 4 new tires online and set up an appt time for 3 days after, received a confirmation email & phone call. Showed up for appt and was suppose to be in & out w/in an hr so, so went to have breakfast & came back to my vehicle not being looked at & then told they never ordered my tires... I do not recommend this location.... Left upset & took my business to Walmart & had way better service.
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David Loucks
Bought 2 new BF Goodrich ATs Cost over $600. The trucks been driving a little squirrelly ever since I had them put on. So I finally found the time to check the air pressure. 80 psi max on these tires. The front had 88 and the back had 64 psi. No wonder it felt a little squirrelly. The tires are great the service not so great. Sorry guys do a better job next time.
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Brian H
Got a leak in a brand new tire on way to one of my sons events. Told a gentleman that I had to go and drop my son off and if he could place my name on the list for repair. When I came back 20 minutes later no one had a clue. When I mentioned about the list he gave me a wise crack remark. Not professional. Luckily Brett stepped up or it would have been one star
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Wade Walker
I was there 20+ min waiting to See if I could get 2 tires that had slow leaks in them fixed and basically got ignored. They were a little busy which I could see. The guy behind the counter was More concerned with selling a little ol Lady a full set of New tires. They did not even acknowledge I was even standing there which is the reason I am Pissed...!
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A Private User
Great Service! Fair Prices! and very fast... Went in for a brand new full set of tires. It took only an hour even though their computer system went down briefly in the begining the man helping me was so friendly I didnt even mind. This is one of the best Discount Tire locations Ive ever been too!
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Brian Mctighe
Good price, tiring upsell, online appointments dont work, arrive for your scheduled time car doesnt move for and hour while staff lies and tells everyone it only takes an hour or so. Will probably return based on price but not on service. Other locations do better
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tena Dyer
My friends and I had excellent customer service from discount tires. The staff there have very colorful personalities and made us feel right at home =) Mike was friendly, efficient and got right to the heart of my matter. I will go back to Discount tires.