JCPenney Optical

Category:	Eye Care Center
Address:	3333 Buford Dr NE, Buford, GA 30519, USA
Phone:	+1 770-831-4777
Site:	jcpenneyoptical.com
Rating:	2
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 12–4PM

Location

Photos 4

Reviews 5

flower ___

Dr. Minty Nguyen was much better and relaxed. She was easy to talk to and never felt uncomfortable with her. She figured out the problem calmly and didnt make the customer feel stressed. She also was very friendly and made sure her customer was relaxed also. All my family went to her and never had complains. She is an amazing doctor, and it was obvious that her job was something she truly cared for and was passionate about. I wont be coming back until she is. The new doctor is very stressed and made me stressed also, I had a problem with my prescription and was hoping he could help me without making me feel under pressure; however he got very frustrated easily and seemed to not wanna deal with me because my eyes were getting extremely tired and red and wasnt able to give constant answers. Maybe it was just his bad day, but it was unprofessional the way the way he spoke to me and his tone of voice. I walked out calmly to get a refund for the glasses because it wasnt worth it at this point

T.A. Stanton

Ever since Dr Nguyen left, this place is pathetic. The "doctor" works literally TWO DAYS A WEEK - Monday and Wednesday, 11-4 according to the staff. Even the staff is visibly disgusted by the new doctor and lack of presence. Youre a retail location in a mall. The whole reason people come here is for convenience. This ghost doctor with minimal hours is absurd, and makes this location completely pointless. Hate it for the couple of people Ive dealt with there, they are great and I feel bad that theyre now suffering the wrath of the public for this pathetic excuse for a replacement doctor. Wake up, Penney - youre screwing up yet again on this. Dr Nguyen was one of the most pleasant, helpful, caring optometrists Ive ever had the pleasure of seeing and the support staff was phenomenal. Now their hands are tied, making them basically worthless and unable to help, and the docs clearly not in it for the patients.

Kimberly Russell

This place used to have the best Doctor, Dr. Minty Nguyen but she is gone and has been replaced by someone who doesnt work weekends or retail hours. Newsflash....this store is in a MALL and most customers come on weekends!! I was on a waiting list for three weeks only to be told "Oh he wont be coming in that Saturday" Good luck with getting an eye exam here ....EVER!!

Baby Aria

The worst customer service Ive ever had! I was told my glasses would be here in a week not only did I pay extra to receive them early but they still took two weeks! I had to call them almost everyday to find out a status update! Finally Friday two weeks after I called and Im told "oh your glasses got here yesterday! However we close in 30 mins" seriously?! Never again!

Kisha Brooks

First visit and I was very pleased he answered all my questions and I walked out happy!