Grand Paint & Design Center

Category:	Paint Store
Address:	451 Grand Ave, New Haven, CT 06513, USA
Phone:	+1 203-562-5601
Rating:	4
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 8AM–1PM Closed

Location

Photos 3

Reviews 7

Mike Dattilo

My kitchen and one of my bathrooms have fabuwood cabints that were purchased from Grand paint and Design. The kitchen base left door was damaged (my fault) so I needed to replace the door, so naturally I went to were the cabints were purchased. So my first time ordering them I was told to get measurements and come down gave the paper with the measurements on it to BJ and my personal info said it would be about 2-3 weeks but first would call the manufacturer and get a price and would inform me of price, I would pay and then he would order it, thus was in April. So I waited just over 3 weeks no call so I called back, and was informed theres no record of the order so I need to take the measurements again and come down. So I did that but this time I made a copy of measurements. Went down and ended up talking with BJ again and even tho his condescending attitude was extremely disrespectful I once again placed the order. When I asked what happen last time he said and I quote "I didnt get to it" so I was told another 3 weeks, I waited the 3 weeks before calling and I was told the door should be there but they cant find it. My info was taken down, name, number, and I was told they wanted to call the manufacturer and would call me back that day. Which was a Wednesday, no call back and I waited till Tuesday of the next week to call back(june 21st) and was told the order was lost and once again I spoke with BJ and with his attitude told me they would order it "again" but it would take 4 weeks. I then spoke with my wife and she ended up calling the manufacturer who told us how to find a order number sticker on the actual draw and told us to give the seller that number cause the cabinets are under warranty and and the number would help with the order. So my wife ended up calling and asked to speak with with a manager and ended up speaking with Mr. personality BJ. He told her that he ordered them yesterday and when my wife asked for some type of confirmation number he blatantly refused to give her a confirmation number saying "what you dont believe me that I ordered them" and then proceeded to threaten her by saying he would cancel the order if she didnt take his word, he also explained to her that he does not make any money off the replacement door. So apparently because he doesnt make any money off the door he doesnt care about his customers even though the original purchase was purchased from his store. Never in my life have I ever delt with any company that had such a lack of respect for their customers and such a disgusting attitude towards their customers. At this point I would rather spend $200 to $300 on a new kitchen base then spend the $50 to $90 it cost for the replacement door then give this place or its other location in Branford one more dollar. Update: after making some phone calls Benders is ordering us the cabint door free of charge.

Anthony Angelo

Horrible job taking care of a customer just because you make no money on what he ordered from you. I would of called every news station as well as newspaper and let them know what kind of business you do. I also would of played the phone conversations for them as well. Im sure the owners would love that kind of negative Publicity. All that was asked of you was to do your job and obviously you couldnt do that correctly. And then threatening to cancel the order because they asked for a confirmation number after you already messed up twice. That is comical and I cant believe thats the type of business that gets done there. I guess benders knows how to get it done right the first time. Such a shame.

A Private User

Grand Paint is our friendly local paint and supply store. They have high quality materials at very competitive prices! The staff at Grand Paint will bend over backwards to help you find the right color you need. They have experienced staff that can assist you with almost every single home improvement need you may have. They have specialist to help you plan your next kitchen remodel. I personally go there for all my home improvement needs - you cant beat the quality, price or friendly service!

Gary Stanley

Bill Treloar in the kitchen department is the man to see. His design was exactly what I pictured and he even brought up things I was unaware of. Bill went above and beyond and was on top of things from the start. I highly recommend letting Bill design your kitchen.

Ed Lopez

Great job guys! Always there to help me out! I appreciate all your help and impeccable installation on flooring and window treatments for my home.

A Private User

Professional service. Truly your neighborhood friendly paint store! Flooring, Paint & Cabinets....

Nathalie Bonafe

Local business. Excellent service, quality products, competitive prices.