A-1 Toyota

Reviews 4

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Andrew Riker

I ended up leasing a 2012 Corolla from A-1 around four months ago. My leasing experience was fantastic. The entire environment is completely different from other car dealerships I visited. When I walked in, they had calm music playing. I went to the George Harte Nissan dealership the same day, and they had intense, bass-driven music playing designed to put you on edge and buy. The first thing my salesman did was explain how the car-buying experience worked. They work on salary only, and they quote a price a few thousand below MSRP, and thats what you pay. No haggling. We then talked about the cars and features I was interested in. The salesman made suggestions and clarified when I had questions. He fully explained the buying and leasing options, and I never felt any pressure to buy immediately. I even told them that I was going to check out another dealership, and they were confident enough in their price and sevrice to step aside. Theyve also shown me that they care about their customer after the sale. About a month after leasing the car, I was having trouble starting it, and I brought it in around 7PM on a weekday. Everyone was preparing to leave, so I expected to make an appointment and come back the next day. They stayed late to look over the car, and when they couldnt solve my problem immediately, they gave me a temporary car until they could. Also, during Hurricane Sandy, a lot of people in my area were out of power. They sent an email inviting their customers to charge their electronics and do work from their lounge. It was a nice touch. The only reason I cant give their service an excellent rating is a scheduled service experience I had. I made an oil change "appointment" for a specific time when I leased my vehicle. As it turns out, they have a different definition of "appointment". I arrived early, and they didnt take a look at the car for more than 2 hours. An appointment time doesnt guarantee a time theyll look at the car, just a spot in the line for that day. Altogether a great experience, but note that service appointment definition.

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Happy Camper

Sadly 1 star is too much. I bought my Rav 4 at Bev Smith Toyota on FL where the customer service was 2nd to none. I had to come back north for aging parents. My experience at A 1 has been awful. I have an extended maintenance plan that no one in the service department is willing to follow through on for authorization, yet they tekl me to come in, then present me with a bill. Its a national maintenance plan. Man today said he couldnt get through to company, nor was he having success getting info from Bev Smith. REALLY JOHN? Not only did I get through in 2 minutes to obtain the info, Bev Smiths service dept, in FL called me back to make sure I had what I needed. The man John tried to blame me for his inability to do what he is paid to do. Actually argued with me about it. I told them not only would I NEVER buy a car from them, I will never return...period. Also. The oil change they did at 30,000 miles...there was oil leaking from the bottom of my car. Had to have a friend tighten up the loose bolt or whatever! Avoid like the plague. Attn A 1 owner, you might want to take a road trip to Fort Pierce FL to Bev Smith Toyota and see what true customer service is. There I was treated like royally and even at a distance they called to follow up. At A1 I was always treated like a nuisance, when my maintenance plan is accepted country wide. Shameful! As a follow up, I received a call from Dan the Service Manager at A 1. He was very apologetic for my experiences...and followed thru on getting the authorization needed to service my car. He offered to pick up my car for service but I have chosen not to bring my car back there because of how I was repeatedly treated. I was impressed with Dan but told him that their service advisors need training in customer service and follow through.

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A Private User

My wife and I bought a Corolla "S" edition. The sales person Eddie was pretty nice and fairly knowledgeable. After the sale tough, it seems like its a "Sell and Forget" attitude. As long as they get the sale and get a good review afterward, the rest is secondary. It started with a pretty routine item. They gave us a secondary key (required) with our car. This key however, did not actually start the car (because of electronic component). They never told us that. We tried using the second key to go somewhere and we tried to "get the car to work" for over an hour. We thought something was seriously wrong. This could have been avoided with a simple "heads-up." I left an email and Paul the Sales Manager called back the next day. He said theyll get right on that and get me another key. **2 WEEKS** go by and we hear nothing. Nothing. I called Eddie on a Friday and ask him what the status is. He has no idea and will get back to us. Tuesday comes around (today actually) and still nothing. I called the Parts Department and all we had to do was just come in (they have the keys in stock) and they can just program it! This was even **AFTER** my wife *PHYSICALLY* went to A1 to tell them about the problem. So, they sent us home so we could just come back?? Poor, poor communication. They could care less what happens after the sale as long as they can just get you in. Caveat Emptor, thats all Im saying. Nice looking dealership but, just be completely aware of things before and after the purchase. After this, cant say well be back to purchase again... **Note: I gave it two stars because we bought the car at a good price, and transaction itself went fairly smoothly. If anything else "went wrong" at the time itd be a 1 star at best....

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Chris Grizzle

As a repeat customer I always expect the next visit / purchase experience to be better than the last; and for the 4th time it was. With a Prius, 2 Avalons and 2 4Runners under our belt, I have noting but great things to say about the dealership and our salesman (Quincy Smith). He has been with us from day 1. When we set foot into the dealership, we are welcomed like family. So much so, I went in to pick up a bug deflector for our new 4Runner and walked out with a new Avalon. Quincy is very attentive to the customers needs. I have learned that he will not try to oversell you to make a quick buck, but gives you what you want/need, so that when you return to get your next vehicle you will happy to do business with him again. Paul Wright....what do I say about him? Hilarious guy, but he knows his stuff. He sure know how to make you feel good about spending your money. He does this to help you protect your investment. Thank you Paul. Gary Dos Reis and John Durrani, although I only worked with you for a brief period of time during this sale, you professionalism and knowledge were key to the sale being a success. Juan Gil, you went above and beyond. Thank you for spending time off the clock to show us the vehicle again. To Anthony Horan and the rest of the Service Dept. You have my sincerest thank you. We have worked together for over 12 years making sure all was well with all of our vehicles. Thank you!!! A-1 Toyota, you take the hassle out of car buying. THANK YOU!!!! Chris & Sonia Grizzle

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