Category: | Pet Supply Store |
Address: | 28556 Telegraph Rd, Southfield, MI 48034, USA |
Phone: | +1 248-799-9155 |
Site: | petsmart.com |
Rating: | 3.3 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 10AM–6PM |
SH
Shanta Moore
Weve used the Petshotel a handful of times before with our large breed puppy. Originally things were fine with visits. This time we noticed something odd. The manager of the Petshotel couldnt get our puppy into the back. Once securely in the back we left. When we picked him up 3 days later he was really excited too we me. I paid and we left. We paid extra for him to have playtime, an exit bath, nails trimmed and grinded, and his ears cleaned. After getting home we discover a nasty, scabby rash on his testicles. I call in the next morning to speak with a manager. I get the same lady from the Petshotel. She then informs me that my baby chewed up a comforter that she brought from home. So, after removing the damaged comforter she gave him a dog cot. Thats all he should have been given in the first place. And she didnt inform me when I picked him up of his behavior. After they paid for his get bill we learn he had contact dermatitis. So basically, in his case a chemical burn. Either the cleaning solutions werent diluted enough or he was put back into his atrium without allowing enough dry time. So fast forward 2-3 of being on medications he starts shaking his head and scratching his ear. Another vet visit we and yet more bad news. He has a really bad ear infection and a ruptured ear drum. Never again will he step paw into the Petshotel again.
LI
Lissa Williams
I took my pet to b groomed there I should have known when I got there that things were not going to go smoothly... One groomer was attempting to service a yorkie I observed the yorkie turn around 3 times when the groomer touched her & he immediately said call for her to b picked up I cant cut her. Needless to say I received a call telling me the same thing. The groomer was able to cut a lot off but just stopped causing my dog to look horrible, very uneven & shabby. I believe that if he was able to cut that much he should have been able to finish it. I will never go back to petsmart I guess the dogs run the place bc the groomers dont. I have a yorkie & a silky terrier. My yorkie doesnt like to b touched at all but when I take him to a real groomer they do not have a problem . My silky terrier is very nice & cooperative & petsmart couldnt handle him. Petsmart gets a NEGATIVE 2
BE
Beth Evans
Boarded our two dogs here for one night (cost us $61), and they came home dirty and smelling like urine. Imagine getting home after a long drive, and having to give dog baths - sounds fun right? On top of that, one of our dogs came back shedding like crazy and missing some of his fur in small patches (a clear sign of stress), while the other one had a scrape on his nose. He did have a small scratch before he went, but it got much worse after staying there - and for only one night! I was already concerned when they told us our pit-mix would not be able to interact with other dogs (I did not expect breed-restrictive behavior from PetSmart) but I thought, for one night it should be fine. It ended up being much worse than I thought and I am incredibly disappointed with our experience. Im only glad I didnt have to board them longer than 24 hours.
JE
JEROME MARKOWITZ
I LOVE THE PET HOTEL..... IT IS THE BEST PLACE FOR DOGS... MY DOGS LOVE IT SO MUCH .. THE STAFF IS GREAT AND VERY FRIENDLY... I WAS READING THE COMMENTS BELOW AND SAW RODIAN POST A NEGATIVE COMMENT ... I REALLY HAVE TO DISAGREE WITH HIM.... HE SEEMS VERY MAD HE LOST HIS JOB... I HAVE BEEN VISITING THE HOTEL SINCE 12/ 2007 AND NEVER HAD A BAD ISSUE... AFTER EVEN TALKING WITH FELLOW PET PARENTS... EVERYONE SEEMS SATISFIED... MY DOGS KNOW WHEN WE DRIVE DOWN TELEGRAPH AND GET HALF WAY THERE THEY START HOWLING.... IT A GREAT PLACE FOR UR DOG TO MEET NEW FRIENDS AND GET SPOILED.... LOVE IT .... 10 STARS
KI
Kiki Kostic
I live in Toronto, Ontario, but I am Madison Heights, MI on a regular basis to see my boyfriend. We have brought in my Rot/Sheppard/Bern mix in more then 5 times now and she has come out looking great every time. We had her there last Xmas in the hotel when we went to California, and everything was great and she was fine and since she is very gentle they even had her playing with the small dogs. She has been groomed in Petsmart in Indiana, Ohio and this location the most and we are very happy with their service and attention they put into our dog.
RO
Rodion Stolyar
The pet hotel is a very dangerous place for animals. Especially small dogs. The staff are forced to put peoples animals in high risk situations because management is always worried about cutting costs. I used to work there for 3 years and I couldnt even tell you the amount of times where a big dog has attacked a small dog and hurt it badly. The place is very unsanitaty, and the dogs sleep on bare cement floors. Meals arent always delivered on time, and the dogs usually end up sleeping in their own poop because people are too lazy to clean it up.
C
C Murphy
I need to change my cat food, and my vet requires me to feed my cat canned food. So I was looking through the cat food selection when I was approached by an employee who offered to help. I started to explain my situation and she started to argue with me. First she argued with me about feeding canned food, then she started to quiz me on the veterinary care that my cat has had. Finally after several minutes of this abysmal treatment she told me that I should go to Meijer, buy ground beef and cook it myself, to feed my cat.
ME
Megan Lubaway
Ive been to several Petsmarts over the years to have my yorkie groomed, it normally takes 4 hours. Today it took 6.5! The cut was fine and granted they let me know when I dropped her off at 1:00 for her appt that they were busy and it could take a little longer but I expected 5-5.5 hours. I received a call after 3.5 hours to say that she had been bathed and there was one other dog to be cut in front of her... 3 hours after that she was done. Too long for me.
AN
Angela Simmons-Perry
I just had the worse experience at the PetSmart in Southfield on Telegraph and 22 Mile. I talked to them on Tuesday and the idiot that answered the phone told me that they had to wait 2 days after their ranies shot for a grooming. I told her they were getting the shot on Wednesday, so she scheduled the dogs for Friday. I get there on time and the idiots cant count 2 days. They are saying 2 days from Wednesday is Saturday. So I wont be taking my dogs back to them.
ST
Stacy Indig
The manager there, James, is the grumpiest man I have ever met. How he is being left to manage is beyond me. Petsmart must not care about their image to let a man like that bring a storm cloud around with him. He doesnt seem to care about animals and only wants to make the store have high sales regardless of the result to your pet. Someone needs to tell this man to smile and give a crap.