Cottage Grove Florist

Reviews 3

KA

Katy Reed

I would give 0 stars if possible. Asked for a $60 arrangement and if it was possible to do a same day delivery in cottage grove. They werent prepared to do anything on their website so we asked for a Pink and purple arrangement and if they could put some roses in. The arrangement was delivered in the specified time, however it had no roses, and did not even match. It looked like they took whatever they had in back and just put it together. Definitely not a $50-60 arrangement being it was mostly carnations, Daisys, spray mum. It had a lily and some delphinium but again the shades of purple and pinks didnt even match and looked awful. The guy we talked to on the phone when we ordered was somewhat rude to begin with so I shouldve known it was going to be an issue. When we called back to complain he was extremely rude, argumentative and denied that we asked for roses in it saying he didnt have them. Ended up giving us 30% off the price of the flowers. I will never use this floral shop again, horrible customer service, poorly run. If someone asks for something and you cant do it say that, dont give a substandard product.

DI

Diane Johnson

Disappointed with delivery on an order for a 90th birthday. They attempted delivery around 10 am, left a note on the door, and then did not call until 5 pm. They were home the entire time. They also had my phone number, the one that placed the order and I was never contacted. I spoke with the owner and he indicated this was normal policy, and also never apologized. These flowers were for a very special ladys 90th birthday and she did not get them on her day! The note was placed on a door that is not used everyday, why would they check it? How about calling before you leave the home to check if anyone is home? How about checking with the one who placed the order letting them know there was a problem? How about apologizing for the mishap? Perhaps your "policy" needs some revisions! Knowing your policy and lack of customer service, we will go elsewhere in the future.

MI

Michelle Collins

Very cute shop, love the new location. They wIll help you order any flowers you want, and have plenty of other artisan crafts to complete your shopping needs!