MetroPCS Corporate Store

Reviews 5

MA

Margaret Thompson

Was instructed to take my cell to this corporate store. To have it replaced. Due to various issues preventing. Me from utilizing my device. Issues: charger wouldnt charge device, constantly showing error of not enough memory. Would transfer apps to memory card. Device would indicate apps on memory card. But hours later. Would receive same error message. Device would malfunction. Also device would not ring. I was very hesitant. Predicated on previous encounters with that particular location. Having been customer for many years. Store never resolved issues. Greeted by Brian explained corporate sent me. There were notes in the system. He took the device. Plugged it into his charger. Proceeded to tell me even though that was one of my issues. If that store could not replicate the problem in the store. They did not have to give the customer a new cell phone. I tried to explain. All well and good it charges in the store. How was that going to help me when I get home. Having been told to purchase a new charger. By the store manager Vanessa at the Metropcs Brookhaven P.A.. When only having had the device. For less than a week. Upset to have to pay more money. Or never receiving a new charger for the new device. I complied and purchased a new charger. For my home and vehicle. He then proceeded to try to explain to me the error messages about memory. Where due to the four downloads I downloaded on the device. Although the device comes with 8gigs. Only 3 are available for new apps. Again, I explained there was a 4 gig memory card. For which my apps were downloaded on. Brian worked so hard not to do his job. Or provide me with a amicable resolution. He stated even his supervisor would tell me the same thing. I tried to communicate to Brian. You dont TELL grown adults anything. You tell your children. You tell your buds. You dont tell customers anything. You communicate with the customer. In a meaningful dialogue. At that moment when I again suggested to him. To Review the notes in the system left by customer service and Corporate. His supervisor Rena walked up. Brian explained to Rena what he had told me. About the store policy. Haven given Brian my information. To review the notes in my account. Rena ignored Brian. And focused on trying to. Insult my intelligence, and publicly humiliating me. She took my phone and started to look at what memory was left for apps on the phone. She proceeded to suggest. There was a easy fix to my issues with the phone. She explained memory and transferring apps, and licensing regulations. Preventing some apps. Not to be transferable. She continued to explain how to transfer. The apps that could be transferred. I tried to communicate that the phone was 2/12 weeks old. I had taken the phone back. To Brookhaven the first week when continuing getting the same errors for memory. I tried to communicate I had purchased 6 phones in the past six months. Which this one was the last. I explained I have purchased iphones for over $600. Samsungs for over $600. When the devices malfuntion. Insurance requires you to pay the equivalent. I explained how I researched phones. Which could have similar features to the other pricey phones. Considering I dont have the income. To continue to purchase a phone. Every other month. She then asked why didnt I purchase a different phone. Again because I like this phone. She then stated the device I had was only $29. A cheap phone for beginners. Who have no experience in using cell phones. Seeing Rena the supervisor was trying her best to insult me and my intelligence. In a Demeaning and derogatory manner. Attempting to publicly humiliate me. I requested my device back and left the store. Rena the supervisor for all sole intense purposes. Worked harder not to do her job. Than extend quality customer service. She never exhibited the values or integrity. For which Metropcs or T-mobile find paramount. In quality customer service. To sustain its customer base. In this competitive market. Kicker; Ms. Rena never once reviewed the notes on my account.

---

SU

Susan Whelan

The only positive thing that i can say is the young customer service rep ( always seated at the middle left of the counter) is awesome. She truly wants to help her customers. The issue that i have is that i received a lg stylo cell phone as a birthday gift that is not able to charge its battery if it goes below 3 percent. I drove out to this "corporate store" 5 or 6 times (they dont accept incoming calls) to be told that they cant replace my phone because they cant get any replacement phones. They did have my exact phone in stock and would not give me one because they are only for new sales. The replacement phones were just unavailable. I would like to add that this issue started within 2 weeks of my owning that phone. The first few times that i went to this store i owned the phone less then 30 days, my phone was in perfect condition, there was no damage at all. The manager on duty tried hard to find damage to blame and when she could not find any she blamed an app that i used called Aviate. Even though i didnt believe this to be my issue i did a full factory reset deleting all of my apps. It did not change a thing. Metro pcs needs to educate their management how to implement good customer service skills instead of treating their customers like they are stupid and an inconvenience. Metro pcs should not sell a cell phone that they cant exchange if its found to be defective. I felt sorry for the customer service rep that tried so hard to help me, it was obvious that she was uncomfortable when her "manager" took over.

---

FR

Fran Casper

After my experience with an Authorized Metro dealer(using that phrase loosely) this Metro Corporate Store was an absolute dream!! The staff were very friendly, knowledgeable and helpful. I needed my phone tweaked and they were so helpful and actually got results. I had to buy covers, cases and other accessories for my husbandand myself. They showed me my options and actually put my glass phone protector on for me!!! Do you have any idea how hard that is when you try to do that yourself??? They also advised me to cancel my MAC card due to the shady transactions at the other Metro store. This kind of exceptional customer service is so hard to find these days!!! Thanks to all the WONDERFUL and UNDERSTANDING staff at this store!!! They made a BAD situation better and for that Im grateful!!! If you want, need or have Metro go to this store and get it done RIGHT the first time!!! You wont spend a fortune on junk or Dollar store accessories!!!

---

HO

Ho Choe

This is the best metro pcs store I have ever been to. All of the the sales staff are great! Every time im helped by the sales associate Thomas, he goes above and beyond to figure out how best to meet my needs, extremely patient in answering all of my questions, excellent customer service, and provides the best deal or promotion at the time. I highly recommend this Metro PCS location!

---

JO

Jozie Ilisco

Your customer care is the worst I ever encountered my other half was sold a phone that she went in to get a free one shes bilingual her English is very poor they took advantage of her. $110 out of her including the bill and you know that was an additional and they have no empathy at all the phone that they ended up selling her acts like a retarded aftermarket phone its crazy

---

---