Related: | clothes mentor dallas |
Category: | Department Store |
Address: | 1445 E Southlake Blvd, Southlake, TX 76092, USA |
Phone: | +1 817-601-3480 |
Site: | shop.nordstrom.com |
Rating: | 4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM |
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Chloe Mae
Good deals, but ALWAYS a huge line to check-out or exchange, and with the exception of a few associates, horrible customer service. So pretty much add in a wait time of 20 minutes onto your day just to stand in line to check-out here. Associates just look flabbergasted and annoyed if you ask them if they will check you out instead of waiting in the main line (they are supposed to have "green shirt" check out stations throughout the store- they advertise this "convenience" all the time) This store always has only 1 or 2 of these stations open, and then ONLY after customers start asking them to indeed open. I suppose we customers are getting in the way of their work? And you always have to ask the employees if theyll help you. Dont they see the line is over 30 people long too? The lady behind me in line approached a sales associate today with a polite "Would you mind opening up a register- can I check out here?" And the response that she was given by the employee was "Sorry maam- Im busy. Just be patient." Seriously. Never had this problem at any other Nordstrom Rack- just here. Though I just moved to this part of DFW, I may be making the hike down south to a better one with actual customer service from now on.
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Ro B
I went into the store to get my son a few items, I shop here all the time and most of the associates know me. But there was a new manager in the store and as soon as I walked in I heard security being called. So I ignored it and walked around the store and noticed I was being followed. Walked over to the handbags and here comes loss prevention circling around me, and walked away but keeping his eye on me. I felt so disrespected. It was the worse experience ever. I did call and complain. But just go a Im so sorry and I remember you, I guess you would if you were having me watched. But sadly enough when my son was done I pulled out my NORDSTROM credit card and made my purchase although I should have left. This saddens me because its the closest store to me :( racial profiling how sad!
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Alle McKinney
I have NEVER been so rudely treated by a Nordstrom team member in my life. I actually use to work for the company in Atlanta and "Mark G" behavior would have never been tolerated. I will be sure to make sure I only shop at the main Nordstrom store since he proceeded to let me know they are a different entity. All I was trying to do was simply return a pair of shoes that I had just purchased, tried on at home and they were too big. I have never had an issue with that before- he said he would do it "this time"? Um I have the original receipt, problem? This kid needs a real lesson in old Nordstrom customer service.
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Amanda Anderson
I have had a couple negative experiences now, and Im very disappointed as a Nordstrom card member that the customer service doesnt seem to stream over to the rack. The employees I have had contact with seem irritated to help you, bothered by your questions, and just an over all negativity. Unfortunately because this has happened more than once, I will not shop here anymore.
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Makela White
I received a gift from this store and went to return the item because it was to big the lady that help me wouldnt return my item because I didnt have a receipt. However the tags were still attached but when you go on the website the return policy states something differently.
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andre balzer
Great clothing store. Good quality products to sensible prices. When they manage to get prices on all their goods, then I will rate 5 Stars - I found a leather jacket that I liked, there was no price on it, it took them 15 minutes to figure out the price. Service was excellent.
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Kathy Johnstone
Thank you to Hailey for finding the dress I was looking for. The drive from Plano to Southlake was worth it, thanks to her over-the-top effort. Thanks to Raven, too. Speedy checkout near dressing room was effortless as well. Happy Trails!
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Sylvia Bradford
Was great when they first opened, but now its a dumping ground for everything that does not sell. Very rarely find any good brands, just run o f the mill. I live very close, so I frequent often but come out bagless
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David Hauser
Over-crowded, under-staffed, and un-organized. They dont employ enough staff to keep track of the mess created by the ravenous public as they stalk what each perceives to be the best price.
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Krystin Samms
This used to be one of my favorite places to shop. I dont know what happened over the past few years but the inventory has changed, everything is now cheaply made and overpriced.
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Rachel Giles
Discounted designer clothing and shoes. This location is well organized and usually has large mark downs. Parking is usually open but on the weekends can get crowded.
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Joan P
To make an exchange or return you have to stand in the same line as checking out. My guess it to discourage either one! How about some customer service here.
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Kaleena Barnett
One of my favorite stores. Great selection. Check out is always fast and friendly. I never see any other workers on the store, except fitting room.
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joynita holt
Prices are FANTASTIC, however the staff profile customers and the customers act as though you shouldnt be in the store.
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Darryl Parker
Always able to find moderately priced quality clothes. Variety is lacking but good source for solid staple pieces.
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Cheri Cochran
Good selection, and very good customer service. Checkout can have long lines, but they deal with it fairly well.
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John Santos
You cant go wrong with shopping at the RACK. Best customer service and prices despite other reviews
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J Castro
Great customer service and well organized. Would like to see more designers and more selection.
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Mary Savage
Good place to shop for name brand items. Did not always have the selection I would like.
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Kate Akhtar-Khavari
Always fun stuff on sale and good customer service. However always a long line!
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Tommy E.
Decent selection. Prices are not amazing, but theyre ok. Staff is super nice.
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Drew Bdriving
Good amount of selection and has some items you dont see at other locations.
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Bruce Bordelon
If youre male and not a metro-sexual, dont bother walking in the door.
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Nick F
Never been there and when I went they helped me find what I needed
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majid hammoud
Sizes all wrongs and people working there are not very freindly
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Nima Esfandiari
This place is always busy. But, they have good men clothes
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Worldwide_Regg
Friendly staff and great selection. Clean and organized.
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Marce S
They are always nice and very helpful with exchanges.
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Anna Ovsiannikova
So many great items for such a low price. Love it
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Stephen Janis
Nice clothing just real hit or miss on sizing.
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Ivy Mwanjala
Not too crowded. I enjoy shopping peacefully
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Marlene Arroyo
They always have good makeup for less money
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Ms. Adkins
Almost have to check weekly for great finds
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Stacy Rogers
Clean, prompt service, popular location
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Joel H
An upscale Ross, not much else to say.
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calvin weaver
Great prices with great great service
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Turkbrezzi Ali
Love it but u have 2 dig a little.
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A Private User
Awesome deals on super cute clothes!
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Sandra Nolte
Always a treasure to be found!
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Riina Friedrich
For those that know their labels
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Ethan Teatsorth
Good selection, mediocre staff.
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Melinda Gibbs
Great prices on designer wear
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Casey Dang
You can find good deals here.
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Mila
Great prices, great clothes.
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Dallas Toth
Found some good deals.
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Zelda Vasquez
Good place for shoes.
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Pete Maughan
I like the deals
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Leonidas Cossyphas
Excellent store!
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Patty W
Nice clean store
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Jamieka Walker
Never again.
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Humi Eddington
Good prices.
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James Prewitt
Typical Rack
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Andy Myers
Great deals
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Sungkwon Moon
it was ok
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siddharth ghosh
High end