Category: | Furniture Store |
Address: | 14434 Interstate 10 Frontage Rd, San Antonio, TX 78249, USA |
Phone: | +1 210-526-8342 |
Site: | roomstogo.com |
Rating: | 2.9 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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A Private User
***SCUMBAG THIEVES, No Warranty if you get free pillows??*** - We came in to finalize the sale of a bed/mattress for over $4,000 .. We had previously spent time picking out what we wanted with Lisa Bell and she told us before we come back, to close the deal, to contact the other store (Mattress Firm) we worked with and see what promos they had because they will match ANY giveaways. I took her up on that and I contacted the Mattress Firm we had visited. All the while waiting for her to finish with another customer (30min she had us sitting and waiting) I had plenty of time to get the list of 3 different pillows types Mattress Firm was willing to throw in. When she finally came over to us I told her Mattress Firm will give us your same price plus 5yr financing not 4… and these three different styles of pillow to pick from. She told me that would be tough but they could try and make it up another way instead of moving financing, which they have no power to do, by lowering the cost of delivery to $20 and getting our choice of a pair of pillows…she went to talk to her Manager and came back and told me that she had done some back-digging and that in fact Mattress Firm will not give us those pillows I told her... wow so Im lying to you? I offered to get Mark from Mattress Firm on the line for her and she declined and left. She came back and said that delivery was now not going to be $20 but $99 and that we could do only the most basic pillow (Mattress Firm offered a pair of up to $129 pillows with that Mattress). Considering they had the bed and Mattress we thought we would work things out in the end. We went to start the processing and pick a delivery date, against my better judgment. As she input the info in the computer I asked her if they offered a “satisfaction guarantee” for at least an exchange If they mattress was faulty or like a store credit. She again called her manager briefly. Then told us that since they had to throw in those basic pillows they will not honor ANY type of exchange or warranty on the mattress… That is absolutely ridiculous and she and that store are a bunch of thieves. I will tell every single person I meet that Rooms To Go is SCUM. By the way they said they burn their mattresses if they get a return, which AGAIN I wouldn’t have been eligible for. BURN A FOAM MATTRESS? No wonder we are losing our Ozone layer. They are just trying to take advantage of customer’s. Rooms To Go can Go To Hell.
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David Hoppstetter
Our Rooms To Go experience has been a miserable one. My wife and I went to rooms to go and selected 3 pieces of furniture. A sleeper sofa, a love seat, and an end table. The end table was not in stock, so it would have to come 3 weeks later. The love seat and couch came on the expected date, however the sleeper sofa wouldnt fit up our stairs, which were too narrow. I didnt completely believe them when they said it couldnt be disassembled and taken upstairs in pieces, but i gave them the benefit of the doubt and went back to the store to re-select a new sofa as directed by the delivery person. When I got to the store, I was told that customer care must be the one to approve a re-selection and the salesman apologize for the delivery man advising me incorrectly. So, I went home and called customer care, who added notes to my order which gave approval to re-select. I then went back to Rooms To Go and re-selected my couch. The salesman was able to move up the delivery date of my end table by a week and said my couch would be delivered with it. Fast forward 2 weeks, the delivery man brought only the end table, which had a cracked glass. He left the end table with no glass and said to call customer care to have the glass top replacement to be scheduled for delivery. He had no information about the couch. I called customer care, and the representative told me my salesman cancelled the couch order and never created a new order. She started to tell me that she clocks out at 5:30pm, so if she cant talk to the necessary department to place the order by that time, then Ill need to call back again. At this point, my frustration was at a high, so I told her that if she couldnt place my order by 5:30, then to cancel my order because I would not call back and wait 20 min for a representative again. She told me that to cancel my order, I would have to do that in the store, however, my order should be placed by 5:30 and she would call me back on Monday to verify things with me. I have very little faith that I will get a call back on Monday. If I dont, Im planning on walking into the store to cancel my order.. And probably be told that they cant do that, only customer care can...
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Sarah Booth
So I realize there are a lot of really scathing reviews for Rooms to Go, but honestly I didnt have all that hard of a time. Started my order in November and just paid it off four days ago. I picked the "all day delivery" option which may be why I had less of a problem. Basically that means they can deliver an any time of the day, and Im home on Mondays so it wasnt an issue. They showed up around noon and finished up in about 30 minutes. I ordered a 8 piece bedroom set called Gardenia in black for 1800 total, I got in on a good sale to cut down 400, which essentially dodged the delivery price. Its two nightstands, a chest, a dresser, dresser stack, mirror, bed rails, and headboard. Delivery guys were a bit awkward and quiet, but otherwise polite. My furniture all arrived intact and they set it up just fine for the most part. One of the legs on my one of my nightstands had a hole drilled to big for the screw, but after the other reviews Id consider myself lucky! The quality of the furniture is fine. Im not sure Id blame the delivery guys for this, but the drawers on the chest I ordered are little jammed. Once I wiggled them free and re-set them on their rails they worked just fine. All in all though my problems were easily fixable myself. Could be that I got lucky that the issues I had are easy for me to deal with, but Id say Rooms to go did just fine. Id probably order from them again next time I need a whole room at once.
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Michael Guerra
Buyer BEWARE. We recently purchased 2 twin bed mattresses (floor samples) and other kids bedroom items from the University store and when picked up, only one was in good condition the other was filthy and damaged. I attempted to exchange the unsatisfactory mattress and was denied because it was an "as is" sale. As a matter of fact the mattress that was pointed out to me that I should have received was still on the floor and on the same bed! I attempted to correct this matter with JASON ( Kids dept. mgr. ) and he quickly stated that it was my responsibility to make sure I received the mattress that I purchased and the sale was final. So Im basically SOL. In addition my salesman was Jeron Sillivan, do not purchase from him because he attempts to add protection fees to your purchase and then claims that he does not know how they appeared on your receipt and blames them on computer errors. Jeron also stated to Jason that he did not show me the second mattress and then when discussing and viewing the unsatisfactory mattress by the store loading door Jeron stated that he did show me both mattresses. I also attempted to get assistance from customer service and the CS rep even stated that she would NEVER purchase an "as-is" item from RTG!!! RTG does not back their SATISFACTION GUARANTY policy. THIS IS MY FIRST AND LAST PURCHASE FROM ROOMS TO GO.....NOT EVEN SOPHIA OR CINDY THEMSELVES COULD MAKE ME GO BACK.