Category: | Jewelry Store |
Address: | 176 Broadway, New York, NY 10038, USA |
Phone: | +1 212-732-0890 |
Site: | williambarthman.com |
Rating: | 2.6 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6:30PM 9AM–6PM Closed Closed |
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Danny Dhanraj
i am a 33 year old businessman(of Indian decent) went in to the local Brooklyn store with my mom to buy a Rolex for my dad, which was empty of customers. When a man that might be security approached me, i said hi am looking around. i went to back where a Russian lady asked if i need help i said yes want to see Rolex. she looked surprised instantly. i then asked for the gold daydate 2 with diamond dial she said none in stock. looks like half selection was missing. asked to see gold submariner she gave it to me and said dont touch dials or play around its a very expensive watch and she has to sell it. i was shocked said i know about watches i showed her my gold Breitling. she was like we dont sell those. i was very unhappy with sevice knowledge and treatment i got. when i talked to my mom about the price of a watch she but in and commented too. which was rude. i took my business to Tourneau at Roosevelt Mall where i bought watches before and they treated me nice and got my sale. where is the respect and friendliness for customers that are not white, i felt really bad and predjuiced against at William Barthman in Brooklyn!!! I guess Tourneau is the place for colored people with money and love of watches to go. They lost out on a $40,000.00 sale. bad bad service!!!
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Rong Colpitts
Disappointing, Damaged my watch, and Costs an arm and a leg I took a Raymond Weil watch in for general cleaning/servicing and links adjustment after work. Everything seems good in the beginning when they smile at you and are quick to promise everything to get your stuff. Fast forward a few weeks, I arrive to pick up my watch which hardly looks clean at all. I point out some residue that still seems to be on the watch and the guy gives me a blank stare and points to their "no refunds, merchandise exchange or store credit policy" and shrugs. There is also some sort of blemish on the face that was DEFINITELY not there before. To add insult to injury, I bring up the 15% coupon which they apparently do not honor. I received some lame excuse about how it was on the internet and not in person. At this point they have my expensive watch at ransom and probably figure I wont risk that for a 15%. I take my watch, pay the money. If they actually did an excellent job Id gladly give them the $300+ and chop it up to a premium luxury service. But the fact the job was unsatisfactory and there is a strange scratch now on the face of the watch, Im just livid. Ill take it up with my credit card company because I cant trust these guys to do anything they promise/advertise. Waste of time.
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A Private User
absolutely horrible customer service. waited over a month to receive a simple charm bracelet. got no updates from the salesperson on the status of the order. the response to my emails from the salesperson regarding the status of my order were written back to me saying: "call me." when the bracelet was finally ready, i went in to pick it up, but it wasnt in the store because it was placed in a safe at another location, and none of the salespeople could access it. they told me to come back on another day when my salesperson was there. I made about 5 trips to the store for a simple bracelet that should have taken no more than 2 trips. i will never go back to William Barthman for future business.
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A Private User
Horrible customer service.Work not done as promised.Snooty staff. Ordered a new setting for a VERY expensive family piece.Was told it would be in that day.. left a deposit.. than got a voice mail it would be in within a week. 3 weeks and few trips and unreturned phone calls later it came in. Asked to see it but was told the jeweler had it and he"stepped out" Silly me I left the piece to be reset anyway. Told them when I left the deposit I was nervous about leaving the diamond..and was told the diamond could be reset in one day. NOT done.Will never go back.
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A Private User
I found this store through my Pandora app on my iPhone, and they have a Mothers Day promotion going on. I liked my salesperson Connie, whom spent 40 minutes with me picking my charms for the bracelet. They have some really expensive stuff like Rolex and Catier at the back so this makes them very high end, but they also got some affordable brands for me too. Connie is very friendly and not being pushy to sell. I enjoyed my experience and loved my purchase.
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A Private User
Awful service and condescending attitude. Unfriendly sales staff. Security guard followed me around store. Made me feel uncomfortable. I will NEVER spend my money with them. Also, the batteries I purchased for my watch was 4X overpriced.
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A Private User
We went in looking for wedding bands. Their selection was horrible, and their salesperson made us feel uncomfortable. We quickly decided to go elsewhere. It also smells like old cigarette smoke in there, making it more unwelcoming.
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A Private User
Bought my Mothers Day gift here... staff was very friendly. They give you lots of attention if you want it, they were patient with me because I couldnt make up my mind on which Pandora bead to get. Great customer service!
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Emily Hans
Im surprised to see these rewview, I thought this location was lovely. Good service, good quality jewelry and a good price. Only problem I had was that they wernt open late
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Charles Sheridan
Grandfather (A.Marotti), busines associate & family friend. Uncle Louis Kalstein , past Gen.Mgr.
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Zisha Weisz
Great People Great Prices
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Gil Lil
Good.