Category: | Pet Supply Store |
Address: | 91 Washington St, New York, NY 10006, USA |
Phone: | +1 212-608-2234 |
Site: | petropolisnyc.com |
Rating: | 3.8 |
Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–6PM 11AM–5PM |
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David Newell
AVOID AT ALL COST!! I have honestly never had a worse experience in a store. I just started a job in the Financial District and was happy to see a pet store nearby where I could pick up some food for my dog on the way home. I walked in and asked for my brand, the woman (the owner apparently) informed me "we dont carry that because its one of the worst brands, even though some people think its one of the best" Period. End of discussion. So I had been in the store for about 1 minute and was made to feel like I should be arrested for animal cruelty because I feed my dog that horrible brand. Now, Im someone who wants to do the best for my pet and the owner could have conveyed the same information in a way that was not negative - but as a positive desire to give information without insulting me first. Id have been open to hearing her thoughts and suggestions for another food that might be better for my pet. She might have earned a loyal customer who would plunk down my hard earned money on a food that would undoubtedly be more expensive than the food I came in looking for. Instead I received a verbal slap in the face and left the store immediately. The woman at register, undoubted realizing this interaction had not gone well, called out a cheery "Have a nice day!" as I left to which I replied "Ill try." Apparently the owner is happy to be superior, condescending, belittling and downright rude. Id have thought shed be interested in increasing her customer base, selling some product and making some money. She will certainly never be receiving any of mine.
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A Private User
I went to Petropolis LLC to buy my new puppy supplies, the lady working (possible owner) realized I purchased the puppy versus going to the pound to adopt and instantly started to lash out on how horrible of a person I was for not saving a dog, then mentioned how many dogs were put down today in NYC and that I could have saved one of those dogs! I thought I was trying to buy puppy toys? Several weeks later she was not there so I purchased Nature’s Variety chicken formula 3lb medallion. After hearing about the recall I took my receipt and ask for a refund. To my surprise the lady was there! However this time she was very calm, (maybe she forgot about me) she went on to explain that petropolis’s nature’s variety was not affected by the recall, I explained I checked online and it was confirmed that the product I bought was recalled. However her calm and persistent denial actually had me leaving the store believing that the nature’s variety sitting in my freezer was not effect. Unfortunately that was not the case, after calling nature’s variety directly they confirmed the package I had in my hands was recalled! This is a case of horrible management ! Be aware!! Stay way!!
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lauren lee
total rip off. this used to be my neighborhood go-to for dog food and other necessities. because it closed before i could get to it one day, i bought dog food at the other local pet store and realized that my dog food was $6 cheaper than at petropolis. ok no biggie, now i know so i switched where i bought dog food. well, i stopped in again because it was on my way home and ended up trying a new food. it was pricey, but little did i know how pricy. it is HALF the price online. i understand markup--but dog food she sold me for $30 is $12 online! and the larger size is $32 whereas she sells it for $60! i get her volume is going to be lower than the online market--and i am all for supporting local businesses (i actually avoid shopping online for this reason)--but this margin is really at the expense of the consumer. they have to try harder to get us to buy from small businesses and be more competitive. there is no way i can justify spending DOUBLE. its so, so disappointing. i will never set food in this store again.
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Matt Goldsmith
I am a forever dog lover and as of recent a first time dog owner. My puppy was having digestion issues, and nothing was working. I was getting frustrated as the vet bills were piling up with no solutions and/or improvements to my innocent pooch. Then I was introduced to Tazz, and since that time my dog has completely turned the corner. She is so knowledgeable and the diet she recommended has worked wonders. I go to her before my vet. Unfortunately, when I met her Petropolis was closed due to Sandy. It has since reopened, and I was so impressed when I made a visit. It is a lovely store that has everything you could possibly ever want. They are now my store. Between Tazz and her staffs expertise, and the store itself, I couldnt say enough good things about Petropolis. She fixed my puppy and for that I will be forever grateful.
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Ursula Rita
I work a few blocks away and just learned about Petropolis. I was very happy to lug my laptop & stuff after a long workday and stop in because my usual pet store is out of the way on my way home. When I pulled out my card to pay she said oh, we have a $10 dollar mimimum. I asked how much it rang up to and she said $9.79. I had one single in my bag. So I said but its 21 cents, and she was like I dont make the rules. I honestly dont get the lack of basic courtesy in people. But i know how much it costs to lose a brand new customer. 21 cents.
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Raffi Asdourian
Fantastic spot for dog and cat owners living in downtown Manhattan. The owner is super nice and helpful and many of her products eschews popular brands you would find at Petco for more eco-friendly options. There is also a great grooming facility in the back if your lil one needs a haircut or a nail clipping. Some of the prices can seem a bit high but nothing unusual for New York. Bottom Line: All in all my favorite pet store downtown.
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A Private User
Taz has such knowledge about the health and feeding of animals. She has given me successful advice on food and supplements for my 11 year old Dalmatian. She is also a pleasure to deal with. Angie is by far the best groomer I have ever used. My dog LOVES her! No one else has been able to clip his nails. Angie is also amazing to deal with. She is always pleasant and loving with my dog. I highly recommend Petropolis for ALL pet owners!
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A Private User
Great place! Everyone is so helpful and goes out of their way to ensure you not only get the things you same for but also ensuring you are educated on purchases youmake and know how to properly feed. Even when my dog didnt like the food she helped me find a better fit for him and took back the bag he didnt like. My boy is a very picky eater!! Thank you all for your help and love for our pets!
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howard grossman
just the best! They really love animals and are thoughtful, fun and beyond helpful. The store stocks a wide range of no BS really healthy products to keep your 4 legged friend in tip top shape. They do grooming too and have lots of toys etc. Im so happy we have them here downtown but I would travel anywhere in the city to shop with them.