Category: | Pet Supply Store |
Address: | 632 Broadway, New York, NY 10012, USA |
Phone: | +1 212-475-0893 |
Site: | petsmart.com |
Rating: | 3.9 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–9PM |
FI
Fiona Flaherty
Review of PetsHotel: WARNING: These people may "FORGET TO FEED" your pet! My dog Georgie boarded here for the weekend (3 nights). We did the stay&play package where he attends doggy daycamp during the day for $8 extra/day. This was his second time boarding here and there were no issues the first time. I provided the food for my dog & just like his first stay, told them he eats once per day, in the evening. They entered this info in the computer and made note of it on the check-in sheet. I had put each of his meals (a 5.5oz can of wet food & 1/4 cup of dry food) in individual baggies & labeled each baggie with his name and the instructions " Feed 1 x per day (in the evening). Mix wet food with dry." I called on saturday to see how he was doing. The phone rang and rang so I eventually hung up. Tried again 5 mins later and after a long period someone answered. I asked about Georgie & they went to check. He came back & told me he was doing great, had eaten all his food and used the bathroom. I had booked him in to be groomed Monday morning and arranged to pick him up at noon. I paid the $198 bill, was handed his bag of personal effects & went upstairs to get him from the grooming salon. I looked inside his bag and there was a baggie containg a can of food and kibble in there! That meant he was there for 3 whole days & nights and was only fed twice! I got my dog & went back dowstairs to ask about it. The guy at the check-in counter happened to be the manager and he looked up his computer and saw the instructions were in there but acknowledged that they did not feed him Friday night. He said they gave him some treats but no food (and really, who knows if they even gave him treats?). He put it down to a "miscommunication" & apologized. I couldnt believe they could make a mistake like this. My dog ate dinner at home thursday evening & then did not eat again until Saturday evening! That is an absolute disgrace - their main job that I am paying them to do is feed my dog & give him water & a clean dry place to sleep. Did they give him water? I dont know.. unlike the feeding instructions, I didnt specifically ask them to give him water so maybe not? Manager did not offer anything other than a halfhearted just-leave-already apology. I went upstairs to see if there was anyone else I could talk to about it & the guy I spoke to called the same manager over to me, and he then offered to refund me for one night ($38). This guy clearly did not care AT ALL that he/his staff are not doing their jobs & animals in their care are going hungry because of their incompetence.
KA
kare toma
Very disappointed with the lack of professionalism shown by the trainning team as well as the organisation of the management staff. I booked my dog in for trainning in October last year, which we went for what we thought was the first class walking 45 mins in a blizzard to get there only to be told that it was just an orientation, okay fine!. We then sheduled the next class which was later postponed for a month, ok fine!. We show up for that class which was scheduled for 7pm on a cold night in January again walking 45mins only to be told that the class had been canceled and that trainer had left! Ok its not their fault ( is what I am saying to myself ) so we were then told that we could reschedule for the following week at 8pm(tonight) so we did! Because of all of the delays and cancellations in the past I went in-store yesterday to ask the staff if this class was still on to which they replied yes, I also phoned at 1pm today to confirm again to and was told yes, so we walk to get there by 8pm and was told that the class was cancelled and no one thought to notify us. The lack of empithy shown by the staff there was astonishing, the female manager was on her phone texting while dealing with us and the others showed no interest at all as I assume they were all getting ready to go home. I simply cannot believe that such a big company would be so unorganized and urge you to review who is in charge to make sure this doesnt happen to anyone else. 4 months later and still nothing!
SH
Shelly Eversley
My puppy and I arrived on time for his very first grooming--the groomer appeared 20 minutes later. after he checks in another dog ahead of me, he tells me theres a "new system" and I have to provide his complete medical history--not just verification of his rabies shot, which is the requirement stated online when I made the appointment, or in the 3 emails and 2 texts message reminders. I brought verification of his rabies vaccination, which can only happen after all of his other vaccinations are complete. This "new system" makes no sense. And then the groomer goes to the back and speaks with his manager, who apparently confirms this stupid logic. But why cant the manager explain this BS to me in person? And then he says the shampoo and cut will take 4 hours. WTF. For $7 extra I can get "express service" but that can only happen at 8AM. Another disappointment that cost them a new client, one who wants to groom her dog on schedule--every 4-6 weeks. The moral of this story is: you get what you pay for. Cheap prices and crappy service. My dog is important to me, so I have no problem paying extra for the kind of service my pet deserves.
JO
joseph bartels
Boarded my potty trained 9 month old puppy for 1 week. He came home thinking it was okay to pee and poop inside. Even worse is that 2 days after picking him up he had symptoms of kennel cough. Hes been coughing up bile for the past 3 nights. I understand a dog can catch kennel cough even having fun at a park. What bothers me the most is that when he was dropped off, they refused to show us the facility where he would be staying. And based on his contraction of kennel cough plus their unwillingness to disclose how many dogs stay there, its very likely not a great scene. Every employee I dealt with was nice enough but nobody was very professional. They all came across as seasonal employees just doing their job vs. actually understanding the responsibility of their job - i.e. taking care of a living animal. For us, this was our only option at the time and so I feel for anyone who might be turned off my bringing their pet here. All I can say is explore all your options. I thought he would benefit from the extra doggy company but turns it out the extra company at a questionable facility got him sick :(
CR
Crystal Anderson
Love this Petsmart location! My dog, Blanche Devereaux, is a Banefield wellness member and they ALWAYS take such good care of her. That said, this review is really about their doggy Daycamp. You would think a chain would be a little scary, but its unbelievable how much my little lady loves the staff and the play area. When I drop her off in the morning, shes practically jumping out of her bag, to get into the hands of one of the staffers. When we pick her up, shes so exhausted from playing, that she zonks right out! New York is so big, you rarely get personalized service, but the staff always greets Blanche by name. All in all this Camp is a life saver for me and doesnt break the bank!